BUS ch. 7 review

• marketing and sales
• supply chain management
• manufacturing
• accounting and finance
• human resources

processes associated with selling a product or service

process of retrieving goods from external vendors

goods are produced based on forecasts and are stocked in a warehouse

manufacturing does not start until order is received.

• performed by the functional areas that produce inputs and produce outputs
• inbound logistics
• operations and manufacturing
• outbound logistics
• marketing and sales
• customer service

• enable core activities to take place.
• administrative
• infrastructure
• human resources
• technology development
• procurement

receiving and stocking raw materials

• transform inputs to outputs
• order processing 
• assembly processing

distribution and shipping of end products

• before the sale
• pricing
• marketing

After the sale

• processes that support the day to day operations. 
• Accounting
• finance
• marketing 
• finance
• operations

hardware and software

• all business activities associated with employee management.
• hiring
• interview scheduling
• payroll
• benefits management

design and development of applications

purchasing of goods and services that are required as inputs to the primary activities

information flows from one company's value chain to another.

business receives information

information produced by business

departments that are not designated to communicate with others.

systems that have become obsolete

integrated suite of business applications for virtually every business process, allowing companies to integrate information across operations

support core activities within a business

focus on communications and coordinate business processes with customers, suppliers, business partners, and others outside of the business

• inter organizational system 
• streamline flow of information from one company's operations to another's

• off the shelf software
• third-party vendors for needs of many different users and organizations
• cheap

• designed for specific company's needs
• more expensive

features that an enterprise system comes with out of the box

industry-standard business processes

• business process management
• systematic, structured approach in which people critically examine a business process to improve it.

• develop a vision for organization (objectives, cost reduction)
• identify processes to be redesigned
• measure existing processes as a baseline
• identify ways in which info systems can be used to improve processes
• design prototypes

• improvements of information availability
• increased interaction across the organizations as a result of streamlining business process

• support the internal actives of the organizations
• financial management
• operations
• human resources

support the primary external activities of the organization for dealing with suppliers and customers.