Institute of Medicine (IOM), Washington, DC To Err Is Human: Building a Safer
Health System bringing public attention to the issue of patient safety in the United States Revealed that medical errors caused 98,000 deaths per year
Crossing the Quality Chasm: A New Health System for the 21st
Century which outlined six “Aims for Improvement” for health care
6 – safe, timely,effective, efficient, equitable, patient centered