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BUS ch. 7 review
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five functional areas of business
marketing and sales
supply chain management
manufacturing
accounting and finance
human resources
order-to-cash
processes associated with selling a product or service
procure to pay process
process of retrieving goods from external vendors
make to stock process
goods are produced based on forecasts and are stocked in a warehouse
make-to-order
manufacturing does not start until order is received.
core activities
performed by the functional areas that produce inputs and produce outputs
inbound logistics
operations and manufacturing
outbound logistics
marketing and sales
customer service
Support activities
enable core activities to take place.
administrative
infrastructure
human resources
technology development
procurement
inbound logistics activities (Core)
receiving and stocking raw materials
Operations and manufacturing activities (Core)
transform inputs to outputs
order processing
assembly processing
Outbound Logistics activities (Core)
distribution and shipping of end products
Marketing and Sales Activities (Core)
before the sale
pricing
marketing
Customer Service Activities (Core)
After the sale
Support Activities (Support)
processes that support the day to day operations.
Accounting
finance
marketing
finance
operations
Infrastructure Activities (Support)
hardware and software
Human Resources Activities (Support)
all business activities associated with employee management.
hiring
interview scheduling
payroll
benefits management
Technology Development Management (Support)
design and development of applications
Procurement Activities (Support)
purchasing of goods and services that are required as inputs to the primary activities
value system
information flows from one company's value chain to another.
upstream flow
business receives information
downstream flow
information produced by business
Standalone applications
departments that are not designated to communicate with others.
legacy systems
systems that have become obsolete
enterprise wide information
integrated suite of business applications for virtually every business process, allowing companies to integrate information across operations
Internally focused systems
support core activities within a business
Externally focused system
focus on communications and coordinate business processes with customers, suppliers, business partners, and others outside of the business
IOS
inter organizational system
streamline flow of information from one company's operations to another's
two forms of software programs
packaged and custom
packaged software
off the shelf software
third-party vendors for needs of many different users and organizations
cheap
custom organizations
designed for specific company's needs
more expensive
Vanilla Version (of a software)
features that an enterprise system comes with out of the box
best-practices
industry-standard business processes
BPM
business process management
systematic, structured approach in which people critically examine a business process to improve it.
basic steps of Business Process Management
develop a vision for organization (objectives, cost reduction)
identify processes to be redesigned
measure existing processes as a baseline
identify ways in which info systems can be used to improve processes
design prototypes
two most likely benefits form enterprise systems
improvements of information availability
increased interaction across the organizations as a result of streamlining business process
ERP Core components
support the internal actives of the organizations
financial management
operations
human resources
ERP Extended components
support the primary external activities of the organization for dealing with suppliers and customers.
Author
jo73
ID
318743
Card Set
BUS ch. 7 review
Description
ffwad
Updated
2016-04-11T07:34:42Z
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