chapter 4 communications and documentation

  1. _____is the transmission of information to another person, whether it is verbal or through body language (nonverbal).
    communication
  2. In some cultures, direct eye contact is impolite.
    true/false
    true
  3. In other cultures, it is impolite to look away while speaking
    true/false
    true
  4. _______ is considering your own cultural values more important than those of others
    Ethnocentrism
  5. ____ _____ is forcing your values onto others
    Cultural imposition
  6. when feeling threatened by a patient you should assume a aggressive posture
    true/false
    false
  7. One of the most fundamental functions of EMTs is to____
    ask questions
  8. whenever possible you should use what type of question?
    open-ended
  9. closed ended questions are those with short answers, usually with only few answer choices(yes/no)

    true/false
    true
  10. _____ is encouraging the patient to talk more or provide more information
    Facilitation
  11. ____ gives the patient space and time to think and respond
    Silence
  12. ______ is restating a patient’s statement made to you to confirm your understanding
    Reflection
  13. ____ is being sensitive to the patient’s feelings and thoughts
    Empathy
  14. ____ is asking the patient to explain what he or she meant by an answer
    Clarification
  15. _____ is making the patient who is in denial or in a mental state of shock focus on urgent and life-critical issues
    Confrontation
  16. _____ is summing up the patient’s complaint to confirm your understanding
    Interpretation
  17. ______ is providing factual information to support a conversation
    Explanation
  18. ____ is providing the patient with an overview of the conversation and the steps you will be taking
    Summary
  19. When interviewing a patient, consider the careful use of _____ to show caring and compassion
    touch
  20. Golden Rules to help calm and reassure a patient:

    Make and keep ____ ____ at all times.
    eye contact
  21. Golden Rules to help calm and reassure a patient:

    Provide your ___, and use the patient’s proper ____
    Name,name
  22. Golden Rules to help calm and reassure a patient:

    Tell the patient the ____
    truth
  23. Golden Rules to help calm and reassure a patient:

    Use _______ the patient can understand.
    language
  24. Golden Rules to help calm and reassure a patient:

    Be careful what you say about the ____ to ____
    patient, others
  25. Golden Rules to help calm and reassure a patient:

    Be aware of your ____ language.
    body
  26. Golden Rules to help calm and reassure a patient:

    If the patient is hard of hearing, ____ the patient so he or she can ____ your lips
    face,read
  27. when communicating with eldarly you should not
    assume that an older patient is senile or confused
  28. you should approach an eldarl patient ___ly and ____ly
    slowly and calmly
  29. allow plenty of ___ for eldarly patients to respond
    time
  30. eldarly patients often dont feel much ___
    pain
  31. you should Locate any ___ aids, _____, and _____ before departure
    hearing aids, eye glasses, dentures
  32. Let a child keep their favorite ____ for comfort
    toy, doll, safety blanket
  33. Child care:

    if possible have a ____ memeber or friend near by
    family
  34. Child care:

    if possible let a ____ or ___ hold the childs hand during assessment
    parent or guardian
  35. child care: 

    ___ is easily lost with children and hard to gain back after losing it
    trust
  36. child care:

    tell the child ahead of time if something will ____
    hurt
  37. patients with hearing aids:

    you should position you self in front so that patients can _____
    read your lips
  38. Patients who are hard of hearing:

    never ___ at the patient
    shout
  39. Patients who are hard of hearing:

    you might need to use a ____ and ____
    pen and paper
  40. When caring for patients with visual impairments you should transport any _____  _____ they have
    mobility aids
  41. guide dogs are not allowed in the ambulance 
    true/false
    false
  42. you can skip getting the patients medical history if they dont speak english
    true/false
    false, you have to get their medical history
  43. you should request a ____ at the hospital if the patient doesnt speak english
    translator
  44. you duty ends after you reach the hospital
    true/false
    false

    • -You must give an oral report to a hospital staff member.
    • -That staff member must have at least your level of training.
  45. if you make a mistake on your PCR you should make a _____ line through it, initial and write down the correction
    single
  46. dont know try to cover up or erase an error on a PCR with _____
    correction fluid
  47. what should you have the patient sign if care was refused
    refusal care form
  48. A ___ ____ is any radio hardware containing a transmitter and a receiver that is located in a fixed place
    base station
  49. A _____ radio consists of a transmitter and a receiver
    two-way
  50. where is a mobile radio installed?
    inside a vehicle
  51. _____ radios are handheld devices
    portable
  52. repeater is a special base station radio that ____ the signal
    amplifies
  53. _____ is info transmitted from the ambulance to the hospital
    telemetry
  54. _____ is push to talk, release to listen(walkie-talkie) (doesnt need repeater)
    simplex
  55. _____ is simultaneous talk–listen(similar to how a cellphone works)(needs a repeater)
    duplex
  56. _____ utilizes two or more frequencies(can send data)
    Multiplex
  57. ________ inside ambulance
    Receive data directly from dispatch center
    -Allow for expanded communication capabilities 
    -For example, maps
    Mobile data terminals (MDTs)
  58. who regulates all radio traffic in the USA?
    Federal communications commission(FCC)
  59. who:
    –Allocates specific radio frequencies
    –Licenses call signs
    –Establishes licensing standards and operating specifications
    –Establishes limitations for transmitter output
    –Monitors radio operations
    Federal communications commission(FCC)
  60. calling medical control: 

    the use of codes when calling medical control is allowed
    true/false
    false, never use codes when calling medical control, unless directed to by local protocals
  61. calling medical control: 

    ____ orders back word for word then receive confirmation
    Repeat
  62. calling medical control: 

    you should follow all orders no matter what they are, the physicians know what they are doing
    true/false
    false
Author
daniel.ramos702
ID
342304
Card Set
chapter 4 communications and documentation
Description
Emergency care and transportation of the sick and injured 11th edition
Updated