HS102 Chapter 11 Vocabulary

refers to the emotional tone of a relationship.

to describe messages that convey valuing

Describe those that show lack of regard.

doesn't acknowledge the other person's message

A comment unrelated to what the other person has just said

Conversational "takaways".  Instead of ignoring the speaker's remarks completely, the other party uses them as a starting point for a shift to a different topic.

are loaded with cliches and other statements that never truly respond to the speaker.

contain messages with more than one meaning, leaving the other party unsure of the responder's position.

contains two messages that seem to deny or contradict each other.

the tendency to attach self-concepts of other people in order to inflict psychological pain.

presenting and defending positions on issues while attacking positions taken by others.

A reciprocating communication pattern in which each person's message reinforces the other's

are the most visible way that disconfirming messages reinforce one another.  One attack leads to another until a skirmish escalates into a full-fledged battle

Rather than fighting, the parties slowly lessen their dependence on each other, withdraw, and become less invested in the relationship

Suggests guarding oneself from attack

messages that seem to challenge the image we want to project

Occurs when a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests.

focus on finding a solution that satisfies both their needs and those of the others involved.

to characterize defense-arousing messages in which speakers hide their ulterior motives. Dishonesty and manipulation capture the essence of strategy.

Is the behavior that contrasts with strategy.  Simply means being honest with others rather than manipulating them.

Indifference.  Communicates a lack of concern and implies that the welfare of the other person isn't very important to you.

means accepting another's feelings and putting yourself in another's place.

Communicators who regard their own opinions with certainty while disregarding the ideas of others demonstrate a lack of regard and respect.

people may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stance if another position seems more reasonable.

describes the meaning you've attached to the other person's behavior.

explains what happens as a result of the situation you've described so far.