HS102 Chapter 12 Vocabulary Terms

occurs when you allow others to have their way rather than asserting your own point of view.

occurs when people nonassertively ignore or stay away from conflict.

Collaborating seeks win-win solutions to conflict. Collaborators show a high degree of concern for both themselves and others.

This win—lose approach to conflict involves high concern for self and low concern for others.

the partners use different but mutually reinforcing behaviors.

gives both people at least some of what they want, although both sacrifice part of their goals.

"an expressed struggle between at least two Managing Interpersonal Conflicts 381 interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals."

usually unacknowledged but very real patterns of interlocking behavior.

It occurs when people have feelings of resentment, anger, or rage that they are unable or unwilling to express directly

occurs when a communicator expresses a criticism or demand that threatens the face of the person at whom it is directed.

Depending on each other.

both partners shift between complementary and symmetrical patterns from one issue to another.

occurs when a communicator expresses hostility in an obscure or manipulative way.

a pattern of managing disagreements.

both partners use the same behaviors