-
sending and receiving of verbal and nonverbal messages betw. 2 or more people.
human communication
-
human communication skills
self presentation skills, relationship skills, interviewing skills, group interaction and leadership skills, presentation or public speaking skills.
-
communication you have with yourself
intrapersonal communication
-
interacting with a person with whom you have some kind of relationship taking place face-to-face as well as through electronic channels or letter writing.
interpersonal communication
-
communication that proceeds by question and answer.
interviewing
-
communication among groups
small group or team communication
-
communication betw. a speaker and an audience.
public communication
-
general term that includes all forms of communication betw. people that take place through some kind of computer.
computer-mediated communication
-
does not take place in real time.
asynchronous
-
occur at the same time and are similar to phone communication except that IM is text-based rather than voice-based.
synchronous
-
communication from one source to many receivers who may be scattered throughout the world.
mass communication
-
human communication myths
- the more you communicate, the better your communication will be.
- when 2 people are in a close relationship, the other person should just know what the other wants and needs.
- interpersonal or group conflict is a reliable sign that the relationship or group is in trouble.
like good communicators, leaders are born, not made.
fear of speaking in public is detrimental and must be eliminated.
-
source/receiver
speaker/listener
-
putting your ideas into a speech [code]
encoding
-
translating speech
decoding
-
speakers and writers
encoders
-
listeners and readers
decoders
-
can be communicated verbally and nonverbally
messages
-
information you provide before sending your primary messages.
feedforward
-
type of feedforward; "small talk" that opens the way for "big talk".
phatic communication
-
when sending a message, you hear yourself
feedback
-
message that refers to another message
metamessage
-
vehicle or medium through which messages pass.
channel
-
anything that interferes with receiving a message.
noise
-
Noises
- physical
- physiological
- psychological
- semantic
-
information being useful or useless to you.
signal-to-noise ratio
-
consequence for communication act.
effect
-
(1) your knowledge and understanding of how communication works.
(2) your ability to use communication effectively.
communication competence
-
state of awareness in which you're conscious of your reasons for thinking or behaving.
mindfulness
-
lacking conscious awareness of what or how you're thinking
mindlessness
-
ability to influence the thoughts and behavior of others.
power
-
the rightness of wrongness of an act is absolute and exists apart from the values or beliefs of any individual or culture.
objective view of ethics
-
absolute statements about rights and wrong are too rigid and that the ethics of a message depends on the culture's values and beliefs as well as on the particular circumstances.
subjective view of ethics
-
speakers adjust to greater communication efficiency.
communication accommodation theory
-
single message can refer to something external to both speaker and listener as well as to the relationship between speaker and listener.
content and relationship dimensions
-
talking more about relationships in general and about the present relationship in particular.
relationship messages
-
others believe you have a right to influence or control others' behaviors.
legitimate power
-
others wish to be like you.
referent power
-
when you control the rewards that others want.
reward power
-
having the ability to administer punishments to or remove rewards from others if they do not do as you wish.
coercive power
-
others see you as having expertise or special knowledge.
expert power
-
others see you as having the ability to communicate logically and persuasively.
information power
-
is the segmenting of the continuous stream of communication into smaller pieces.
punctuation of communication
-
once you say something or click "send" on your e-mail, you cannot uncommunicate the message.
irreversibility
-
a commitment to the beliefs and philosophy of your culture.
ethnic identity
-
tendency to see others and their behaviors through your own cultural filters, often as distortions of your own behaviors.
ethnocentrism
|
|
