-
What is the term for comparison of one’s own performance or activity with level of performance or activity of another department or organization, continuous measurement of a process, product, or service compared to those of the toughest competitor, or to those considered industry leaders?
benchmarking
-
What root cause of harm is identified by removed from the practitioner and involving decisions that affect the organizational policies, procedures, and allocation of resources?
latent failure
-
What root cause of harm is identified by direct contact with the patient?
active failure
-
What root cause of harm is characterized by indirect failures involving management, organizational culture, protocols/processes, transfer of knowledge, and external factors?
organizational system failure
-
What root cause of harm is characterized by indirect failure of facilities or external resources?
technical failure
-
What is the term for what relates to the physical environment, organization, and management of any organization?
structure standards
-
What is the term for standards focused on actual delivery of care?
process standards
-
What is the term for what happened that can be attributed to structure and process?
outcome measures
-
What is the term for what is used to systematically improve quality and performance with actions, evaluation, and a drive for excellence?
Continuous quality improvement (CQI)
-
What is the term for a management philosophy that emphasizes a commitment to excellence throughout the organization?
Total quality management (TQM)
-
What is the term for a quality management program that uses, primarily, quantitative data to monitor progress?
Six Sigma
-
What is the PDSA Methodology?
- Plan: implementation
- Do: carry out
- Study: analyze the results
- Act: results action, determining the consequences
-
What are the 6 themes of Six Sigma?
- Customer focus
- Data driven
- Process emphasis
- Proactive management
- Collaboration without boundaries
- Aim for perfection, tolerates failures
-
What is the term for a tool used to measure the performance of structure, process, and outcomes?
indicator
-
What theory focuses almost exclusively on the structure of the formal organization? Efficiency is through design. Built around division and specialization of labor, organizational structure, chain of command, and span of control
Classical theory
-
What is the term for the tendency for individuals to perform as expected because of special attention (part of research group or special consideration changed their behavior)?
Hawthorne effect
-
What theory is based on the fact that organizational performance can be enhanced by matching an organization's structure to its environment?
Contingency theory
-
What is the term for when an organization complements its existing services by expanding into new markets or broadening the types of services it currently has available?
concentric diversification
-
What is the term for the expansion into areas that differ from the original product or service?
conglomerate diversification
-
What is the term for the partnership in which each partner contributes different areas of expertise, resources, or services to create a new product or service?
joint venture
-
What is the term for a fixed monthly rate per enrollee?
capitation
-
What type of structure contains both self-contained and functional units?
hybrid
-
What type of structure integrates product and functional structures in one overlapping structure?
matrix
-
In what type of nursing are RNs, LPNs, and UAPs assigned different tasks? RNs assess patients, other staff give baths, make beds, take vital signs, and administer treatments
functional nursing
-
In what type of nursing is the RN responsible for all aspects of care for one or more patients?
total patient care
-
In what type of nursing does the RN design, implement, and is responsible for nursing care for the duration of the patient's stay on the unit?
primary nursing
-
In what type of nursing does the case manager supervise the care provided by licensed and unlicensed nursing personnel? Critical pathways provide direction for managing care of specific patients
case management
-
What is the term for when the structure of roles and functions are differentiated by nurses' education, experience, and competence? Roles, responsibilities, and tasks defined for professional nurses, LPNs, and UAPs
differentiated practice
-
What is the term for when the nurse coordinates a team of multifunctional, unit-based caregivers? All patient care services are unit-based
patient-centered care
-
In what type of nursing are there teams of nursing personnel that provide total care to a group of patients? RN leads team, may include other RNs, LPNs, and UAPs
team nursing
-
What is the term for the premise that leadership originates from a desire to serve; a leader emerges when others' needs take priority?
servant leadership
-
What is the term for the number of employees that can be effectively supervised by a single manager?
span of control
-
What is the term for a leadership style based on principles of social exchange theory in which social interaction between leaders and followers is essentially economic, and success is achieved when needs are met, loyalty is enhanced, and work performance is enhanced?
transactional leadership
-
What is the term for a leadership style focused on effecting revolutionary change in an organization through a commitment its vision?
transformational leadership
-
What is the term for a method whereby one solution after another is tried until the problem is solved or appears to be improving?
trial and error method
-
What is the term for a flexible, adaptable, and informal organizational structure without bureaucratic policies or procedures?
adhocracy
-
What is the term for being able to change or be changed in order to fit or work better in some situation or for some purpose?
adaptability
-
What is the term for a decision-making method in which group members meet and generate diverse ideas about the nature, cause, definition, or solution to a problem?
brainstorming
-
What is the term for a type of problem solving in which a theory is tested to enhance knowledge, understanding, or prediction?
experimentation
-
What is the term for the power or opportunity to act or take charge before others do?
initiative
-
What is the term for the linear hierarchy of supervisory responsibility and authority?
line authority
-
What is the term for when if a patient or family refuses treatment as ordered and prescribed or refuses to sign consent forms?
medical-legal incident
-
What is the term for any unexpected or unplanned occurrence that affects or could potentially affect a patient, family member, or staff?
reportable incident
-
What is the term for an organizational paradigm based on the values of interdependence and accountability that allows nurses to make decisions in a decentralized environment?
shared governance
-
What is the term for a decision-making process based on logical, well-grounded, rational choices that maximize the achievement of objectives?
rational decision-making model
-
What is the term for a decision making process in which the particular interests and objectives of powerful stakeholders influence how problems and objectives are defined?
political decision-making model
-
What is the term that refers to the availability and accessibility of health information such as clinical outcomes, physician licensing, malpractice cases, and patient satisfaction responses. This information can be collected, publicly reported and used to benchmark hospitals and physicians on quality?
transparency
-
What is the term for hopefulness and confidence about the future or the successful outcome of something?
optimism
|
|
