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Communication skills are vital to our personal, civic, social, and professional lives. Why?
Bc it promotes physical & mental well-being.
- Communication is at the heart of all relationships. Helps us build connections, it helps us workout conflict,establish relations, friendships, & develop intimacy. - Civic- Communication & democracy are very connected; right to vote, freedom of speech, & protest exercise our communication to protect our rights.
- Professional- Employers prefer FAUX skills(ability to communicate effectively) over technical skills. Good interpersonal skills are a good indicator of high success, also high indicator of who will be promoted or not.
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4 features of communication & the definition of communication.
Communication is a systemic process in which people interact with and through symbols to create and interpret meanings.
- means very hard to determine where it starts and ends; doesn't occur all at once. - Occurs in a system- 2 things matter:
- ☛1. Openness is the extent to which a system affects and processes.
- ☛2. E
quilibrium & Homeostasis- Final point about systems they strive but cannot sustain.- Different systems of communication at home, work, school.
- Uses symbols- Open to interpretation with both verbal & non verbal.Creates meanings- Interpretate meanings different; there are 2 types. Content level meaning & Relationship level meanings.
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Ways to conduct Quantitative, Qualitative Research, Critical Research, & Rhetorical Criticism.
- Quantitative Research- Relies on getting information in numeric form like statistics, experiments, & surveys.
- Qualitative Research- Gets non numeric textual analysis, interviews, & observation.
- Critical Research- Both above- looks for injustices, challenge rulings, Blm example.
- Rhetorical Research- Exam text to see if it communicates effective or ineffective. Delivery, content triangulation-study things from different perspectives of research.
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8 areas of study in the communication discipline & topic areas tat each cover.
- Intrapersonal- Self talk
- Interpersonal- Communication with others
- Grouping- Communicate in small groups
- Public Communication- Good speaker
- Organization- Some are structure some laid back
- Mass Media- Print, audio, & radio
- Technology-
- Intercultural- Looks at western such as USA vs. other countries. Pass down generations.
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The perception process (Selection, Organization, & Interpretation).
- Selection- How we determine what to focus on & what we perceive to be important, influenced by our needs, our motivations, our desires. Selection to what we pay attention too.
- Organization- Organize information of perceptions, we do not receive randomly, use varies of cognitive schemata.
- Interpretation- People objects, experiences, events we create explanations of what we see or do.
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Cognitive Schemata
- 1st
- Personal constructions of what we apply to people
- Stereotypes- Everybody has both positive and negative.
- Scripts- Scripts is a way you do things in class such as raise your hand.
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Self-Serving Bias
Looking from our benefits. Things going bad we blame on others, we do great & say its bc of our efforts. Filters our perceptions to better serve ourselves.
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Language & Symbolic Activities
- Language abstract, ambiguous; used to define, explain & expect.
- Language also confuses at times.
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Interpretation Creates Meaning
- Brute Facts- Objective activities you observe
- Institutional Facts- What people generalize with
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Communication is guided by rules
- Communication rules- Shared understandings among members of a group or situation.
- Regulative rules- When, How, & with Who
- Constitutive rules- Roberts rule of order- recognized speaker, helps us deem rude not rude
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Demand-Withdraw Pattern-
One person demands the other withdraws. The more that person demands the more the other withdraws. To prevent this such persons should express their own perception of ideals.
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Principles of Non Verbal Communication
Ambiguous, non verbal interacts with verbal communications, 123 repeats messages of verbal communications, compliments or contradicts message, people focus focus on non verbal more then the words used, it can establish power.
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10 Kinds of Non Verbal Behaviors are used to Create & Interpret Meanings
- Kinesis- Face & Body Motion
- Haptics- Touchy Feely- How we use touch
- Physical Appearance- How we look or clothes we wear
- Olfactics- Smells, odors of what we associate with
- Artifacts- Things in persons area to identify with them
- Proxemics- Personal Space
- Chroemics- Time & Use of Time
- Paralanguage- Vocal qualities, tone, pitch, speed of language
- Silence- Shows non verbal message
- Enviromental- Weather, or other things
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Guidelines for Strengthening your non verbal communication
- Monitor & Be Aware
- Tentatively read others non verbal
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