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4 things that a service business must get right. (SEFC)
- 1. Service offering
- 2. Employee management
- 3. Funding mechanism
- 4. Customer management
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The rate at which the system generates moneythrough sales.
Throughput
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All the money the system has invested in thingswhich it intends to sell.
Inventory
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All the money the system spends in order to turninventory into throughput.
Operational expense
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What did Jonah say when asked, "What is the goal of your manufacturing organization?"
To make money.
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What did Jonah say when asked, "How do you derive operational rules for your plant?"
Increase throughput while simultaneously reducing both inventory and operating expenses.
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GDP is reported by the... @ the end of each... and revised...
Department of Commerce, quarter, twice.
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4 types of key process-performance metrics in the process analytics sim. (CCLT)
- 1. Cycle time
- 2. Capacity
- 3. Labor utilization
- 4. Throughput time
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3 reports that fall under "Operations." (MPI)
- 1. Manufacturers’ Shipments, Inventories & Orders (M3)
- 2. Purchasing Manager’s Index(PMI)
- 3. Industrial Production Productivity Report
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3 reports that fall under "Marketing." (CCR)
- 1. Consumer Confidence Index
- 2. Consumer Sentiment
- 3. Retail Sales Report
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4 reports that fall under "Finance." (CMEC)
- 1. Consumer Credit Report
- 2. Money Supply Report
- 3. Employee Cost Index
- 4. Consumer Price Index
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In every process, every service, every plant, every project, there will be a... dice.
four-sided
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In the TMOS, when the share of firms reporting an increase exceeds the share reporting a decrease, the index will be...
greater than zero.
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In the TMOS, when the share of firms reporting a decrease exceeds the share reporting an increase, the index will be...
below zero.
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In the TMOS, an index will be... when the number of firms reporting an increase is equal to the number of firms reporting a decrease.
zero
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Which 3 categories does the M3 report cover? (SIO)
- 1. Shipments
- 2. Inventories
- 3. Orders
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The advanced M3 report covers... goods.
durable
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2 improvements in the meals per hour video. (EC)
- 1. Eliminate MUDA (waste)
- 2. Create continuous flow
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Kaizen is japanese for...
continuous improvement.
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