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Organizational Behavior
The study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizaitons
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Leadership
The process of developing ideas and a vision, living by values, influencing others, and making hard decisions about human and other resources
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Leader
A person who exhibits the key attributes of leadership-- ideas, vision, values
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Manager
Directs, controls, and plans the work of others and is responsible for results
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Authority
The right to make decisions
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Responsibility
Assigment for achieving a goal
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Accountability
Acceptance of success or failure
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Ethics Competency
The knowledge, skills and abilities to incorporate values and principles that distinguish right from wrong when making decisions and choosing behaviors
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Self Competency
Knowledge, skills, and abilities to assess your personal strengths and weaknesses, set and pursue professional and personal goals, and engage in new learning
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Diversity Competency
Knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength
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Primary and secondary categories of diversity
Primary: age, race, ethnicity
Secondary: education, work experience, income
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Across cultures competency
Knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures
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Communication Competency
Knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts (verbal, nonverbal) for accurately transferring and exchanging information
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Teams Competency
Skills to develop, support, and lead groups to achieve goals
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Change Competency
Recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies
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HRM
Process of employing people, training and compensating them, developing policies relating to people, and developing strategies to retain employees
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HRM focus internal and external
- Internal factors including:
- staffing
- policies
- retention
- External factors:
- globalization
- offshoring
- healthcare costs
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Today's HRM challenges
- Cost containment: health-care costs, affordable health care act
- Technology
- Economy
- Changing and diverse workforce
- Ethics
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Sources of personality differences?
Heredity: nature; genetics is a big part of personality (twin research)
Environment: nurture; family (tight knit group that help develop you); group membership (people you spend time with-- natural to change based on the group); life experiences
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The "Big 5" personality factors
These are a spectrum. One is not better or worse.
- Emotional stability
- Agreeableness
- Extraversion
- Conscientiousness (risk)
- Openness
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What of the big 5 personality factors are the best for successful leaders?
Conscientiousness
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Locus of Control
Degree to which individuals believe that they can control events affecting them
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Internal Locus of Control
- Belief that one's life is determined (controlled) primarily by one's own behavior and actions
- You create your own opportunities
- These people tend to perform better and are more social
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External Locus of Control
- Belief that one's own life is determined (controlled) primarily by chance, fate or other people
- Looking at other reasons other than themselves
- Needs structure and framework to thrive
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When do internal and external locus of control perform equally?
When work is simple
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Characteristics of emotional intelligence
- Self awareness
- Social empathy
- Self-motivation
- Social skills
Leaders need to know how they will react in situations
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Social Empathy
Sensing what others need in order for them to develop
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Cultural difference factors:
- Individualism-Collectivism
- Power distance
- Uncertainty Avoidance
- Gender role orientation
- Long-term orientation
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Components of attitudes
- Affective
- Cognitive
- Behavioral
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Affective component
Feelings, sentiments, moods about some specific person or idea
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Cognitive component
Thoughts, opinions, knowledge held by the individual about a specific person, idea, or event
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Behavioral component
Predisposition to act on a favorable or unfavorable evaluation to a specific person, idea, event or object
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Hope
Person's willpower (determination) and waypower (road map) to achieve goals
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Job Satisfaction
Reflects the extent to which individuals find fulfillment in their work
- Important for HR!
- -performance is better if they are satisfied with their job
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Why is job satisfaction important?
- Reduces turnover and absenteeism (expensive)
- Attracts people to work for their organization (people sell their jobs)
- Challenges employees to learn and grow (out of comfort but not breaking them)
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Organizational Commitment
- The strength of an employee's involvement in the organization and identification with it.
- Workers that go above and beyond
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