HS102 Chapter 8 Vocabulary Words

As the process of making sense of others' messages.

Occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.

Is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain

occurs when we react to others' messages automatically and routinely, without much mental investment.

involves giving careful and thoughtful attention and responses to the messages we receive.

Needs, wants, desires, and interests determine what is attended to.

Occurs when we make sense of a message

to describe the degree of congruence between what a listener understands and what the message sender was attempting to communicate.

Giving observable feedback to the speaker

Is the ability to recall information

Give the appearance of being attentive.

try to turn the topic of conversations to themselves instead of showing interest in the speaker.

Selective listeners respond only to the parts of your remarks that interest them, rejecting everything else.

Whenever a topic arises that they'd rather not deal with.

Defensive listeners take others' remarks as personal attacks.

Ambushers listen carefully to you, but only because they're collecting information that they'll use to attack what you say.

Respond to the superficial content in a message but miss the more important emotional information that may not be expressed directly.

Involves using silences and brief statements of encouragement to draw others out.

Asking for information can help both the person doing the asking and the one providing answers. Aimed at understanding others.

Aimed at sending a message, not receiving one.

Statements that reword the listener's interpretation of a message

Reveals a listener's solidarity with the speaker's situation.

the listener offers an interpretation of a speaker's message.

To help by offering a solution

Evaluates the sender's thoughts or behaviors in some way.