The flashcards below were created by user
smwiles
on FreezingBlue Flashcards.
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what are the 6 pillars of our culture
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1, The power of one
- 2, Mirror Image
- 3, Trilogy
- 4, Omni service tradition
- 5, Omni service champion
- 6, Moment of service
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what is the power of one?
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19 different opportunities to provide memorable experience for our guets.
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What is Mirror Image
The belief that if management respect and cares for their staff then the staff will have the same care and respect for their guests.
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what is Trilogy
being able to understand the importance of balancing the ability to satisfy the needs of our guest, owner, and associates
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what is Omni service tradition
giving the staff member at the front line the opportunity to provide their input on how to provide a better customer service experience
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What is Omni Service Champion
a program used to recognize employees that go above and beyond
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What is Moment of Service
Is a way of testing the skills of the employees to make sure they are able to do their job
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