409 ch12

  1. Customer Relationship Management System (CRM)
    System that contains customer-related data organized in a manner to facilitate customer service, sales, and retention
  2. Open-Invoice Method
    Method for maintaining accounts receivable that generates payments for each individual sales transaction
  3. Credit Memo
    Document used to authorize reducing the balance in a customer account
  4. Credit Limit
    Maximum possible account balance for a customer
  5. Financial Electronic Data Interchange (FEDI)
    System that integrates EFT and EDI information
  6. Cycle Biling
    Process of dividing customer accounts master file into subsets and preparing invoices for one subset at a time
  7. Remittance Advice
    Turnaround document returned by customers with payments
  8. Lockbox
    Post office box to which customers send payments
  9. Back Order
    Document used to indicate stock outs exist
  10. Picking Ticket
    Document that authorizes removal of merchandise from inventory
  11. Bill of Lading
    Document used to establish responsibility for shipping goods via third party
  12. Electronic Funds Transfer (EFT)
    Transfering funds through use of online banking software
  13. Electronic Data Interchange (EDI)
    The use of computerized communications and a standard coding scheme to submit business documents electronically in a format that can be automatically processed by the recipient's information system
Card Set
409 ch12