If a police sergeant is an expert in one facet of his work, it should be in:
D. handling people
A newly appointed sergeant continually consults with his subordinates before making assignments and decisions. As experience is gained, he finds it no longer necessary to seek assistance. However, his men act as if they should be consulted as before. The sergeant's best action would be to:
A. continue consulting the officers in certain areas, but avoid taking the democratic leadership so far that it's always expected.
Promotion to sergeant probably requires a greater change in an individual's attitude in the area of:
C. human relations
After roll call Sergeant Smith meets with his lieutenant and confides that a situation exists in his squad that has him confused. He receives intense loyalty from some of his subordinates while one or two others are actually disloyal. He goes on to say that he treats all of the men fairly, a fact already known to the lieutenant. Of the replies the lieutenant could make, which would most accurately apply to the situation Sergeant Smith has described?
A. In the complex job of managing people, we must learn that the degree of loyalty will vary with the individual.
As a sergeant, you find the performance of one of your better subordinates has recently dropped. You learn that this officer's wife is having difficulty coping with the irregular hours. Generally, it would be best for you to:
C. meet with the officer and see if you can reduce or solve his problem.
Sergeant Brown is concerned because the performance of one of his subordinates has dropped sharply in the past month. Through a meeting, it is learned that the officer's 18-year-old daughter has left home and is staying with a girlfriend in San Francisco. The officer is concerned over her well-being. However because of the distance between them, he cannot personally visit with her at the present time. Sergeant Brown happens to be a personal friend of the police chief of San Francisco. Would it be appropriate for the sergeant to ask the chief to check on the well-being of his subordinate's daughter and provide him with a report?
D. Yes; so long as this meets the approval of the officer.
A supervisor should generally keep his superiors informed on all relevant matters by:
A. oral and written communication
In order to keep his superiors properly informed, a supervisor must keep himself informed. He would do this mostly through:
B. records, research, and inspection.
Jane Doe is the first woman in the department to be promoted to the rank of sergeant. Jane realizes that she will meet with a degree of resistance from some of the male subordinates. However, she is determined to meet the challenge. The better solution to the problems she is likely to encounter due to her sex is for her to:
D. prepare herself technically, avoid the indulgence of wrongdoing or misconduct, vacillation in the decision-making process, and unfairness.
Mary Smith was recently promoted to sergeant and after two months in her new position finds she is encountering some resistance to her leadership from several of the male officers. Generally, it would be most correct for Sergeant Smith to:
C. recognize that some male subordinates find it difficult to accept women in authority or to submit to their direction and control.
Resting upon him is most of the responsibility for wielding a cohesive force that works as a well functioning, smoothly operating unit. He is the:
A police sergeant should:
C. have a good working knowledge of parts of the job he is responsible for.
Attempting to give individuals an understanding of the ethnic cultures and group relations of people is the:
Trying to explain the developmental aspects of society is the:
The most basic reason a supervisor should remain knowledgeable of changes in techniques, procedures, and practices is:
C. to inform and instruct his subordinates so they can function properly.
In order for a supervisor to prepare himself for his position he should:
B. gain a working knowledge of the principles of organization, administration, and management.
If Sergeant Stone delegates to Patrolman Brown the task of keeping the platoon's records, he must also give him:
B. sufficient authority to match that responsibility.
In order to best know that orders and procedures are carried out correctly, a supervisor would:
B. conduct frequent follows.
During a recruitment period, the police department finds one applicant is the subject of conflicting facts. There is some doubt as to whether he is suited for this type of work. In cases such as this, the department ordinarily should:
C. not hire the man.
When disciplinary action is necessary, it is most important that it be:
Change in an organization is generally accepted more readily if:
C. the reason for the change is explained.
A tactical plan issued by a police department would most nearly be a plan to:
A. meet emergency-type situations such as riot, major disaster, etc.
Lines of authority and channels of communication usually become more indistinct when an organization:
B. increases in complexity.
Friction between different police units occur primarily because:
A. people form each unit do not appreciate the problems of the other.
Most essential for a supervisor in establishing a climate where the spirit of cooperation exists among his men is:
C. a friendly attitude.
The type of organization often called the individual, departmental, or military is more commonly known as the:
B. line organization.
The type of organization where supervisors are too often required to perform functions that are normally done by specialists is the:
C. line organization.
The organization known as "functional" violates the principle of:
