1. Best practices
    Techniques, approaches, or methods of conducting business in a manner that has been widely recognized by peers and the industry as generally being the most effective and consistently provides the desired results.
  2. Building automation system (BAS)/
    • Building management system (BMS)
    • Integrated, automated system that control several aspects of building operations such as HVAC, lighting, energy,elevators, fire suppression and security.
  3. Building structures
    The construction elements that are designed to support the architecture of a building. These elements generally consist of foundations, frames, slabs, permanent stairs, ramps and related elements relative to a building’s architectural integrity.
  4. Building systems
    The complete, physical facility including all equipment ,materials, and components.
  5. Churn
    The amount of movement and relocation of occupants within an organization within a specified period. It is the ratio of the number of employees moved annually compared to the total number of employees in an organization.
  6. Codes
    Systems of regulations that define scoping requirements.
  7. Commissioning
    The process of evaluating, verifying, and documenting the performance of facility systems, subsystems, components,operations (and maintenance procedures) to assure that they function to the intent of the design and efficiently as a system.
  8. Communication
    The process of creating and sending messages with the goal to influence the opinions, actions, and decisions of the intended audience.
  9. Computer-aided facility management(CAFM) system /
    • Computerized maintenance management system (CMMS) /
    • Integrated work management system (IWMS)
    • An automated, information technology (IT) tool that includes the hardware and software needed to store, manage,distribute, and use information that is critical to an organization’s mission, such as coordinating operations and maintenance.
  10. Corrective maintenance
    Any activity that is required to correct a failure that has occurred or is in the process of occurring.
  11. Emergency maintenance
    Any activity that requires immediate repair because of impending danger to the occupants, their business processes,the building, or a building system.
  12. Emergency preparedness
    A state of readiness designed to respond to potential unscheduled events and natural disasters that can affect building occupants, disrupt business operations, and potentially impair the physical facility.
  13. Escalation
    The pre-planned determination of how to respond to specific conditions with prescribed levels of intensity.
  14. Facility exterior
    The building envelope as well as structures separate from the main building. The building envelope is a common term for the system that keeps the weather and noise out and the heat and cooling in.
  15. Foundation
    The structural components of the building frame that accept and transfer the massive load (or weight) of the building unit into the surrounding soils.
  16. Green cleaning
    The practice of using cleaning methods, products, and ingredients that preserve health and the environment.
  17. Heating, Ventilation, AirConditioning (HVAC) systems
    The systems within a building that control and maintain temperature, humidity, and air quality.
  18. Installed equipment
    Equipment affixed to the owners’ buildings and maintained by the facility manager (not the landlord, the functional operator, or line manager).
  19. Level of Service (LOS)
    A quantitative description of the provider will support service through availability, serviceability, performance, operation,or other attributes.
  20. Life cycle cost (LCC)
    The total cost of acquisition, operation, maintenance, and support of an item throughout its useful life, and including the cost of removal.
  21. Life safety systems
    Government regulations and building code requirements for building relative to seismic, fire, and accessibility standards.
  22. Maintenance
    Assuring all of the elements of the infrastructure are serviced so they operate efficiently and are reliable and safe.
  23. Operations
    Assuring that the facility’s infrastructure and how it is used and managed provides a satisfactory work environment, is in compliance with laws and regulations, meets financial performance goals, reflects efficient utility services and costs,and protects the surrounding community and environment.
  24. Planned maintenance
    Any maintenance activity for which a pre-determined job procedure has been documented, for which all labor,materials, tools, and equipment required to carry out the task have been estimated, and their availability assured before commencement of the task.
  25. Predictive maintenance (PdM)
    A type of planned maintenance that utilizes technology,which allows the forecasting of failures through monitoring and analysis of the condition of the equipment.
  26. Preventive maintenance
    A type of planned maintenance having an equipment maintenance strategy based on replacing, overhauling, or re-manufacturing an item at a fixed interval, regardless of its condition at the time.
  27. Raised floor / Access flooring system
    A strut-supported removable panel flooring system allowing for cooling and cabling duct space beneath the floor,generally used for computer or server rooms and data centers.
  28. Regulations
    Laws or rules prescribed by an authority to regulate conduct;an official governmental regulatory act that transmits a stated purpose.
  29. Reliability-centered maintenance(RCM)
    A maintenance strategy which determines the best mix of preventive maintenance, predictive maintenance, proactive repairs, and run-to-failure approaches.
  30. Run-to-failure
    A maintenance strategy in which no routine maintenance tasks are performed on the equipment. The only maintenance performed on the equipment is corrective maintenance, and then only after the equipment has suffered a failure.
  31. Security
    With regard to safety, it is the freedom from danger, doubt, or fear.
  32. Service level agreement (SLA)
    The part of a service contract where the service expectations are formally defined.
  33. Service quotient
    A measurement of how satisfied occupants are with their service at a given point in time.
  34. Standards
    A statement of the minimum level of acceptability that incorporates the technical installation requirements of the code when/where referenced.
  35. Standing operating order (SOO)
    A work order (WO) for a predictable, routine services that can be planned in advance and occur on a regular basis.These may include inspections and established preventive maintenance. Some facility managers include non-core services such as custodial, waste collection, food services,and grounds maintenance as standing operating orders that are automatically included as work reception inputs.
  36. Standing work order
    A work order (WO) that is left open either indefinitely or fora pre-determined period of time for the purpose of collecting labor hours and/or supplies/materials costs for which it has been decided that individual work orders should not be raised.
  37. Statement of Work (SOW)
    A listing of the specific tasks the supplier is to perform.
  38. Sustainability
    An underlying principle on which materials, equipment or systems are initially chosen because their creation has minimal long-term effect on the environment.
  39. Tactical plan
    A detailed set of steps needed to accomplish a goal in the strategic plan.
  40. Total cost of ownership (TCO)
    A financial management strategy that accounts for the complete life cycle (cradle-to-grave) measurement and management of a physical asset’s useful life.
  41. Turnover
    The movement and relocation of occupants within an organization.
  42. Unplanned maintenance / Unscheduled maintenance
    Any maintenance work that has not been included on an approved maintenance schedule prior to its commencement.
  43. Useful life
    Expected time that a component can be left in service, before it will start to experience a rapidly increasing probability of failure.
  44. Work management center (WMC) /
    • Help desk / Work desk
    • A typical place or activity where all scheduled and unplanned work is screened and evaluated so that work assignments and activities can be communicated to individuals or teams and trades with specific tasks, expectations of time required to complete the job, and date/time for doing the job.
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