HS102 Chapter 11 Vocabulary

  1. Communication climate
    refers to the emotional tone of a relationship.
  2. Confirming communication
    to describe messages that convey valuing
  3. Disconfirming communication
    Describe those that show lack of regard.
  4. Impervious response
    doesn't acknowledge the other person's message
  5. Irrelevant response
    A comment unrelated to what the other person has just said
  6. Tangential responses
    Conversational "takaways".  Instead of ignoring the speaker's remarks completely, the other party uses them as a starting point for a shift to a different topic.
  7. Impersonal responses
    are loaded with cliches and other statements that never truly respond to the speaker.
  8. Ambiguous responses
    contain messages with more than one meaning, leaving the other party unsure of the responder's position.
  9. Incongruous response
    contains two messages that seem to deny or contradict each other.
  10. Aggressiveness
    the tendency to attach self-concepts of other people in order to inflict psychological pain.
  11. Argumentativeness
    presenting and defending positions on issues while attacking positions taken by others.
  12. Spiral
    A reciprocating communication pattern in which each person's message reinforces the other's
  13. Escalatory conflict spirals
    are the most visible way that disconfirming messages reinforce one another.  One attack leads to another until a skirmish escalates into a full-fledged battle
  14. De-escalatory conflict spirals
    Rather than fighting, the parties slowly lessen their dependence on each other, withdraw, and become less invested in the relationship
  15. Defensiveness
    Suggests guarding oneself from attack
  16. face-threatening acts
    messages that seem to challenge the image we want to project
  17. Controlling communication
    Occurs when a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.
  18. Problem orientation
    focus on finding a solution that satisfies both their needs and those of the others involved.
  19. Strategy
    to characterize defense-arousing messages in which speakers hide their ulterior motives. Dishonesty and manipulation capture the essence of strategy.
  20. Spontaneity
    Is the behavior that contrasts with strategy.  Simply means being honest with others rather than manipulating them.
  21. Neutrality
    Indifference.  Communicates a lack of concern and implies that the welfare of the other person isn't very important to you.
  22. Empathy
    means accepting another's feelings and putting yourself in another's place.
  23. Certainty
    Communicators who regard their own opinions with certainty while disregarding the ideas of others demonstrate a lack of regard and respect.
  24. Provisionalism
    people may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stance if another position seems more reasonable.
  25. Interpretation statement
    describes the meaning you've attached to the other person's behavior.
  26. Consequence statement
    explains what happens as a result of the situation you've described so far.
Card Set
HS102 Chapter 11 Vocabulary
Chapter 11 Vocabulary