Business & Professional Communication

  1. List six practices to create and maintain a positive communicative environment.
    • 1. Use descriptive "I" language.
    • 2. Focus on solving problems, not controlling others.
    • 3. Be honest not manipulative.
    • 4. Show concern for others.
    • 5. Demonstrate an attitude of equality.
    • 6. Keep an open mind.
  2. Six guidelines to giving praise.
    • 1. Praise Promptly
    • 2. Make Praise Specific
    • 3. Praise progress as well as perfection
    • 4. Praise Intermittently
    • 5. Relay Praise
    • 6. Praise Sincerely
  3. List four things to consider when critiquing
    • Consider the content
    • Consider the sender of critique
    • Consider the relational climate
    • Consider the delivery
  4. List four the guidelines of content when delivering criticism
    • Limit the criticism to one topic
    • Make sure the criticism is accurate
    • Define the problem clearly
    • Show how your criticism can benefit the recipient
  5. Name two guidelines to consider who should deliver criticism
    • Choose the most credible critic
    • Make sure the criticism is appropriate to the critic's role
  6. Name three context-related factors that can boost the odds of getting the desired reactions
    • Deliver remarks as part of a positive relationship
    • Accept partial responsibility for the problem
    • Accompany your criticism with an offer to help
  7. Name two guidelines to consider when delivering criticism
    • Deliver criticism in a face-saving manner
    • Avoid sounding and looking judgmental
  8. What are the three best responses to criticism?
    • Seek more information
    • Agree with the criticism
    • Work for a cooperative solution
Card Set
Business & Professional Communication
Business & Professional communication concepts and terms