Org Beh Ch 1 & 2

  1. Organizational Behavior
    The study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizaitons
  2. Leadership
    The process of developing ideas and a vision, living by values, influencing others, and making hard decisions about human and other resources
  3. Leader
    A person who exhibits the key attributes of leadership-- ideas, vision, values
  4. Manager
    Directs, controls, and plans the work of others and is responsible for results
  5. Authority
    The right to make decisions
  6. Responsibility
    Assigment for achieving a goal
  7. Accountability
    Acceptance of success or failure
  8. Ethics Competency
    The knowledge, skills and abilities to incorporate values and principles that distinguish right from wrong when making decisions and choosing behaviors
  9. Self Competency
    Knowledge, skills, and abilities to assess your personal strengths and weaknesses, set and pursue professional and personal goals, and engage in new learning
  10. Diversity Competency
    Knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength
  11. Primary and secondary categories of diversity
    Primary: age, race, ethnicity

    Secondary: education, work experience, income
  12. Across cultures competency
    Knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures
  13. Communication Competency
    Knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts (verbal, nonverbal) for accurately transferring and exchanging information
  14. Teams Competency
    Skills to develop, support, and lead groups to achieve goals
  15. Change Competency
    Recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies
  16. HRM
    Process of employing people, training and compensating them, developing policies relating to people, and developing strategies to retain employees
  17. HRM focus internal and external
    • Internal factors including:
    • staffing
    • policies
    • retention

    • External factors:
    • globalization
    • offshoring
    • healthcare costs
  18. Today's HRM challenges
    • Cost containment: health-care costs, affordable health care act
    • Technology
    • Economy
    • Changing and diverse workforce
    • Ethics
  19. Sources of personality differences?
    Heredity: nature; genetics is a big part of personality (twin research) 

    Environment: nurture; family (tight knit group that help develop you); group membership (people you spend time with-- natural to change based on the group); life experiences
  20. The "Big 5" personality factors
    These are a spectrum. One is not better or worse.

    • Emotional stability
    • Agreeableness
    • Extraversion
    • Conscientiousness (risk)
    • Openness
  21. What of the big 5 personality factors are the best for successful leaders?
  22. Locus of Control
    Degree to which individuals believe that they can control events affecting them
  23. Internal Locus of Control
    • Belief that one's life is determined (controlled) primarily by one's own behavior and actions
    • You create your own opportunities
    • These people tend to perform better and are more social
  24. External Locus of Control
    • Belief that one's own life is determined (controlled) primarily by chance, fate or other people
    • Looking at other reasons other than themselves
    • Needs structure and framework to thrive
  25. When do internal and external locus of control perform equally?
    When work is simple
  26. Characteristics of emotional intelligence
    • Self awareness
    • Social empathy 
    • Self-motivation
    • Social skills

    Leaders need to know how they will react in situations
  27. Social Empathy
    Sensing what others need in order for them to develop
  28. Cultural difference factors:
    • Individualism-Collectivism
    • Power distance
    • Uncertainty Avoidance
    • Gender role orientation
    • Long-term orientation
  29. Components of attitudes
    • Affective 
    • Cognitive
    • Behavioral
  30. Affective component
    Feelings, sentiments, moods about some specific person or idea
  31. Cognitive component
    Thoughts, opinions, knowledge held by the individual about a specific person, idea, or event
  32. Behavioral component
    Predisposition to act on a favorable or unfavorable evaluation to a specific person, idea, event or object
  33. Hope
    Person's willpower (determination) and waypower (road map) to achieve goals
  34. Job Satisfaction
    Reflects the extent to which individuals find fulfillment in their work

    • Important for HR!
    • -performance is better if they are satisfied with their job
  35. Why is job satisfaction important?
    • Reduces turnover and absenteeism (expensive)
    • Attracts people to work for their organization (people sell their jobs)
    • Challenges employees to learn and grow (out of comfort but not breaking them)
  36. Organizational Commitment
    • The strength of an employee's involvement in the organization and identification with it.
    • Workers that go above and beyond
Card Set
Org Beh Ch 1 & 2