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SOCC15 LECTURE 7
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emotion work
evoking or suppressing emotions to fit a given situation (Bolton & Boyd, 2003)
emotional labor
emotion work carried out as part of the labor process
surface
: outward performance of feeling
deep
: emotional training, identifying self with work role
what is emotional labour
NOT
all intangible (cognitive, planning, etc) work
only performed in feminized work
bolton and boyd (2003): critiques of hochschild
1. overemphasizes divide between public/private emotion
2. equates too closely physical and emotional labour processes
what is the typology of emotion management?
1. Pecuniary - commerical
2. prescriptive - professional
3. presentational - social
4. philanthropic - social
Author
AbbyKrish
ID
339423
Card Set
SOCC15 LECTURE 7
Description
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Updated
2018-04-10T03:01:47Z
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