A. unity of command.
A criminalist of a police department would be considered a:
D. staff officer.
Normally a staff supervisor has:
C. line command over subordinates in his unit.
When a subordinate is under the direct command of only one superior, we have what is known as:
D. unity of command
A lieutenant makes it a habit of dealing directly with certain patrolmen rather than the sergeant. This creates confusion, a lowering of confidence towards the sergeant, and creates a problem in the area of:
B. unity of command
The primary cause for bottlenecks which impede or stop effective operations are a supervisor's failure to:
D. delegate authority.
The principles of delegation relates to the process of committing an activity to another's care. From the employee's standpoint, which statement dealing with the aspects of delegation is least correct?
B. responsibility and a delegated task are interchangeable quantities.
Personnel development is most closely related to:
A. delegation of work and authority.
Developing subordinates to their full potential is mostly a:
C. training task.
If a lieutenant delegates a project to one of his sergeants and the sergeant completes the assignment in a satisfactory manner, then we have what is known as:
D. completed staff work.
Employees should be trained so they produce effectively, efficiently, and:
Creative thinking, improving essential external relationships, and planning are:
A. enhanced when supervisors properly delegate routine tasks.
D. an art.
When subordinates follow a supervisor, they generally do so:
The inability of a supervisor to adopt and apply realistically the principles of leadership to his own assignments will result in:
A. subordinate resistance to leadership training.
Should a supervisor resist adopting some of the up-to-date and refined practices in supervision, the reason would most likely be that:
A. many are intangible and require greater effort to use.
Sergeant Smith, just promoted, is assigned to a line squad at a time when the lieutenant is being detailed to traffic school at Northwestern University. If Sergeant Smith is allowed to learn how to be a supervisor slowly from the trial and error method, the probable result will be:
B. a decline in performance and morale.
A supervisor can usually correct his own deficiencies when he recognizes they exist, mainly by:
D. learning all he can about supervisory skills.
Self-appraisal is aided greatly by:
B. reconstructing incidents.
A new sergeant casually mentions to his commanding officer that he tries to adopt traits he observes in successful leaders for use with his own style. Hearing this statement, the commanding officer would be most correct to:
A. agree with the officer.
The greatest production in the shortest time with the minimum energy and maximum satisfaction for the workers is the objective of good human relations. As the ideal of human efficiency, it is:
D. possible, but seldom achieved.
Supervisors who hand out praise when it's not justified will soon find:
C. it's seldom effective.
How can the supervisor deal with marginal employees?
D. all of the above
A subordinate who is lazy and careless might best respond to a:
D. direct command.
Older employees usually consider requests from their superiors as:
Giving orders to subordinates who are sensitive, nervous, or easily offended might best be in terms of a:
Implied orders most hinder effective:
Calling for volunteers to perform assignments is:
C. not to be encouraged.
Police Chief Barnes insists on issuing written orders in situations where complex operations are involved. His basic reason is:
C. to facilitate a systematic follow-up and provide a basis for identifying both success and failure.
A supervisor in the records room issues a large number of orders but never follows up to assure the tasks are carried out. The probable result of this failure is that:
D. the supervisor's authority diminishes.
A correct solution to the wrong question is really:
B. no answer to the real problem.
A sergeant enters the police station to find one of his clerks sitting at a desk, leaning back, and looking intently out of a window. From his observation he can most accurately conclude the officer:
B. may or may not be doing his job.
Consciously or unconsciously, when subordinates respect their leader, they will:
A. imitate him.
The appearance of selfishness, suspicion, envy, and arbitrariness are:
C. a symptom of leadership failure.
In training subordinates, a supervisor should adapt his approach in individual cases to:
A. the environment in which the need reveals itself.
An instructor's approach to teaching would most likely be affected by:
A. customs, practices, or tradition.
A new instructor will find that learning the basics of teaching is a relatively simple task; most difficult is:
A. applying them to practical situations.
An instructor might find that precise measurement of the results in activities such as law enforcement are difficult, primarily because:
A. of the numerous abstractions brought about from training.
Most people learn in accordance with:
C. well-established rules.
In most instances an instructor will find it beneficial to teach his material:
C. in small units.
Experience has shown that a teacher can improve the learner's ability to perform an operation by repetition. It has also been found that the better a person learns by using a procedure, the:
B. longer he is likely to remember that which he learned.
Motivation by the teacher to the student has:
