Chapter 7

  1. 7. The approach of __________ toward supervision is an important science that grew from other sciences in managing people.

    C. Human relations
  2. 7. The rise of worker dominance and _________ has made it necessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce.

    B. Merit Systems
  3. Human relations training has stressed: 

    D. All of the above
  4. Which of the following traits must an ideal supervisor possess?

    D. All of the above
  5. According to the text, examples of drives are all of the following except: 

    D. Drive for status
  6. All persons have: 

    D. All of the above
  7. According to the text, the fundamental satisfactions that the individual strives to fulfill include all of th following except:

    D. A sense of personal accomplishment
  8. John Adair lists a basic psychological need as including:

    D. All of the above
  9. What term is used to describe the psychological feeling of inadequacy?

    C. Inferiority complex
  10. Sigmund Freud discovered that if he allowed his patients to talk about their psychological ailments - bringing them to consciousness and giving them expression - that the patient's fears, problems, and complexes were oftn allevated. This process is known as?
  11. When an employees psychological problems interfere with _________ , the supervisor must initiate action.

    C. Perfrmance
  12. Supervisors must develop what kind of approach in dealing with the emotional problems of thir subordinates that are encountered day to day?

    A. Clinical
  13. When a route to a goal is obstructed, the usual reaction is to?
    • go around barrier
    • remove barrier
    • attack barrier
  14. What kind of behavior is needed n meeting obstruction since it requires some wdjustment to circumstances?

    A. Problem solving behavior
  15. Which of the following external barriers may cause frustrationin a subordinate in reaching his goals?

    D. All of the above
  16. Conflicts in motives within the individual may constitute which type of barrier to personal adjustment?

    C. Internal
  17. Which of the following may appear when job motives encounter barriers?

    C. Frustrations

    frustrations are the initial reaction which causes performance issues and irritsbility
  18. The threshold lvel by which frustrations hsve different effects upon behavior is called:

    C. Frustration tolerance
  19. Since human beings cannot remain static fr long, they tend to meet frustrations with: 

    A. Aggression
  20. Which of the following s an example of a dirct verbal attack?

    D. All of the above
  21. ___________ may occur in the form of loafing, work slowdowns, sabotage, and absenteeism

    B. Noncooperation
  22. Which of the following is involved in the first function of aggression?

    B. Extraction of satisfaction from the outside world in the dribe toward a gosl that is blocked.
  23. When emotional conflicts with their resultant frustrations are frequent or continuous and attack reactions which are not available to the individual, then the individual may adopt an attitude of:

    D. Resignation
  24. The term that refers to assigning blame to some external object rather than to himself is known as:

    A. Projection
  25. what is it called when an individual keeps repeating a response even if it is not effective?

    A. Fixation
  26. The contemporary attitude toward human nature and human enfineering is no longer a promnent issue in the concept of management.
  27. development of confidence is a basic human drive
  28. a sense of self-esteem is a basic psychological need.
  29. Training might help to improve an individuals proficiency and confidence.
  30. An assignment to a position where an individual can achieve added success has no impact on developing that ndividuals self esteem?
  31. If left unresolved, emotional ills often result in various psychological conditions.
  32. The supervisor who ignores or is unaware of the employees drive to attain a certain goal is often the very cause of frustration
  33. Situational barriers may consist of an incompatible partner or supervisor that one is assigned to work with on the job.
    • F
    • this is a human barrier
    • (physical, human, situational)
  34. Human barriers may consist of a naggng spouse
  35. The most obvious means of prventing frustrations arising out of the work environment is the discovery and removal of underlying causes.
  36. what are the basic human drives?
    • The wish for security
    • Drive for response (love, frindship)
    • wish for recognition derived from status, prestige, etc
    • Drive for new experiences
  37. What are basic human satisfactions?
    • 1. Affection, acceptance, security
    • 2. Sense of personal adequacy
    • 3. Recognition as a personality
    • 4. Opportunity for accomplishments
    • 5. Opportunity for independence
    • 6. Opportunity to obtain new experience
    • 7. Opportunity to possess something or someone
  38. What are the basic human needs?
    • 1. Feeling of security
    • 2. Sense of adequacy
    • 3. Sense of self-esteem
    • 4. Sense of social approval
Card Set
Chapter 7
Chapter 7