MIS Chapter 3

Which force in​ Porter's competitive forces model would describe an organization that loses customers due to its product prices being too​ high?

A. Substitute products and services

B. Customer and supplier intimacy

C. New market entrants

D. Focus on market niche

E. Traditional competitors

Which of the following is NOT an impact of the Internet on competitive forces and industry​ structure?

A. Reduces barriers to entry

B. Shifts bargaining power to customers due to the availability of global price and product information

C. Enables new substitutes to emerge with new approaches to meeting needs and performing functions

D. Reduces the price of products and services


E. Widens the geographic market by increasing the number of competitors

Which type of activity within the value chain model is directly related to the production and distribution for a​ firm's products and​ services?

A. Human resource activities

B. Enterprise activities

C. Supply chain activities

D. Primary activities

E. Secondary activities

Which of the following is NOT an example of a primary activity in the value​ chain?

A. Human resources management

B. Marketing

C. Inbound logistics

D. Customer service

E. Outbound logistics

Which of the following is NOT a way that information systems provide a competitive​ advantage?

A. Making business processes more reliable

B. Lowering operating costs

C. Collecting and storing large amounts of data

D. Allowing customers to be locked in

E. Raising the barriers to entry by enhancing the​ product/service

According to​ Porter's competitive forces​ model, the intensity of the competitive forces determines all of the following EXCEPT industry​ ________.

A. segmentation


B. characteristics

C. bargaining power

D. competition

E. profitability

Which of the following is NOT part of the description of a value​ web?

A. They synchronize the business processes of​ customers, suppliers, and trading partners.

B. They are a collection of independent firms that use information technology to coordinate their value chains.

C. They promote communication among units.

D. They are flexible and adaptive to changes in supply and demand.

E. They are more​ customer-driven and operate in a less linear fashion than the traditional value chain.

Which of the following is NOT an example of a disruptive​ technology?

A. Digital television

B. Software as web service

C. Personal computers

D. Digital photography

E. World Wide Web

When a firm does something in which it is a​ world-class leader, that activity would be considered a​ _____________ for the company.

A. best practice

B. benchmark

C. primary activity

D. core competency

E. strategic advantage

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa​ use?

A. Franchiser

B. Multinational

C.​ Semi-national

D. Transnational

E. Domestic exporter

A networked system configuration supports which of the following international business​ strategies?

A. Franchiser and multinational

B. Multinational and transnational

C. Domestic exporter and transnational

D. Domestic exporter and franchiser

E. Domestic exporter and multinational

If​ Koa's Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, the firm uses a​ ___________ global strategy.

A. franchiser

B. domestic exporter

C. multinational

D. transnational

E.​semi-national

If​ Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national​ boarders, the firm uses a​ ___________ global strategy.

A. multinational

B .franchiser

C.​ semi-national

D. transnational

E. domestic exporter

Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards.

A. improving production precision and tighten production tolerances

B. benchmarking

C. reducing cycle time and simplify the production process

D. improving responsiveness to customer issues

E. using customer demands to improve products and services

To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve​ ______________________.

A. customer service and the quality of the product

B. cycle time by simplifying the production process

C. benchmarking against other​ airlines' customer care

D. seating assignments of passengers using computer aided design​ (CAD)

E. production precision by tightening airline schedules

Automobile manufacturers use​ computer-aided design​ (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the​ following?

A. Improving design quality and precision

B. Creating entity relationship diagrams

C. Increasing cycle times and simplifying the production process

D. Using customer demands to improve products and services

E. Benchmarking

The acronym related to organizational​ improvements, TQM, stands for​ ____________________.

A. total quality measures

B. treating quality management

C. timely quality management

D. total quality management

E. timely quantity measures

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​ ______________.

A. sigma six

B. total quality management

C. six sigma

D. timely quality management

E. total quality measures

From a customer​ perspective, which term involves demanding​ durability, safety, ease of​ use, service​ effectiveness, and​ responsiveness?

A. Six sigma

B. Quality

C. Total Quality Focus​ (TQF)

D. Business process management

E. Cycle time

Which term refers to the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade​ stand?

A. Process time

B. Total quality management

C. Cycle time

D. Busineess process management

E. Six sigma

Which of the following attempts to improve business processes to enhance​ competitiveness?

A. BTM

B. TQM

C. MBT

D. BPM

E. DBMS

What is the final and ongoing step of the business process management​ model?

A. Total improvement

B. Implement the new process

C. Ongoing evaluation

D. Continuous improvement

E. Continuous measurement

Which statement about business process management​ (BPM) is​ FALSE?

A. BPM is never concluded because continuous improvement requires continual change.

B. BPM requires the identification of processes to change.

C. BPM works on increasing process throughput and quality.

D. BOM is an approach to business that aims to continuously improve business processes.

E. BPM needs to analyze existing processes to design new processes.

According to the case study about​ Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the​ case?

A. Switching from SQL Server to Oracle Database

B. Creating a system to allow for automatic bidding on requests for proposals

C. Creating a system to allow online orders

D. Enabling the finance function to focus on financial analysis and decision making

E. Modifying the distribution of pricing to​ Carter's partners

____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.

A. Total improvement

B. Total quality management

C. Business process reengineering

D. Six sigma

E. Continuous improvement