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What is the term for a collection of people working together under a defined structure to achieve the pre-determined outcomes using financial, human, and material resources?
organization
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What theory focuses almost exclusively on the structure of the formal organization? Efficiency is through design. Built around division and specialization of labor, organizational structure, chain of command, and span of control
Classical Theory
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What theory is characterized by main points of the fact that people desire social relationships, respond to group pressures, and search for personal fulfillment?
Humanistic Theory
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What is the term for the tendency for individuals to perform as expected because of special attention (part of research group or special consideration changed their behavior)?
Hawthorne effect
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What theory is characterized by viewing productivity as a function of the interplay among structure, people, technology, and environment?
Systems Theory
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What theory defines a system as a set of interrelated parts arranged in a unified whole?
Organization Theory
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What theory is based on the fact that organizational performance can be enhanced by matching an organization's structure to its environment?
Contingency theory
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What theory is based on the fact that the drive to create permanent organizational structures is impossible because of the dynamic state of the organization and its need to change or adapt in order to survive?
Chaos theory
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What theory is the idea that random event within a system interfere with the organization's performance expectations?
Complexity theory
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What is the term for when an organization complements its existing services by expanding into new markets or broadening the types of services it currently has available?
concentric diversification
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What is the term for the expansion into areas that differ from the original product or service?
conglomerate diversification
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What is the term for the partnership in which each partner contributes different areas of expertise, resources, or services to create a new product or service?
joint venture
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What is the term for a geographically organized system that provides an agreed-on package of health maintenance and treatment services provided to enrollees at a fixed monthly fee per enrollee (capitation)?
HMO: Health Maintenance Organization
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What is the term for what contracts with independent practitioners to provide enrollees with established discount rates?
PPO: Preferred Provider Organization
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What is the term for PPO-HMO hybrid, enrollees may use the network of managed-care providers to go outside the network as they wish?
POS: Point of Service plans
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What type of structure includes employees grouped in departments by specialty?
functional
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What type of structure contains both self-contained and functional units?
hybrid
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What type of structure integrates product and functional structures in one overlapping structure?
matrix
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What type of structure is unique to health care and involves two lines of authority - the authority of the organization and the authority of its medical staff?
parallel
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What is the term for a written statement that reflects the organizational values, vision, and mission?
philosophy
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What is the term for what describes the goal to which the organization aspires?
vision statement
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What is the term for a broad, general statement of the organization's reason for existence?
mission
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What is the term for the beliefs or attitudes that one has about people, ideas, objects, or actions that form a basis for behavior?
values
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In what type of nursing are RNs, LPNs, and UAPs assigned different tasks? RNs assess patients, other staff give baths, make beds, take vital signs, and administer treatments
functional nursing
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In what type of nursing are there teams of nursing personnel that provide total care to a group of patients? RN leads team, may include other RNs, LPNs, and UAPs
team nursing
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In what type of nursing is the RN responsible for all aspects of care for one or more patients?
total patient care
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In what type of nursing does the RN design, implement, and is responsible for nursing care for the duration of the patient's stay on the unit?
primary nursing
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In what type of nursing do RN and partner (UAP, LPN, or less experienced RN) work together on same schedule with same group of patients?
practice partnerships
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In what type of nursing does the case manager supervise the care provided by licensed and unlicensed nursing personnel? Critical pathways provide direction for managing care of specific patients
case management
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What is the term for what provides care strategies to achieve expected outcomes? Include ways to identify variances easily and whether outcomes have been met
critical pathways
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What is the term for when the structure of roles and functions are differentiated by nurses' education, experience, and competence? Roles, responsibilities, and tasks defined for professional nurses, LPNs, and UAPs
differentiated practice
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What is the term for when the nurse coordinates a team of multifunctional, unit-based caregivers? All patient care services are unit-based
patient-centered care
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What is the term for when the patient characteristics and nurse competencies match? Meets standards for Magnet certification
Synergy Model of Care
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What is the term for small unit of care that maintains itself?
clinical microsystems
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What is the term for anyone who uses interpersonal skills to influence others to accomplish a specific goal?
leader
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What is the term for an employee who is responsible and accountable for efficiently accomplishing the goals of the organization?
manager
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What is the term for when the individual chooses an alternative that is not ideal but either is good enough or is the first acceptable alternative?
satisficing
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What type of theory includes inborn traits of successful leaders?
Trait theories
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What type of theory believes that leaders are made through education, training, and life experience?
behavioral theories
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What type of theory is when managers adapt their leadership styles relative to changing situations; range from authoritarian to permissive?
contingency theories
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