P300 Chapter 6

A products fitness for consumption in terms of meeting customers' needs and desires

A measure of how well a product's designed features match up to the requirements of a given customer group

A measure of whether or not a delivered product meets its design specifications

A management approach that establishes an organization-wide focus on quality

An integrated business managment strategy aimed at embedding awareness of quality in all organizational processes

A framework for quantifying the total cost of quality-related efforts and deficiencies

Costs associated with efforts to prevent product defects and associated failure and appraisal costs

costs resulting from inspections used to assess quality levels

Costs associated with quality failures uncovered before products are delivered to customers

costs associated with quality failures uncovered after products reach customers

A process for improving quality that describes the sequence used to solve problems and improve quality continuously over time: also known as Deming Wheel or Deming cycle

A management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes (Walmart example on page 183)

A measure of the variability or dispersion of a population, data set or distribution

• (pg 184)
• an acronym for the five stages at the heart of the Six Segma process: define, measure, analyze, improve, and control

A design approach that balances customer requirements with the constraints and capabilities of the supporting manufacturing and service process

a set of internationally accepted standards for business quality management