Week 1 Lec 2

• Hearing what the client has to say.
• Takes a lot of practice.
• Nonverberal cues of the nurse are especially important in conveying a listening attitude.
• Not natural.

SOLER

• S- face the person squarely
• O- adopt an open posture
• L- lean toward the other person
• E- keep good eye contact
• R- try to be relaxed

• Thinking about what the client is saying as well as feeling he is trying to convey.
• Try not to let you mind wonder.

• Allows the client and nurse time to think.
• It gives the nurse an opurtunity to observe the client closely.
• It invite a response from the client.

A factual report of something in our physical world coneveyed through one or more of our senses.

• It takes time.
• It can take place only in the present.
• We see what we want to see.
• It is not possible to obsevere every action.

Encourage description and elaboration

Useful when specific information is needed

contain a suggestion, the answer is implied

Seekin to make clear that which is vague or not meaningful.

• Putting into your own words what you think the client is saying.
• Permits validation.

• Echoing.
• Repeating the client words as he says them.
• Use sparingly.

Idenify and reflect back the feeling that the client seemed to express.

A brief review of of the content and feelings discussed during and interaction.

Allows client to choose topic of discussion.

• Encourage the client to continue.
• Go on.
• Tell me more.

• Avoid unnecessarily change of subject.
• Avoid false reassurance.
• Avoid making judgmental comments.