Chapter 3

  1. 3. The art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective is defined as:

    C. Leadership
  2. 3. Sound leadership techniques require the supervisor to:

    D. All of the above
  3. 3. The granting of which type of authority does not ipso facto make a person a leader?

    D. Formal authority
  4. 3. A supervisor who leads democratically does so by:

    B. Seeking ideas and suggestions from subordinates
  5. 3. Command presence denotes:

    D. All of the above
  6. 3. In its broadest sense, what would be the best mark of good leadership?

    B. Positive incentives
  7. 3. Employees are stimulated to produce best when they are provided with ________ to satisfy individual needs.

    D. Positive incentives
  8. 3. Which of the below is vastly overrated as a positive motivational influence because it becomes weaker and weaker as physical human needs are progressively satisfied?

    D. Money
  9. 3. Examples of negative motivators include all of the following except:

    A. Authority
  10. 3. An honest _______ is difficult because one often interprets what he does in accord with his own motives and not in accord with others' interpretations of wha was done.

    A. Self-appraisal
  11. 3. Ideally, every leader should possess all of the following trains except:

    B. Exhillaration
  12. 3. Ideally, which of the following traits should every leader possess?

    D. All of the above
  13. 3. The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good:

    A. Human relations
  14. 3. Which is an indicator that a supervisor lacks the self-control that is desirable in a leader?

    D. All of the above
  15. 3. One of the most frequent complaints of workers is that criticism comes readily but ________ comes seldom.

    C. Praise
  16. 3. What type of employee will do just the amount and quality of work that will not give the organization a cause of action against him and is often the cause of considerable concern to the supervisor?

    C. Marginal
  17. 3. The complex process of communicating ideas in such a manner that the recipient interprets what he heard in the way the communicator intends is known as:

    D. Giving orders
  18. 3. What type of directive is useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential?

    C. Suggestive
  19. 3. The type of order that is usually satisfactory for simple tasks, especially if they have been performed before, and in emergency situations is called.

    A. Verbal
  20. 3. What type of order should be used in situations where complex operations or numbers persons are affected to assure that all receive the same message?

    A. Written
  21. 3. According to the text, what should not be based on snap judgements?

    A. Decisions
  22. 3. The author refers to the most common failing of inexperienced supervisors as:

    A. Oversupervision
  23. Supervisors will have a valuable tool at their disposal if they set the right example with their own:

    D. All of  the above
  24. 3. Which of the following should recognize that women are legating and morally entitled to the same opportunities and considerations in the position for which they were employed as are men?

    D. All of the above
  25. 3. According to the text, all of the following are common acts that are alleged as a basis for charges of harassment except:

    B. Dating
  26. 3. Leadership embodies a set of basic principles, the application which facilitates human endeavor.
  27. 3. Supervisors never resist adopting more refined supervisory practices because of the military connotation supervision implies in the quasi-military law enforcement.
  28. 3. There are hard-and-fast rules for supervising in every work situation.
  29. 3. Negative motivators include fear and coercion
  30. 3. According to the text, a leader should possess the trait of aggressively.
  31. 3. The human relations aspect of supervision and leadership has developed to an inordinate degree during the last several decades.
  32. 3. The average supervisor always faces up to his or her responsibility of giving forthright criticism when it is due.
  33. 3. Ideally, order giving involves the complex process of communicating ideas in such a manner that the recipients interpret what they hear in the way the communication intended.
  34. 3. Leadership does not fail because it is not provided when it is most needed but rather because the techniques are flawed.
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Chapter 3
Chapter 3