chapter 4 communications and documentation

_____is the transmission of information to another person, whether it is verbal or through body language (nonverbal).

In some cultures, direct eye contact is impolite.
true/false
True False

In other cultures, it is impolite to look away while speaking
true/false
True False

_______ is considering your own cultural values more important than those of others

____ _____ is forcing your values onto others

when feeling threatened by a patient you should assume a aggressive posture
true/false
True False

One of the most fundamental functions of EMTs is to____

whenever possible you should use what type of question?

closed ended questions are those with short answers, usually with only few answer choices(yes/no)

true/false
True False

_____ is encouraging the patient to talk more or provide more information

____ gives the patient space and time to think and respond

______ is restating a patient’s statement made to you to confirm your understanding

____ is being sensitive to the patient’s feelings and thoughts

____ is asking the patient to explain what he or she meant by an answer

_____ is making the patient who is in denial or in a mental state of shock focus on urgent and life-critical issues

_____ is summing up the patient’s complaint to confirm your understanding

______ is providing factual information to support a conversation

____ is providing the patient with an overview of the conversation and the steps you will be taking

When interviewing a patient, consider the careful use of _____ to show caring and compassion

Golden Rules to help calm and reassure a patient:

Make and keep ____ ____ at all times.

Golden Rules to help calm and reassure a patient:

Provide your ___, and use the patient’s proper ____

Golden Rules to help calm and reassure a patient:

Tell the patient the ____

Golden Rules to help calm and reassure a patient:

Use _______ the patient can understand.

Golden Rules to help calm and reassure a patient:

Be careful what you say about the ____ to ____

Golden Rules to help calm and reassure a patient:

Be aware of your ____ language.

Golden Rules to help calm and reassure a patient:

If the patient is hard of hearing, ____ the patient so he or she can ____ your lips

when communicating with eldarly you should not

you should approach an eldarl patient ___ly and ____ly

allow plenty of ___ for eldarly patients to respond

eldarly patients often dont feel much ___

you should Locate any ___ aids, _____, and _____ before departure

Let a child keep their favorite ____ for comfort

Child care:

if possible have a ____ memeber or friend near by

Child care:

if possible let a ____ or ___ hold the childs hand during assessment

child care: 

___ is easily lost with children and hard to gain back after losing it

child care:

tell the child ahead of time if something will ____

patients with hearing aids:

you should position you self in front so that patients can _____

Patients who are hard of hearing:

never ___ at the patient

Patients who are hard of hearing:

you might need to use a ____ and ____

When caring for patients with visual impairments you should transport any _____  _____ they have

guide dogs are not allowed in the ambulance 
true/false
True False

you can skip getting the patients medical history if they dont speak english
true/false
True False

you should request a ____ at the hospital if the patient doesnt speak english

you duty ends after you reach the hospital
true/false
True False

if you make a mistake on your PCR you should make a _____ line through it, initial and write down the correction

dont know try to cover up or erase an error on a PCR with _____

what should you have the patient sign if care was refused

A ___ ____ is any radio hardware containing a transmitter and a receiver that is located in a fixed place

A _____ radio consists of a transmitter and a receiver

where is a mobile radio installed?

_____ radios are handheld devices

repeater is a special base station radio that ____ the signal

_____ is info transmitted from the ambulance to the hospital

_____ is push to talk, release to listen(walkie-talkie) (doesnt need repeater)

_____ is simultaneous talk–listen(similar to how a cellphone works)(needs a repeater)

_____ utilizes two or more frequencies(can send data)

________ inside ambulance
Receive data directly from dispatch center
-Allow for expanded communication capabilities 
-For example, maps

who regulates all radio traffic in the USA?

who:
–Allocates specific radio frequencies
–Licenses call signs
–Establishes licensing standards and operating specifications
–Establishes limitations for transmitter output
–Monitors radio operations

calling medical control: 

the use of codes when calling medical control is allowed
true/false
True False

calling medical control: 

____ orders back word for word then receive confirmation

calling medical control: 

you should follow all orders no matter what they are, the physicians know what they are doing
true/false
True False