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emotion work
evoking or suppressing emotions to fit a given situation (Bolton & Boyd, 2003)
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emotional labor
- emotion work carried out as part of the labor process
- surface: outward performance of feeling
- deep: emotional training, identifying self with work role
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what is emotional labour NOT
- all intangible (cognitive, planning, etc) work
- only performed in feminized work
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bolton and boyd (2003): critiques of hochschild
- 1. overemphasizes divide between public/private emotion
- 2. equates too closely physical and emotional labour processes
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what is the typology of emotion management?
- 1. Pecuniary - commerical
- 2. prescriptive - professional
- 3. presentational - social
- 4. philanthropic - social
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