What new systems are benefiting your life?
What's frustrating you?
What's keeping you from doing what you know you should be doing?
What obstacles do you perceive?
What changes can you make to improve the methods and procedures you're using?
What can you do to work more effectively?
What's holding you back?
What are the three most mind-numbing time-wasting hoops you must jump through on a weekly basis?
And then listen to the responses. Don't get defensive or combative. Instead, scribble down everything people say and soak it in.
What time-draining procedures or activities do you find yourself doing more than three times a week?
The purpose of this question is to identify the "debris" littering your coworkers' high-speed highway and slowing them down repeatedly. You'll also discover redundancy if multiple people do the same thing.
How can we help you get things done more quickly?
Brainstorm ways to automate your systems and reduce wasted time, so you can all get your work done faster, leave the office earlier, and get home to your lives.
Key Design Questions:
1) What business outcomes do you expect of a solution?
- 2) How can you achieve these outcomes?
- 3) What financial impact should the outcomes deliver?
- 4) What level of investment is appropriate to achieve the desired outcome?
- 5) How soon do you need to see results?
- 6) How will you choose, implement, and measure the results of the solution?
Who asked for this project?
Who will use the product/service we are creating or enhancing?
Who will have to change the way they do their jobs because of this project?
Who makes decision about this project?
Who has the ability to give or take away resources from this project?
Who influences those who make decisions about this project?
How do you know which stakeholders need more your attention? Which stakeholders will drive project success?
High power + low influence stakeholder: Keep satisfied.
High power + high influence stakeholder: Manage closely.
Low power + low influence stakeholder: monitor
Lower power + high influence stakeholder: Keep informed.
Brainstorming Questions for modeling group:
1) What types of models or complex analytics are needed to move your business forward?
2) What modeling work should be done in your business? Offshore?
3) Are we driving competitive advantage from our models? If not, why not? What can be done about it?
4) What do we do well? What do we do not so well?
5) What products or services do you need to know more about before feeling comfortable approving them?
6) How can the basic analytical skills of staff folks in the businesses be improved?
7) How are our competitors deriving competitive advantage from models? How can we learn more about what they are doing?
1) What new developments are taking place in Freddie Mac that support One ERM, One Risk?
2) Why did we begin this project?
3) How does this project benefit Freddie Mac/customers?
4) What's your favorite success story to date?
5) How can we learn more about XXX?
Fail-safe Conversation Starters:
How did you get started in your business?
What do you enjoy most about your profession?
Tell me about some of the challenges of your job?
First what are you trying to do?
How is it being done now, and what are the limitations of current practice?
What's new in your approach?
Why do you think it can be successful?
If you are successful, what difference does it make?
How much money does it need, and how long is this going to take?
What are the midterm and final exams?
Our company has been number one in our industry for years. How do you avoid complacency and stay number one?
I feel that I can contribute more at work - I feel underemployed. How can I become one of the most valued employees and feel that I am giving my best, regardless of the circumstances I feel that I am in?
How do we defend against disruptive threats and develop opportunities in a rapidly changing world?
- Organization Vision
- * What do you really want to achieve in life, or what contributions do you want to make to others, your organization, your community, and the world?
* What are the unique skills, talents, and abilities that you can build upon for the benefit of others? List your unique skills or talents.
* How do you hope others will describe you when you are nearing the end of your life? How do you hope others will describe your organization?
* If you had unlimited time and resources and could do whatever you want, what would that be?
* As you contemplate what you (or your organization) are capable of accomplishing, what idea or thought takes your breath away?
Strive for Your Best Ideas
What does the best performance in your organization look like?
How can the best performance be measured?
What types of behavior are needed to accomplish this type of performance?
What can you do to make a unique contribution within your organization?
How do you maximize safety as an organization?
How can people within your organization communicate better?