A. a direct bearing on his learning rate and performance.
In preparing a lesson plan on a rather difficult subject, the police instructor should:
B. exclude extraneous and nonessential details.
Learning by association is of greatest value when the material to be learned is:
D. foreign to the student.
In class, an instructor should gauge his speed to the:
D. average learner.
During a simple, basic learning procedure, an instructor observed his student's performance to be slower than acceptable. His best action would be to:
C. have the student repeat the procedure until the desired speed is obtained.
The most important single cause of ineffectiveness in teaching and of frustrating the learning process is:
B. aimlessness as a result of a failure to plan and organize properly.
It would be most logical to assume that when an instructor leaves out key essential points of information, or glosses over important facts, he:
B. assumes the learner knows more than he does.
Instruction that permits the audience to take an active part in material presented by specialists is most accurately referred to as a:
Staff meetings would usually be most beneficial:
B. when the unit or superior officer is new.
Basic to a supervisor understanding a subordinate's point of view and advising him on the objectives of the organization is:
D. the ability to communicate clearly and concisely.
Generally, the area most neglected by supervisors is:
B. cultivating clear and concise communication.
Communication is most necessary for:
D. coordination of effort.
Often the effect communication has is determined by the environment in which it takes place. The best example of this is:
D. supervisor criticizing a subordinate in front of others.
It is worse to criticize subordinates in front of:
D. all of the above.
For words to have meaning they must be:
D. associated with some past experience.
Generally, communications would be most difficult from:
A. lieutenant to captain.
Listeners tend to accept ideas more readily from those who:
C. have prestige.
Thought to be the result of the most common form of day-to-day communicative misunderstanding is:
C. the assumption that what is apparently perfectly obvious to the communicator is clear to the receiver.
Supervisors who jump to conclusions before hearing all facts offered by a subordinate engender an impression of:
D. disinterest, discourtesy, and impatience.
Sergeant Brown finds it convenient to filter events of the day and inform his lieutenant on only good occurrences. Unpleasant matters rarely reach the lieutenant and are usually effectively handled by the sergeant. Sergeant Brown, in following this type of policy, is:
B. creating a situation where the lieutenant is forced to make value judgments based on incomplete information.
The police hierarchy should realize that people at all phases and levels within the organization communicate either within their own system or:
C. that of the organization.
The factor having the least bearing on communicative interaction between individuals is:
C. the setting.
A high level supervisor who insists his two subordinate supervisors keep him informed on all matters would likely cause these subordinates to feel:
A. they are not trusted.
A police captain in the interest of being kept informed on important matters advises his subordinate superiors to report any information to him if they are in doubt as to its importance. He then states, "If I am not informed on relevant important matters or situations, it will be assumed you have acted improperly and I will then act accordingly." This statement by the captain is:
A. proper; however he will probably receive a certain amount of unwanted information.
Generally, the organizational grapevine is:
The goal of each communicative effort made by a supervisor should most nearly be to accomplish:
A. a specific amount.
Supervisors should primarily keep subordinates informed of:
D. matters affecting them.
The method of communication a supervisor should consider most appropriate for his usage is:
D. all of the above.
A tangential speaker is mostly nearly one who:
C. touches the issue and digresses in other areas.
One main reason why written communications fail is:
C. that the writer doesn't support conclusions with facts.
Skillful supervisors learn about their employees by analyzing their work through inspection, by talking with them, and:
A. hearing about them.
The degree of success a supervisor has in learning about his men by talking with them is directly related to:
A. the effort he puts forth.
When beginning an interview, if the interviewer's initial conversation relates to a matter of interest to the interviewee, it will usually:
C. stimulate responses from him.
A supervisor or interviewer will generally find it easiest to rate an individual's:
Job interviews should be conducted in an atmosphere that is:
D. cordial and informal.
Ones authority states the function of the employment interview is to:
C. make an evaluation more on qualities that are not apparent.
Progressive interviews between a supervisor and subordinate have as a major objective:
C. to aide the subordinate to engage in self-appraisal.
The progress-type interview should:
B. vary with the individual.
The level of an individual's performance is largely dependent on:
D. his attitude.
A progress interview between supervisor and subordinate must:
B. result in satisfaction or constructive guidance for the subordinate.
Interviewing of police who are separating from the department is especially helpful in determining:
