Chapter 9

  1. Which of the following is a category of grievances and dissatisfaction that arise in the workplace?

    D. All of the above
  2. Supervisors will not recognize where their performance might need modification if they are not honest about which choices below?

    A. Self Evaluations
  3. All of the following, according to the text, are physical elements of the working environment that gave rise to a large portion of employee dissatisfaction except:

    C. Coworkers
  4. What type of work environment factors typically need an outlay of capital to correct?

    D. all of the above
  5. Which element accounts for a large share of dissatisfaction and negative feelings of employees?

    B. poor supervision
  6. Supervisory practices that lead to negative feelings in employees include all of the following, according to the text, except:

    D. Failure to delegate power
  7. Observations indicate that managers in law enforcement agencies tend to __________ regarding the communication of organizational policies and procedures.

    D. communicate well
  8. According to the text, which type of failure gives rise to many negative reactions of workers?

    D. Failures of management
  9. Failures of management include:

    D. All of the above
  10. Dissatisfactions are a prime cause of complaints and grievances of various types and contribute markedly to the lowering of which of the following?

    D. morale
  11. Indifference of supervisors to the squandering of organizational resources and other wasteful practices contribute to:

    A. Inefficient operation
  12. Employees often oppose the _________ in which the organization rules are enforced more than they oppose the rules themselves.

    C. manner
  13. The __________ or supervisors in enforcing all the organizational rules is perceived far more frequently ran any other case as a reason for opposition to the rules.

    A. Inconsistency
  14. Employees react strongly and often challenge management in what forma legal system venue when they feel they have been arbitrarily deprived of some due process right?

    A. court
  15. What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statute, contract, or other existing rule or understanding?

    D. Property interest
  16. The employee has which of the following interests when the employer's action in dismissing him significantly damages his reputation or standing in the community?

    B. Liberty interest
  17. It is imperative that supervisors become familiar with which of the following that might affect an employee's interest in their position?

    D. all of the above
  18. In which US Supreme court case did it state than a tenured public employee is entitled, under due process, to oral and written notice of the charges against him and an opportunity to tell his side of the story before he is terminated?

    C. Cleveland Board of Education v. Laudermill
  19. Generally, courts have rules that an employee cannot be penalized for his acts unless it can be proved that his conduct was related to his performance and: 

    D. All of the above
  20. supervisor must consider legal justification or his actions as well as the morality of what he does if he is to set a professional _______ within his sphere of influence.

    B. Tone
  21. The term used when a problem employee is involved in the recent transfer from one place, one shift, or one assignment to another is:

    B. Wheel treatment
  22. According to the text, when employee discontent is not _________ it may become more grievous to the supervisor and the organization.

    A. Verbalized
  23. Many of the causes for employee dissatisfaction can be prevented by supervisors if they consistently adhere to the basic tenants of:

    B. Leadership
  24. When some factor in an employee's work environment cases him to complain orally or more formally, in writing, it is usually referred to as a:

    C. Grievance
  25. A formalize procedure is required when employees believe the management in an organization has done which of the following?

    C. Breached their contract
  26. Every supervisor should be sensitive to the needs of employees who have realtor imagined grievances.
  27. Studies have revealed that worker;s reactions to management controls have changed greatly in the last half century
  28. Studies have revealed that worker's reactions to the work environment have changed greatly in the last half century
  29. There are no standard methods for handling caused for employee dissatisfaction?
  30. The supervisor must constantly work at improving communication skills in order to minimize problems that may result from poor communication.
  31. Failures of management give rise to many negative reactions in workers.
  32. Officers have few opinions about organizational controls of their moral conduct, personal debt, a d use of alcohol off duty.
  33. The Laudermill procedures would be the safest course to follow in important disciplinary cases.
    • F
    • Lauderhill only required written and oral notice of the charge and a chance to defend himself.
    • Morrissey requires:

    • 1. Written notice of charges
    • 2. Disclosure of evidence
    • 3. Opportunity to be heard and present witnesses
    • 4. Confront witnesses
    • 5. Hearing before neutral party
    • 6. written statement explaining evidence they used and reasons for decision
  34. The Morrissey procedures wold be the safest course to follow in important disciplinary cases.
  35. Most grievances that do not involve a contractual matter can be resolved by the first -line supervisor without referral higher authority.
Card Set
Chapter 9
Chapter 9