Communications Knowledge Area

  1. Acknowledge
    when a receiver signals their receipt of the message.
  2. Agile Methodologies
    method using the SCRUM process, which is a framework for developing new products.
  3. Announcements
    is typically used to syndicate the achievement of a key milestone or the start or completion of a project. Can be formal or informal and can be both internal and external in nature.
  4. assessment information
    includes stakeholder requirements, expectations, influence, and degree of influence. This information is gained using analytical techniques, and is added to the stakeholder register
  5. brainstorming
    is an information-gathering technique that is a tool and technique of the Identify Risks process. It involves assembling in one place subject matter experts, team members, risk management team members, and anyone else who might benefit from the process and querying them on possible risk events
  6. Change Control Board
    is a team of stakeholders established by the organization and given the authority via the configuration management system to review all change requests and approve them, delay them, or deny them.
  7. Change Requests Form
    is a project artifact that identifies the change and incorporates all relevant information, including costs, impacts of the change and potential risks. The completed form is reviewed by a change control board. The board can either accept the change or reject it.
  8. Communication Breakdown
    Misinterpreting requirements or project delivery against mixed expectations, usually caused by ineffective listening, noise or a defect or disruption within the communication channel.
  9. Communication Requirements Analysis
    determines the needs relevant to communications and the project stakeholders.
  10. communications management plan
    outlines the communication expectations and needs and describes how they will be addressed throughout the entirety of the project. It is an output of the Plan Communication Management process
  11. Communications Management Processes
    deliver the right level of information, to the right groups or individuals, at the right times with the project?s lifecycle.
  12. Communiques
    these are typically brief internal statements that can be dispatched periodically to provide updates to project activities or to drive individuals and groups to areas where they can obtain additional information.
  13. Control Communications Process
    is the process of monitoring and controlling communication activities throughout the project life cycle.
  14. Control Stakeholder Engagement
    is the process that monitors and maintains stakeholder interactions. Furthermore, it is a process in the Project Stakeholder Management knowledge area.
  15. Decode
    translates the words or message sent back into thoughts and ideas.
  16. Encode
    translates thoughts and ideas into a language that the sender trusts to be understood by both the sender and receiver.
  17. Enterprise Environmental Factors
    are internal or external factors based on an organization?s culture that can impact, negatively or positively, project management options, such as industry or regulatory standards, organizational culture or structure and global trends or known practices.
  18. Executing Process Group
    encompasses processes that develop and complete the work defined in the project management plan.
  19. Executive Updates
    planned and scheduled communication events that occur on a recurring basis, typically monthly and at monthly intervals such as quarterly and annually.
  20. external stakeholders
    is a type of stakeholder that is outside of the organization or group sponsoring the project
  21. Fact Finding
    investigations pertaining to build vs. buy decisions where the facts help determine the optimal approach for a project-based solution.
  22. Feedback
    a response that the message is received, acknowledged, decoded, understood and a response turns the receiver into a sender.
  23. Formal Communications Processes
    include reports, meeting minutes, executive updates and client briefings.
  24. Historical Information
    is knowledge base information such as lessons learned, project records and all related documentation and appendices
  25. Influence-Impact Grid
    groups stakeholders by their degree of involvement or influence in a project and their ability to impact changes to the project?s execution or impact.
  26. Informal Communications Processes
    encompass e-mail and ad-hoc discussions to ensure all parties of interest stay synchronized.
  27. Interactive Communications
    When multiple parties engage in the multidirectional exchange of information, such as a conference call, instant messaging or video conferencing.
  28. Internal Stakeholders
    are members of the project team, individuals or groups within a firm that have a vested interest in the project delivered, such as project sponsors or a senior manager.
  29. Key Performance Indicators (KPI)
    are metrics of work leading to a goal or objective.
  30. key stakeholders
    are individuals or a group whose decisions and actions will directly impact the project.
  31. Knowledge Transfer
    is communicating through training or mentoring.
  32. Manage Communications Process
    creates, collects, stores and distributes project details as per the directives of the communications management plan.
