-
groups with conflict... :
- perform better than groups without
- groups that debate have better products
-
types of conflict:
- task(cognitive)- task itself, discussion of what to do
- Relationship(affective)- don't like each other
- Process(cognitive and affective)- how things are done (starts as cognitive and becomes affective)
-
problems with too little conflict:
- abilene paradox- mistaken belief everyone agrees (no one knows what to do so go with the recommendation)(passive)
- Groupthink- active pressure on dissenters to agree with the consensus(active)
-
Ways to increase healthy conflict :
- Deliberate inclusion of diversity
- Develop norms about conflit
- deliberate development of alternatives
- brainstorming
- 5 whys(ask why 5 times)
- Devils advocacy (appoint a role and change)
-
2 ways to help groups get along:
- Develop familiarity
- opens comm
- builds trust
- increase collaboration
- Develop fun interactions
- reduce negativity
- increase satisfaction and desire to continue
- increase productivity
-
importance of fun:
- quickest, cheapes and easiest way to build group culture, trust and engagement
- creates positive feelings and eases stress
- happy people more productive
- ~12% more productive (tax company)
- positive affect leads to more info sharing, more info seeking, and better decision-making
|
|
