Say the culture of yes
"Our culture of yes is ... Together we care, deliver, innovate and serve, and do things the Tiger Institute Way."
List the 4 characteristics.
List the behaviors for the first characteristic.
- 10/5 Rule (When 10 feet away, acknowledge with a smile or nod, when 5 feet away, verbally recognize the other person)
- Warm Welcome
- Anticipate Needs
- Fond Farewell
List the behaviors of the second characteristic:
- 1:1 Say Do Ratio (Do what you say you will do)
- Big impact, small wake
List the behaviors of the third characteristic.
- Innovation finds a way
- Everything you need and nothing more
List the behaviors of the fourth characteristic.
- No public venting
- Yes, I have the time. How can I help you?
What are the characteristics of the Tiger Institute Way?