Week 1 Lec 2
Hearing what the client has to say.
Takes a lot of practice.
Nonverberal cues of the nurse are especially important in conveying a listening attitude.
What is physical attending
What is SOLER
S- face the person squarely
O- adopt an open posture
L- lean toward the other person
E- keep good eye contact
R- try to be relaxed
What is psychological attending
Thinking about what the client is saying as well as feeling he is trying to convey.
Try not to let you mind wonder.
Allows the client and nurse time to think.
It gives the nurse an opurtunity to observe the client closely.
It invite a response from the client.
A factual report of something in our physical world coneveyed through one or more of our senses.
Disadvantages of observations
It takes time.
It can take place only in the present.
We see what we want to see.
It is not possible to obsevere every action.
Open ended or indirect questions are
Encourage description and elaboration
Closed or direct questsions
Useful when specific information is needed
contain a suggestion, the answer is implied
Seekin to make clear that which is vague or not meaningful.
Restatement or paraphrasing
Putting into your own words what you think the client is saying.
Reflection of content
Repeating the client words as he says them.
Refleton of feeling
Idenify and reflect back the feeling that the client seemed to express.
A brief review of of the content and feelings discussed during and interaction.
Allows client to choose topic of discussion.
Offering a general lead
Encourage the client to continue.
Tell me more.
Things to avoid in communication
Avoid unnecessarily change of subject.
Avoid false reassurance.
Avoid making judgmental comments.
Week 1 Lec 2