Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?
A. Substitute products and services
B. Customer and supplier intimacy
C. New market entrants
D. Focus on market niche
E. Traditional competitors
Substitute products and services
Which of the following is NOT an impact of the Internet on competitive forces and industry structure?
A. Reduces barriers to entry
B. Shifts bargaining power to customers due to the availability of global price and product information
C. Enables new substitutes to emerge with new approaches to meeting needs and performing functions
D. Reduces the price of products and services
E. Widens the geographic market by increasing the number of competitors
Reduces the price of products and services
Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?
A. Human resource activities
B. Enterprise activities
C. Supply chain activities
D. Primary activities
E. Secondary activities
Which of the following is NOT an example of a primary activity in the value chain?
A. Human resources management
C. Inbound logistics
D. Customer service
E. Outbound logistics
Human resources management
Which of the following is NOT a way that information systems provide a competitive advantage?
A. Making business processes more reliable
B. Lowering operating costs
C. Collecting and storing large amounts of data
D. Allowing customers to be locked in
E. Raising the barriers to entry by enhancing the product/service
Collecting and storing large amounts of data
According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ________.
C. bargaining power
Which of the following is NOT part of the description of a value web?
A. They synchronize the business processes of customers, suppliers, and trading partners.
B. They are a collection of independent firms that use information technology to coordinate their value chains.
C. They promote communication among units.
D. They are flexible and adaptive to changes in supply and demand.
E. They are more customer-driven and operate in a less linear fashion than the traditional value chain.
They promote communication among units.
Which of the following is NOT an example of a disruptive technology?
A. Digital television
B. Software as web service
C. Personal computers
D. Digital photography
E. World Wide Web
When a firm does something in which it is a world-class leader, that activity would be considered a _____________ for the company.
A. best practice
C. primary activity
D. core competency
E. strategic advantage
Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use?
E. Domestic exporter
A networked system configuration supports which of the following international business strategies?
A. Franchiser and multinational
B. Multinational and transnational
C. Domestic exporter and transnational
D. Domestic exporter and franchiser
E. Domestic exporter and multinational
Multinational and transnational
If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a ___________ global strategy.
B. domestic exporter
If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, the firm uses a ___________ global strategy.
E. domestic exporter
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
A. improving production precision and tighten production tolerances
C. reducing cycle time and simplify the production process
D. improving responsiveness to customer issues
E. using customer demands to improve products and services
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve ______________________.
A. customer service and the quality of the product
B. cycle time by simplifying the production process
C. benchmarking against other airlines' customer care
D. seating assignments of passengers using computer aided design (CAD)
E. production precision by tightening airline schedules
cycle time by simplifying the production process
Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following?
A. Improving design quality and precision
B. Creating entity relationship diagrams
C. Increasing cycle times and simplifying the production process
D. Using customer demands to improve products and services
Improving design quality and precision
The acronym related to organizational improvements, TQM, stands for ____________________.
A. total quality measures
B. treating quality management
C. timely quality management
D. total quality management
E. timely quantity measures
total quality management
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ______________.
A. sigma six
B. total quality management
C. six sigma
D. timely quality management
E. total quality measures
From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness?
A. Six sigma
C. Total Quality Focus (TQF)
D. Business process management
E. Cycle time
Which term refers to the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand?
A. Process time
B. Total quality management
C. Cycle time
D. Busineess process management
E. Six sigma
Which of the following attempts to improve business processes to enhance competitiveness?
What is the final and ongoing step of the business process management model?
A. Total improvement
B. Implement the new process
C. Ongoing evaluation
D. Continuous improvement
E. Continuous measurement
Which statement about business process management (BPM) is FALSE?
A. BPM is never concluded because continuous improvement requires continual change.
B. BPM requires the identification of processes to change.
C. BPM works on increasing process throughput and quality.
D. BOM is an approach to business that aims to continuously improve business processes.
E. BPM needs to analyze existing processes to design new processes.
BPM works on increasing process throughput and quality.
According to the case study about Carter's, the company decided on a complete business process transformation. Which of the following is a successful business process redesign described in the case?
A. Switching from SQL Server to Oracle Database
B. Creating a system to allow for automatic bidding on requests for proposals
C. Creating a system to allow online orders
D. Enabling the finance function to focus on financial analysis and decision making
E. Modifying the distribution of pricing to Carter's partners
Enabling the finance function to focus on financial analysis and decision making
____________ is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.
A. Total improvement
B. Total quality management
C. Business process reengineering
D. Six sigma
E. Continuous improvement
Business process reengineering