A. useful or harmful hiring procedures.
The basic psychological needs that have a vital bearing upon the behavior of individuals are mostly a feeling of security, a sense of adequacy, a sense of social approval, and:
D. a sense of self-esteem.
The psychological feeling of inadequacy may best be described as:
B. an inferiority complex.
Police officers who are troubled and not performing up to standard are affected by a wide variety of causes, but the results to the organization are:
D. generally the same.
A supervisor must deal and understand the emotional problems that his subordinates have. It would generally be better to deal with such problems in:
D. a way that is practical and based on common sense.
To be able to deal with subordinates who lack emotional stability, it is most important for the supervisor to:
A. be emotionally well adjusted.
An officer who finds an important goal in life is obstructed will usually have one of several reactions: to go around it, attack it head on, remove it, or:
D. accept defeat.
When frustrations are experienced and the involved individuals are unable to adapt, they will usually become:
A. irritable, inflexible, and emotional.
To be more effective, a supervisor should attempt to examine factors that contribute to frustration and, in order to recognize them when they are present, should:
B. isolate the more common symptoms.
The most common reaction to failure is:
A police sergeant refuses to confront a subordinate who is a continual problem and makes the statement, "There is nothing you can do with a guy like that." Such a statement indicates:
D. a rationalization of his failure.
After being assigned to a traffic post, Officer Smith becomes gloomy and depressed. Finally, he goes to Sergeant Brown and, half in tears, asks to be assigned elsewhere. Relenting, Sergeant Brown assigns him to the motor squad and puts someone else in his place. It would be likely for Smith, should he become unhappy with another assignment, to:
A. repeat the same tactics that proved successful.
Probably the best means of preventing frustration emanating from the work environment is:
D. discovery and eradication of the casual factors.
Where an employee works is a fertile source of frustration because it restricts his freedom of action and, at the same time:
B. makes positive demands of him.
Individuals are more likely to follow advice given them by their supervisor if:
C. his advice has helped others.
When a subordinate becomes a problem drinker, what factor is of greatest concern to his supervisor?
C. job performance.
An excessive drinker is said to be addicted when:
A. he loses his ability to consciously control his drinking once he starts, even though he recognizes its harm.
Joe Smith has a drinking problem; however, while his problem is common knowledge, it has not yet affected his job performance. Of those incidents likely to occur, which is least probable?
B. Joe Smith will go to his supervisor for help.
Which is the most likely alternative when counseling by a supervisor or intervention by a close friend on behalf of an employee with a drinking problem is not practicable?
C. Direct the employee to secure a medical examination from the organization's physician.
Generally, when the work performance of those individuals with a drinking problem deteriorates and is ignored by their supervisors, the result is the:
B. problem becomes worse.
Least essential of the basic essentials to effective counseling of a subordinate whose work performance has been affected by a drinking problem is:
B. getting the subordinate to admit he has a drinking problem.
The techniques of counseling in which the supervisor stimulates the employee to discover his own problems, and decide upon a course of action to correct it, is known as:
C. nondirect or client-centered counseling.
At counseling sessions, employees with drinking problems are most likely to respond to solutions to their problems that:
D. they suggest.
Unfortunately, ________ is too often used as a prime technique when counseling employees with drinking problems.
Following are two statements dealing with the treatment of alcoholics:
(1) A rehabilitated alcoholic is much better able to treat an alcoholic than a non-alcoholic.
(2) Professional training is a prerequisite to success in dealing with the problem drinker.
Which of the following choices best classifies these statements?
D. Neither statement (1) nor (2) is correct.
If you determine that fear is the basic problem causing anxiety patterns, you should give the subordinate:
D. reassurance and opportunity to talk the problem out.
Officer Smith comes to you, his supervisor, with a problem. After hearing what the officer has to say, you realize that the problem exists only in his mind. It would generally be best for you to:
C. show concern and furnish advice to put his mind at ease.
When surveyed, a significant number of police officers opposed the manner in which organizational rules were enforced more than the rules themselves. Which of the following practices was the more frequent cause for complaint?
