C) The knowledge, skills, and abilities to assess your personal strengths and weaknesses, set and pursue professional and personal goals, balance work and personal life, and engage in new learning
___ involves keeping and motivating employees to stay with the organization.
B) retention
What is Organizational Behavior?
A) The study of individuals and groups within an organizational context, and the study of internal processes and practices as they influence the effectiveness of individuals, teams, and organizations
What is HRM?
B) the process of employing people, training, and compensating them, developing policies relating to people, and developing strategies to retain employees
What is competency?
A) A competency is an interrelated cluster of knowledge, skills, and abilities needed by an individual, team, or organization for effective performance.
The set of psychological attributes that captures the unique nature of a person is referred to as
C) personality
The personality dimension of __ depends on life experiences such as the opportunity to achieve one's goals, the ability to influence others, and having a clear sense of being valued by others.
C) self-esteem
Blake can't understand why his friend Justin always plays the lottery since Blake believes a person's good fortune is a direct result of that person's hard work and not the result of fate or chance. Blake has a
C) high internal locus of control
People with a(n) __ personality tend to take personal initiative across a range of activities and situations.
D) proactive
A culture high on individualism would emphasize
D) personal achievement
The level to which Natalie identifies with her company and the strength of her involvement in the company can be defined as her
A) organizational commitment
Caroline wasn't sure if her coworker was serious or joking when he said their department should boycott the next management meeting if they aren't guaranteed a pay raise. Which stage of the perception process is Caroline using?
A) interpretation
Which of the following represents an external factor that affects perception?
D) intensity
According to the __, people process pleasant events more efficiently and accurately than they do unpleasant events.
C) Pollyanna principle
Implicit personality theory demonstrates a relationship between a person's __ and personality
C) physical characteristics
The __ occurs when someone holds high expectations of another person and that alone improves the individual's performance.
D) Pygmalion effect
Mollie is looking through her files to find an employee who would be suitable for a three-year overseas assignment. What important personality trait should she take into consideration?
D) patience
The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is called
D) classical conditioning
The premise behind operant conditioning is the learning of __ behavior.
B) voluntary
Cameron will only receive a bonus if he refers new customers. This is an example of
D) contingent reinforcement
__ occurs when an unpleasant event that precedes the employee behavior is removed when the desired behavior occurs.
D) Extinction
__ occurs when an unpleasant event that precedes the employee behavior is removed when the desired behavior occurs.
B) Negative reinforcement
Terry wants to perfect his breaststroke, he spends time watching videos of Michael Phelps swimming so he can observe his breaststroke technique. Terry is engaged in
A) symbolizing
Maria wants to book at least three more home parties because if she reaches her goal of ten parties, the company will give her a four-day vacation to Bermuda. What type of motivation does this demonstrate?
C) extrinsic
Which model of motivation is based on the idea that individuals are motivated to work when they believe that they can achieve things they want from their jobs?
D) expectancy model
In the general equity model, are what an individual contributes to an exchange.
C) inputs
Which of these is NOT a component of the job characteristics model?
D) congruence
Danielle isn't that interested in doing the project because she feels like since everyone else in the group works in a different department, her opinions won't be respected. Which component of self-determination theory is Danielle struggling with?
C) relatedness
Which one of the following is NOT an aspect of the SMART goal system?
C) Goals should be motivating to the employee
The two key attributes of challenging goals are
C) goal clarity and goal difficulty
If an organization has a particularly low budget to be used for employee training, which reward system would be least appropriate?
B) skill-based pay systems
What links one's performance to the challenge of attaining a goal?
A) mediators
Which of the following statements regarding goal setting is FALSE?
A) effective goal setting eliminates the problem of rewarding the wrong behaviors
__ is a type of job evaluation method in which individual jobs are evaluated in relation to every other job, based on a ranking system, and an overall score is given for each job, determining the highest-valued job to the lowest-valued job.
A) paired comparison method
Which of the following pay level models is appropriate for a company if market pressures or labor supply-and-demand pressures greatly impact the company?
B) Going rate model
___ are given for meeting certain performance standards, such as meeting sales targets.
C) incentives
Which of the following is an example of indirect turnover costs?
D) Loss of production
An employee determines the outcome fairness of a conflict to be consistent when it is consistently:
D) applied across other persons and periods of
Losing an employee is called ___.
B) turnover
The conclusion drawn from the Hawthorne studies was that worker output increased dramatically because
D) employees received attention and felt valued
___ is defined as a process for identifying and developing internal people who have the potential for filling positions.
