-
Buyer
- Develops the assortment plan by selecting the suppliers, selects the
- merchandise to be purchased, as well as negotiates the terms of the purchase.
-
Planer
- Analyze sales results, performance, create new financial plans, and new
- merchandise plans.
-
Merchandise Management
- The process of having the right product, at the right place, and at the
- right time. While meeting the company’s financial goals.
-
Customer Relationship Management
- Business philosophy and a set of strategies, programs and systems that
- focuses on identifying and building loyalty with a retailer’s most valued
- customer.
-
Customer Service
- Set of activities and programs undertaken by retailers to make the
- shopping experience more rewarding for their customer.
-
High/Low
- Sell at high price to customers who aren’t price sensitive, and low
- price to those customers who are looking for value.
-
Everyday Low Price (EDLP)
guaranteed, same price everyday.
-
Cost Oriented Pricing
- A pricing method for pricing for determining the retail price by adding
- a fixed percentage to the cost of the merchandise.
-
Demand Oriented Pricing
A pricing method of setting prices based on what the customer would expect or be willing to pay.
-
Competition Oriented Pricing
- A pricing method in which a retailer uses competitors’ prices, rather
- than demand or cost considerations, as guides.
-
Price Bundling
The practice of offering two or more different products or services for sale at one price.
-
Multiple Unit Pricing
- Practice of offering two or more similar products or services for sale
- at one price.
-
Coupons
- Documents that entitle the holder to a reduced price or X cents off the
- actual price of a product.
-
Rebates
- Money returned to the buyer in the form of cash based on a portion of
- the purchase price.
-
Leader Pricing
- A pricing strategy in which certain items are priced lower than normal to
- increase the traffic flow of customers or to increase the sale of complementary
- products.
-
Value
Ratio of what customer perceives they receive vs. what that it costs.
-
Markdown
Permanent Price Reduction
-
Promotion
Temporary price adjustment for a limited period of time.
-
Price Descrimination
- Charge different prices for same product to different individual.
- (legal)
-
Horizontal Price Fixing
Two retailers collaborate to set retail price that cuts out all other competition, so they can control that market. (Illegal)
-
Bait and Switch
When a customer is baited with a special offer, and when they get to the store it doesn’t exist, and switched unto a higher price product. (illegal)
-
Predatory Pricing
- A dominant retailer prices products to put others out of business.
- (Illegal)
-
Keystone Method
A method of setting retail prices in which retailers simply double the cost of the merchandise to obtain the original retail selling price.
-
Percentage Markup
Using a predetermined mark up percentage to calculate the retail price.
-
Competitive Retail Pricing
Based on your competitors price.
-
Maintained Markup (MMU)
Average retail price markup.
-
1st Degree of Variable Pricing
Customer Negotiates the price.
-
2nd Degree of Variable Pricing
Customer has to do something to get a better price.
-
Price Bundle
2 or more items purchased, complimentary, used together that are purchased together.
-
Multi Unit Pricing
Buying more than 1 of the same item to get a special price.
-
3rd Degree of Variable Pricing
Zone pricing- Market Pricing- Prices assigned to location or target market in order to be competitive.
-
Private Brand
Products sold exclusively by one retailer only.
-
National Brand
Products sold at multiple retailers.
-
Licensed Brand
Contracts between the owner of the of the name or company (licensor) and a manufacturer (licensee) to manufacture products using the name or image.
-
Exclusive Brand
Collaboration between a designer/company and retailer to carry products exclusively made for the retailer.
-
Robinson/Patman Act
The retailers must be offered the same price – list price.
-
Resale Price Maintenance
Manufacturer cannot dictate the retail price.
-
Commercial Bribary
“Gifts” that are personal and are given in trade for doing business.
-
Charge Beds
"Fines” on manufacturer for not following the rules.
-
Buyback
Retailer forces vendor to buy back another vendor’s product to get an order. vise-versa.
-
Counterfeit
Products that are purchased that have not been authorized by the owner of the of the name or company.
-
Grey Market/Overload Goods
Products that are produced for distribution in a specific country at lower costs and intended to be sold in that area.
-
Exclusive Arrangement
Vendor forces the retailer to only buy their products.
-
Legal & Ethical Issues:
Terms & Conditions of Purchase, Resale Price Maintenance, Commercial Bribery, Charge Beds, Buyback- Stock lift, lift out, Counterfeit, Grey Market/Overload Goods, Exclusive Agreement
-
Trademark
Name, symbol, icon that identifies the brand or business concept.
-
Copyright
art, graphics, movies, and books.
-
Patent
protection on inventions.
-
Tariff
Taxes on imported products.
-
World Trade Organization
Goal was to eliminate Quotas, Teriffs, & Taxes.
-
North American Trade Agreement (NAFTA)
No taxes or limits of imports from US, Canada, or Mexico
-
Global Sourcing
When retailers consider sources across the globe.
-
Exchange Rate
the charge for exchanging currency of one country for currency of another.
-
Foreign Trade Zone
An area within a country where imported goods can be stored or processed without being subject to import duty.
-
Strategic Relationship
Goal is to establish and create opportunities for mutual growth.
-
Slotting Allowance
Fee paid by a vendor for space in a retail store.
-
Store Design
Exploration and facilitate traffic flow.
-
Grid
Parallel & Perpendicular Lines. Grocery Store
-
Racetrack
Department Store.
-
-
Atmospherics
Lighting, Sound/Music, Scent/Aroma
-
Space Allocation
Productivity, Inventory Turnover, Impact on Store, Display Consideration
-
Location Management
Demand/Destination, Impulse, Adjacent, Special Merchandise
-
Planogram
Used to map out where the merchandise is to be places. Store Layout.
-
Visual Merchandise
Fixturing, Product layout, Doors, Displays.
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