Chapter 8

  1. At times, supervisors must assume the role of __________ to their subordinates when information comes to their attention that the subordinates need help or when they seek help directly or indirectly.



    A. Counselor
  2. The American Council for Drug Education has concluded from its study that _________ is without question the most serious drug problem in the country.




    • A.
    • Alcohol dependence
  3. Which of the following are symptoms of problem drinking?



    D. All of the above
  4. When one is repeatedly affected adversely by alcohol, regardless of how slight or grave the effects are, then one is considered:



    B. A problem drinker
  5. Which characteristic may also signal a drinking problem in people?



    A. growing domestics or financial troubles
  6. Problem drinkers beginning to lie about drinking or denying it when it is perfectly obvious to others is a sign of the drinker's"



    B. Loss of control
  7. What self defense mechanism occurs when one denies the existence of any problem, and gives excuses instead of the truth?



    C. Rationalization
  8. What self defense mechanism occurs when one denies using alcohol or claims that they can stop at any time?



    D. Denial
  9. The self defense mechanism which involves the assigning of blame to other people for the problem is known as:



    C. Projection
  10. According to the text, when drinking adversely affects the employee's performance on the job and the employees has been counseled about it, what type of supervisorial action may be necessary?



    A. punitive action
  11. A supervisor is obligated to do what when problem drinking causes the employee's job performance to deteriorate?



    A. Take action
  12. When drinking causes an employee 's work to deteriorate or drop to an unacceptable level, the supervisor is ultimately responsible for:



    C. Corrective action
  13. As with other interviewing situations, when dealing with an employee who has a drinking problem, the supervisor should be familiar with all pertinent facts concerning which elements?



    D. All of there above
  14. The technique used when a supervisor stimulates the individual to discover his/her own problem and decides upon a course of action to correct it is known as:



    D. Employee-centered counseling
  15. According to the text, what is at the core of any successful referral program for those with drinking problems?



    B. Chapters of Alcoholics Anonymous
  16. The important objective of counseling is not only to get the problem drinker to give up drinking, but to come to the realization:



    A. That the can never drink again
  17. Psychological symptoms of a problem include:



    D. all of the above
  18. All of the following are psychological symptoms  of a problem reviewed in the text except:



    D. Haplessness
  19. Physiological symptoms experienced in personal or emotional problems include: 



    D. All of the above
  20. At the close of a counseling session, a subordinate should be able to:



    D. All of the above
  21. What is the term used for an excessive job stress, or that resulting from personal frustration and inadequate coping skills?



    B. Burnout
  22. The second phase of counseling is:



    A. An assessment by the counselor of the problem presented.
  23. Proven stress reducers include:



    D. All of the above
  24. A subordinate usually loses objectivity and sense of perspective when he/she is experiencing which feeling?



    D. Depression
  25. According to the text, officers involved in traumatic incidents sometimes develop rather severe __________ shortly after the incident occurred.



    B. Psychological reactions
  26. Police work, by its nature, is conducive to problem drinking.
    T
  27. The medical problems associated with drinking are the most troubling for the supervisor.
    F
  28. A drinking problem cannot exist without the affected person being aware of it.
    F
  29. When the drinker's tolerance for alcohol increases he/she is developing the pattern of a problem drinker.
    T
  30. An extension of problem drinking is alcoholism, in which the individual drinks compulsively.
    T
  31. A drinker must hit rock bottom before he will realize that help is needed.
    F
  32. It takes an alcoholic to treat an alcoholic, thus the success of Alcoholics Anonymous
    F
  33. Every supervisor at some time will observe a marked behavioral change in a subordinate whose personality has been stable and controlled in the past, and that marked change may be a sign of a problem.
    T
  34. Supervisors are sometimes faced with emotional problems that are extremely complex and beyond their capacity to resolve.
    T
  35. Most suicidal officers communicate their intent sometimes during the week preceding their attempt.
    T
Author
Tamin23
ID
315906
Card Set
Chapter 8
Description
Chapter 8
Updated