A. Inconsistency of supervisors in enforcing all organization rules.
To be most effective, punishment must be:
A supervisor who delays in administering punishment to a subordinate after it is indicated will:
C. only embitter the employee.
Should a supervisor be too lenient in his punishment of a subordinate, he is likely to:
D. cause others to feel management considers the infraction as inconsequential.
Procedures to be followed in the receiving and disposing of complaints against subordinates will be dictated by:
A. organizational policy.
A supervisor investigating a complaint against one of its officers must consider any evidence that will reveal the truth or falsity of an accusation. He must also consider evidence that might:
C. be used against the department in a civil action.
Sergeant Smith observed Officer Jones off his assigned sector and, upon investigation, finds there is no legitimate excuse. After the appropriate action has been taken, and to determine if his discussion with Jones over the matter was successful, Sergeant Smith should:
C. conduct a discreet follow-up.
Sergeant Smith is confronted with the parents of two different juveniles who were arrested for drag racing. The serial numbers on their cars were also altered and that aspect is still under investigation. The parents complain that the kids are only 18 and should have been given a warning, not arrested. Under the circumstances, Sergeant Smith's best action would be:
B. to state that the offense goes beyond a warning and must be adjudicated by the court.
Anonymous complaints received by phone:
B. are not always subject to investigation.
Lieutenant Jones is sent to interview Reverend Right concerning alleged police misconduct. After meeting the Reverend, Lieutenant Jones is informed that one of his parishioners has told him he was forced to give ten dollars or receive a summons or speeding. The parishioner admits he was speeding and was glad to give the money at the time, but after he thought about it, he became angry but was afraid to report it. The name of the officer was Stone. After hearing all that Reverend Right has to say, Lieutenant Jones should:
C. determine the complainant's name and interview him personally.
Persons making complaints against police officers should cause the investigating supervisor to:
D. try to determine the exact motive involved.
Evidence indicates that complaints against police from both within and outside the department cannot be supported by an investigation or are found to be without merit in slight excess of:
A woman complains to you, a supervisor, that a police officer stopped her for an alleged traffic violation at Broad and Spring Streets. He asked for her driver's license and she handed the officer her wallet. Later when she arrived home she found a fifty dollar bill missing. The officer was driving car 5197. Must counsel be provided this officer during the fact-finding interview?
A. No; however, if the investigation becomes accusatory, then he is entitled to protection.
After being accused of wrongdoing, the police officer is ordered to submit a report with his account of what happened. Such reports seldom are adequate, primarily because:
D. the officer is expected to make admissions against his interests.
Captain White receives a letter from a citizen who complains of the abusive treatment he received from a particular police officer. He explains that he made an illegal turn at night, but did not see the sign because it was bent and turned on a 90-degree angle. The officer that stopped him refused to listen to any explanation and wrote the summons anyways. Captain White, after an investigation, determines the complaint is justified, and the issuance of a summons was inappropriate. After indicating he will take the necessary action with the summons, he should:
D. indicate the appropriate action has been taken to prevent such a recurrence.
What fail-safe investigative aids does the investigator have to look into serious personnel complaints?
F. b, c, and d only.
Used to indicate that the act complained of did not in fact occur and that the complaint was false fall into which complaint classification?
Personnel evaluation systems when properly administered are useful to administrators in research activities such as:
A. the systematic process designed to eliminate or reduce indifference.
A supervisor that informs his men of just what he expects from them actually:
D. is performing a training function.
An excellent method of determining if subordinates are familiar with patrol techniques is to:
B. ride with them on patrol.
Personnel evaluation systems are least useful for:
D. reducing the need for continual supervision.
The most common error in rating is that of:
B. being too lenient.
The tendency to rate individuals in terms of a very general impression rather than on a basis of specific traits is referred to as:
D. the halo tendency.
The usual deployment criteria used by police departments must occasionally be abandoned to met the tactical needs of specific occurrences. Listed are such usual occurrences with one exception, namely:
A. routine traffic congestion.
When dealing with a barricaded person, a command post is usually best located:
A. in a safe, strategic area.
The primary reason for limiting the number of police at the scene of a house containing an armed and dangerous fugitive is the:
C. police safety.
Which technique would generally not be considered a diversionary tactic when dealing with a barricaded person?
B. tear gas into the building.
A small group of persons have assembled for an apparently unlawful purpose. The responding police supervisor should:
C. evaluate the occurrence from a strategic location to determine what force may be needed to control the incident.
What is the basic police concept used to control civil disorders?
D. strike swiftly with adequate force.
Which particular squad formation is suitable for dispersing all illegally assembled protesters?
D. none of the above.
Field intelligence must be collated and communicated to headquarters so a higher authority may direct the field operation.
A command post and staging area should be established outside the perimeter of the operation focal point.