SOCC15 LECTURE 7

  1. emotion work
    evoking or suppressing emotions to fit a given situation (Bolton & Boyd, 2003)
  2. emotional labor
    • emotion work carried out as part of the labor process 
    • surface: outward performance of feeling
    • deep: emotional training, identifying self with work role
  3. what is emotional labour NOT
    • all intangible (cognitive, planning, etc) work
    • only performed in feminized work
  4. bolton and boyd (2003): critiques of hochschild
    • 1. overemphasizes divide between public/private emotion
    • 2. equates too closely physical and emotional labour processes
  5. what is the typology of emotion management?
    • 1. Pecuniary - commerical 
    • 2. prescriptive - professional
    • 3. presentational - social 
    • 4. philanthropic - social
Author
AbbyKrish
ID
339423
Card Set
SOCC15 LECTURE 7
Description
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Updated