In modern administrative terminology, management denotes the process of directing and controlling people and things so that organizational objectives can be accomplished. Which of the following is part of the management process that best describes the act of overseeing people?
A) Supervision
Which is NOT true regarding morale?
D) A supervisor should not provide his workers with performance feedback.
Every supervisor should know how to make assignments, through the process of delegation, of many tasks that others below him are capable of performing as well as or better than he can. In delegating routine tasks to subordinates, the expert supervisor will give them sufficient_______________to match the responsibility he has imposed on them.
D) Authority
The supervisor should prepare himself for his position by gaining knowledge and understanding of the policies, rules, procedures and ____________________of his organization.
D) All of the above.
The skills of which of the below refers to the practice of confronting an employee with his or her job performance record with the objective of finding ways to overcome deficiencies and improve job performance?
A) Coaching
When change results from decisions, those affected will often resist because the change is interpreted as a threat to their security and they are forced to make adjustments. The resistance will usually be reduced if the need for the change is:
A) Explained
Every supervisor has an inherent responsibility to motivate his subordinates by giving them positive incentives that will encourage them to achieve and maintain a high level of efficiency.
A) True
B) False
A) True
A Supervisor should know how to make assignments through the process of __________ of many tasks that others below him are capable of performing as well as or better than he can.
Delegating Page 7
A supervisor must be an expert in ___________ operational activities and using different methods to best perform his duties.
Planning Page 5
The best supervisors develop their abilities to ___________ their employees to be efficient, effective producers who gain satisfaction from their work.
Train Page 5
Supervisorial _____________ typically involves a meeting between the supervisor and the employee.
Counseling Page 7
A Supervisor can influence __________ if he remembers that people are interested in themselves and in the things that affect them.
Subordinates
What term refers to working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise?
B) Planning
Which of the following is TRUE regards to plans?
D) All of the above
___________are plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives.
C) Policies
Which of the following are plans providing specific guides to conduct and performance?
C) Rules and Regulations
Which of the below is accurate in regards to task forces?
D) All of the above
Which principle has been applied to the police, military and administrative organizations and relates to the number of subordinates who can be supervised effectively by one supervisor?
B) Span of control
The Major portion of the supervisor's job may categorized into three broad areas: leading,____________, and controlling individuals and groups that are formally or informally arranged.
Directing
Recruitment, ________________ and ________ staffing are proper and necessary staffing functions of each supervisor.
Training and Placement
The straight_________organization, often called the individual, military, or department type, is the simplest and perhaps oldest form and is seldom encountered in its true form in any but the smallest of organizations.
Line
____________ is the establishment of the formal structure of authority through which work subdivisions are arranged, defined and coordinated for the defined objective.
Organizing
______________ plans are those designed to give guidance and direction to personnel in the performance of normal police activities.
Operational
________________ are plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives.
Policies
The _____________ principle prevails at all levels of the organizational hierarchy and is dependent on the effective application of the delegation function, which will free the superior from a mass of routine detail that might be better handled by others below him.
Exception
_____________ may be defined as the art of influencing, directng, guiding and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishments of an objective.
D) Leadership
Which type of leader plays down her role as such, exercises minimum control, and seldom gives her subordinates the attention or help they need?
C) Free rein
Which of the following involves the application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives?
D) Motivation
James McGregor characterized leaders as transactional (when one person takes the initiative making contact with others for the purpose of the exchange of valued things) or ____________ (when one or more persons engage with others in a way in which the leader and non-leader raise one another to higher levels of motivation and morality).
Transformation
_____________ involves the application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives.
Motivation
The desire of individuals for __________ is a force the supervisor should utilize to substantially increase his effectiveness. A few words of commendation and praise, sincerely given when merited, will do much to induce good performance.
Recognition
For which type of employee should an implied or suggested order not be used?
B) Inexperienced employee
Which of the following is not a symptom of leadership failure?
C) A well disciplined workforce
Which of the following involves the application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives?
B) Motivation
One of the principal (and perhaps the most important) responsibilities of a supervisor is:
D) Training subordinates
In the landmark case of City of Canton, Ohio v. Harris, the city was found liable for failure to do which of the following?
C) Train it's officers
The more intensely the matter is taught, the greater the likelihood it will be retained. This concept is referred to as:
B) Principle of intensity
The notion that things learned first create a strong impression in the mind that is difficult to erase is known as:
A) Principle of primacy
Broad general statements about what is to be learned are defined as:
C) Instructional Goals
Which method of teaching is quite often the least effective method, since it assumes that all members of the class progress at the same rate?
D) Lecture
Principle of __________builds habits that, if correct, lead to success, satisfaction, and a desire to repeat what produces pleasure.
Repetition
When conditions in the learner's environment are such that they establish in him an attitude favorable to learning, he is said to be in a state of ______________to learn.
Readiness
_____________ is of importance when the material deals with jobs, operations, techniques, or principles foreign to the learner.
The process of learning by association
The _____________ step in the instructional process will perhaps tax the imagination of the teacher more than the other four steps of instruction. This is the step which the ACID test must be applied.
Introductory
The objective of the ___________ step is either to impart new knowledge or skills to the student or to refresh his memory about what he has once learned but might have forgotten.
Presentation
The fifty step, __________, is the last step in the instructional process and consists of an evaluation of the learner's progress.
Test
Perhaps one of the most common faults in presenting instructional material arises from____________, leaving to the student the task of drawing a conclusion without adequate facts.
Over Simplification
The real problems encountered by the instructor in applying the five step method of teaching are not failures of the method but:
B) Failure of the instructor to make proper use of the steps
When William James stated "In mental terms, the more other facts a fact is associated with in the mind, the better possession of it our memory retains," he was referring to learning by:
A) Association
When the instructor has completed the preliminary procedures of developing instructional goals and specific objectives, obtaining lesson materials, and analyzing them, he is ready to prepare his:
B) Written teaching plans
CHAPTER-5
Which statement is most correct?
D) The ability to communicate clearly and concisely is the most important single skill of the supervisor.
As information is passed from individual to individual, usually a distortion or dilution of content occurs, which is called:
D) Filtering
The supervisor must develop which ability if he is to achieve success in his communications consistently?
A) Listening
In an emergency situation, which of the following communications can be issued with relative ease, since concurrence by those affected is not sought?
C) Autocratic
Which of the following communications provide for a minimum of contacts, thereby leaving subordinate to operate in isolation?