  33. Manage Stakeholder Engagement
    is a process in the Project Stakeholder Management knowledge area that concentrates on the used to interact with stakeholders.
  34. Meeting Minutes
    refers to an internal communications tool used to share and collaborate within the project team and executive management.
  35. Newsletters
    are formatted forms of communications that are typically used for projects that have extended durations.
  36. Noise
    interference created by technology used to communicate or a general misunderstanding of the intended message; or individuals that speak different languages.
  37. organizational process assets
    are an accumulation of tools, processes, and techniques that are retained by the business in order to standardize processes and practices
  38. Power-Influence Grid
    is where the power component remains unchanged and interest is replaced with influence or involvement in a project.
  39. Power-Interest Grid
    can help with categorizing stakeholders. It can be made up of sections that represent: power and interest, which groups stakeholders based on authority and degree of concern for a project; power and influence, which groups stakeholders based on their level of authority; and active involvement and influence/impact, which groups stakeholders by their active involvement and their ability to effect change.
  40. Press Releases
    are external in nature and intended to communicate positive information pertaining to the project and the firm developing it.
  41. Project Artifacts
    are previous project documents that were archived for future reference. Documents include contracts, invoices, bills, project plans, meeting minutes, lessons learned, peer reviews and all organizational process assets pertaining to the project.
  42. Project Charter
    describes a project in the initial approach toward the project's product. Helps illustrate what needs to be accomplished and provides a preliminary approach on how the project will proceed
  43. Project Communication Management Plan
    is a subsidiary plan of the Project Management Plan that explains how communications will be structured, executed, monitored and controlled. Details within the communications management plan include the types of information in scope for communications; the format, language, frequency, content and details are all examples of details.
  44. Project Management Body of Knowledge? (PMBOK?)
    is the sum of knowledge within the profession of project management. Includes proven traditional practices that are widely applied and innovative practices that are emerging in the profession. Includes both published and unpublished materials.
  45. Project Stakeholder Management
    is the knowledge area including the inputs, tools and techniques, and outputs involved in identifying stakeholders, planning stakeholder management, and managing and controlling stakeholder engagement.
  46. Pull Communication
    is extracted single source data that is pulled-down from a common repository and contains project details.
  47. Push Communication
    is a summary of a project meeting that is transcribed into a document, attached to an email and pushed out to a distribution list, which is comprised of the project team and stakeholders.
  48. RAG Status
    stands for red, amber, and green; based on the ?traffic light? colors that correlate to a particular status of a project, i.e., projects with no issues that are meeting all constraints are typically identified with a green status.
  49. Recapping
    is summarizing pertinent details contributes to delivering the proper message to the right people at the right time.
  50. salience model
    is a type of stakeholder analysis that groups stakeholders by their ability to impose will, requirement for immediate attention, and the degree of appropriateness for their involvement in the project
  51. Sender-receiver Models
    models that incorporate feedback loops, which generate interaction and participation opportunities.
  52. stakeholder analysis
    is a technique used in the Identify Stakeholder process that is used to gather and analyze information to determine who interests should be taken into account
  53. Stakeholder Engagement Outputs
    activities permitting the project manager and team the ability to control and / or manage the impacts stakeholders may introduce.
  54. stakeholder management plan
    is a document entailing the details and plans on how to effectively manage stakeholder engagement
  55. stakeholder register
    is a communication tool that a project manager can customize. Helps provide the answers up front in regard to engaging and coordinating efforts amongst stakeholders
  56. stakeholders
    are identified individuals who have influence and impact in a project?s outcome. They can either be internal or external to an organization
  57. Value Assessment
    determines what data is worth resource allocations of time and money.
  58. Waterfall Processes
    is a sequential design process, often used in software development processes, in which progress is seen as flowing steadily downwards (like a waterfall) through the phases of Conception, Initiation, Analysis, Design, Construction, Testing, Production/Implementation, and Maintenance.
Card Set
Communications Knowledge Area
LearnSmart PMP Course glossary items Communications Knowledge Area