If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisor dependent in making this performance possible?
(D) Department
Th e management function of _________ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
(C) controlling
Th e process of building and maintaining good working relationships with others who may someday help a manager implement his or her work agendas is called _________.
(A) networking
According to Robert Katz, _________ skills are more likely to be emphasized by top managers than by first-line managers.
(D) conceptual
An eff ective manager is someone who helps others to achieve high levels of both _________ and _________.
(A) performance; satisfaction
_________ is the active oversight by boardsof directors of top management decisions insuch areas as corporate strategy and financial reporting.
(C) Corporate governance
When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of _________.
(C) discrimination
A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of _________.
(D) global sourcing
Th e intellectual capital equation states: Intellectual Capital _________ Commitment.
(B) Competency
If the direction in managerial work today is away from command and control, what is it toward?
(B) Coaching and facilitating
Th e manager’s role in the “upside-down pyramid” view of organizations is best described as providing _________ so that operating workers can directly serve _________.
(D) support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _________.
(D) planning
When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of _________.
(C) controlling
14. Emotional intelligence helps us to manage ourselves and our relationships eff ectively. Someone that is high in emotional intelligence will have the capacity to _________, an ability to think before acting and to control potentially disruptive emotions and actions.
(B) self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?
(D) Aligning the company with changes in the external environment
A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job performance is using ideas from _________. (2)
(B) scientific management
The Hawthorne studies were important in management history because they raised awareness about the influence of _________ on productivity. (2)
(A) human factors
If Douglas McGregor heard an instructor complaining that her students were lazy and irresponsible, he would say these assumptions _________. (2)
(A) would create a negative self-fulfilling prophecy
If your local bank or credit union is a complex system, then the loan-processing department of the bank would be considered a _________. (2)
(D) subsystem
When a manager puts Danté in a customer relations job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying _________. (2)
(B) contingency thinking
Which of the following is one of the characteristics of Weber’s ideal bureaucracy? (2)
(A) Impersonality
Which principle states that a person should only receive orders from one boss in an organization? (2)
(C) Unity of command
One of the conclusions from the Hawthorne studies was that _________. (2)
(A) groups can sometimes restrict the productivity of their members
If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things? (2)
(D) teach managers to better plan, organize, lead, and control
When a worker is a responsible parent, makescar payments, and is active in local organizations, how might Argyris explain her poor workperformance? (2)
(B) She isn’t treated as an adult at work.
_________ management assumes people are complex, with widely varying needs. (2)
(A) Behavioral
Th e big interest today in _________ refers to the management practice of using mathematics and computing power to examine “big data” for insights on business. (2)
(A) continuous improvement
The highest level in Maslow’s hierarchy is _________. (2)
(B) self-actualization
When managers make decisions based on solid facts and information, this is known as _________. (2)
(B) evidence-based management
When managers make decisions based on solid facts and information, this is known as _________. (2)
(D) evidence-based management
A business owner makes a decision to reduce a plant’s workforce by 10% to cut costs and be able to save jobs for the other 90% of employees. This decision could be justified as ethical by using the _________ approach to moral reasoning. (3)
(A)
If a manager fails to enforce a late-to-work policy for all workers—that is, by allowing some favored employees to arrive late without penalties—this would be considered a violation of _________. (3)
(B) distributive justice
According to research on ethics in the workplace, _________ is/are often a major and frequent source of pressures that create ethical dilemmas for people in their jobs. (3)
(C) Requests or demands from bosses
Someone who exposes the ethical misdeeds of others in an organization is usually called a/an _________. (3)
(D) whistleblower
Two employees are talking about ethics in their workplaces. Jay says that ethics training and codes of ethical conduct are worthless; Maura says they are the only ways to ensure ethical behavior by all employees. Who is right, and why? (3)
(C) Neither Jay nor Maura—training and codes can encourage but never guarantee ethical behavior.
Which ethical position has been criticized as a source of “ethical imperialism”? (3)
(B) Absolutism
At what Kohlberg calls the _________ level of moral development, an individual can be expected to act consistent with peers, meet obligations, and follow rules of social conduct. (3)
(D) preconventional
At what Kohlberg calls the _________ level of moral development, an individual can be expected to act consistent with peers, meet obligations, and follow rules of social conduct. (3)
(B) conventional
In respect to the link between bad management and ethical behavior, research shows that _________. (3)
(C) managers who set unrealistic goals can cause unethical
A person’s desires for a comfortable life and family security represent _________ values, whereas his or her desires to be honest and hard working represent _________ values. (3)
(B) terminal; instrumental
A proponent of the classical view of corporate social responsibility would most likely agree with which of these statements? (3)
(C) The primary responsibility of business is to maximize
Th e triple bottom line of organizational performance would include measures of financial, social, and _________ performance.(3)
(d) economic
(C) environmental
An amoral manager _________. (3)
(D) acts unethically but does so unintentionally
In a social responsibility audit of a business firm, positive behaviors meeting which of the following criteria would measure the highest level of commitment to socially responsible practices? (3)
(C) Discretionary—contributing to community
What organizational stakeholder would most likely get top priority attention if a corporate board is having a serious discussion regarding how the firm could fulfill its obligations in respect to sustainable development? (3)
