OrgComm2

Metacommunication and kinesic messages

A message not expressed in words that accompanies a message expressed in words

Physical gestures, body language, vocal cues like tone of voice

• Eye contact
• Time
• Physical contact
• Silence

Listening for pleasure. Provides relaxing breaks from more serious tasks, supports our emotional health.

Listening to solve problems or during persuasion. Involves your analytical ability.

Listening to someone to attempt to share their feelings or emotions. Ex. Consoling a friend

Listening to fulfill a search for data or material

Faking attention. Allowing disruptions to distract you. Overlistening. Stereotypes. Dismissing subjects as uninteresting. Failing to observe non-verbal messages.

Individuals who are highly aware of their impression management behavior.

Individuals who communicate with little attention to the responses to their messages.

A conscious attempt to avoid engaging with people in the dominant group. Passive agressive

Act in ways that sabotage their ability to establish supportive relationships with others

Clearly articulates what you want from others. Direct communication, but doesn't attack or blame.