_____is the transmission of information to another person, whether it is verbal or through body language (nonverbal).
communication
In some cultures, direct eye contact is impolite.
true/false
true
In other cultures, it is impolite to look away while speaking
true/false
true
_______ is considering your own cultural values more important than those of others
Ethnocentrism
____ _____ is forcing your values onto others
Cultural imposition
when feeling threatened by a patient you should assume a aggressive posture
true/false
false
One of the most fundamental functions of EMTs is to____
ask questions
whenever possible you should use what type of question?
open-ended
closed ended questions are those with short answers, usually with only few answer choices(yes/no)
true/false
true
_____ is encouraging the patient to talk more or provide more information
Facilitation
____ gives the patient space and time to think and respond
Silence
______ is restating a patient’s statement made to you to confirm your understanding
Reflection
____ is being sensitive to the patient’s feelings and thoughts
Empathy
____ is asking the patient to explain what he or she meant by an answer
Clarification
_____ is making the patient who is in denial or in a mental state of shock focus on urgent and life-critical issues
Confrontation
_____ is summing up the patient’s complaint to confirm your understanding
Interpretation
______ is providing factual information to support a conversation
Explanation
____ is providing the patient with an overview of the conversation and the steps you will be taking
Summary
When interviewing a patient, consider the careful use of _____ to show caring and compassion
touch
Golden Rules to help calm and reassure a patient:
Make and keep ____ ____ at all times.
eye contact
Golden Rules to help calm and reassure a patient:
Provide your ___, and use the patient’s proper ____
Name,name
Golden Rules to help calm and reassure a patient:
Tell the patient the ____
truth
Golden Rules to help calm and reassure a patient:
Use _______ the patient can understand.
language
Golden Rules to help calm and reassure a patient:
Be careful what you say about the ____ to ____
patient, others
Golden Rules to help calm and reassure a patient:
Be aware of your ____ language.
body
Golden Rules to help calm and reassure a patient:
If the patient is hard of hearing, ____ the patient so he or she can ____ your lips
face,read
when communicating with eldarly you should not
assume that an older patient is senile or confused
you should approach an eldarl patient ___ly and ____ly
slowly and calmly
allow plenty of ___ for eldarly patients to respond
time
eldarly patients often dont feel much ___
pain
you should Locate any ___ aids, _____, and _____ before departure
hearing aids, eye glasses, dentures
Let a child keep their favorite ____ for comfort
toy, doll, safety blanket
Child care:
if possible have a ____ memeber or friend near by
family
Child care:
if possible let a ____ or ___ hold the childs hand during assessment
parent or guardian
child care:
___ is easily lost with children and hard to gain back after losing it
trust
child care:
tell the child ahead of time if something will ____
hurt
patients with hearing aids:
you should position you self in front so that patients can _____
read your lips
Patients who are hard of hearing:
never ___ at the patient
shout
Patients who are hard of hearing:
you might need to use a ____ and ____
pen and paper
When caring for patients with visual impairments you should transport any _____ _____ they have
mobility aids
guide dogs are not allowed in the ambulance
true/false
false
you can skip getting the patients medical history if they dont speak english
true/false
false, you have to get their medical history
you should request a ____ at the hospital if the patient doesnt speak english
translator
you duty ends after you reach the hospital
true/false
false
-You must give an oral report to a hospital staff member.
-That staff member must have at least your level of training.
if you make a mistake on your PCR you should make a _____ line through it, initial and write down the correction
single
dont know try to cover up or erase an error on a PCR with _____
correction fluid
what should you have the patient sign if care was refused
refusal care form
A ___ ____ is any radio hardware containing a transmitter and a receiver that is located in a fixed place
base station
A _____ radio consists of a transmitter and a receiver
two-way
where is a mobile radio installed?
inside a vehicle
_____ radios are handheld devices
portable
repeater is a special base station radio that ____ the signal
amplifies
_____ is info transmitted from the ambulance to the hospital
telemetry
_____ is push to talk, release to listen(walkie-talkie) (doesnt need repeater)
simplex
_____ is simultaneous talk–listen(similar to how a cellphone works)(needs a repeater)
duplex
_____ utilizes two or more frequencies(can send data)
Multiplex
________ inside ambulance
Receive data directly from dispatch center
-Allow for expanded communication capabilities
-For example, maps
Mobile data terminals (MDTs)
who regulates all radio traffic in the USA?
Federal communications commission(FCC)
who:
–Allocates specific radio frequencies
–Licenses call signs
–Establishes licensing standards and operating specifications
–Establishes limitations for transmitter output
–Monitors radio operations
Federal communications commission(FCC)
calling medical control:
the use of codes when calling medical control is allowed
true/false
false, never use codes when calling medical control, unless directed to by local protocals
calling medical control:
____ orders back word for word then receive confirmation
Repeat
calling medical control:
you should follow all orders no matter what they are, the physicians know what they are doing
true/false