ch 9 ce

1) ________ is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform.
A) Enterprise resource planning
B) Warehouse management system
C) Customer relationship management
D) Supply chain management

2) The primary purpose of an enterprise resource planning (ERP) system is integration.TRUE or FALSE
True False

6) Customer relationship management (CRM), as an application that must be included in a true enterprise resource planning (ERP) product, includes ________.
A) capacity planning
B) HR management
C) sales prospecting
D) cash management

7) ________ activities include payroll, time and attendance, and benefits administration that must be integrated into applications in order to form a true enterprise resource planning (ERP) product.
A) Supply chain
B) Accounting
C) Human resource
D) Manufacturing

9) Which of the following statements is true of enterprise resource planning (ERP) application programs?
A) During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs are economical both initially and for long-term maintenance.
D) In order to meet varying customer requirements, development teams must often change the program code of ERP application programs.

10) Which of the following statements is true of an enterprise resource planning (ERP) database?
A) An ERP solution contains the company's operational data.
B) An ERP solution includes initial configuration data.
C) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.
D) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.

12) What is a stored procedure?
A) It is an area of memory that is used for dynamic memory allocation.
B) It is a computer program stored in a database that is used to enforce business rules.
C) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
D) It is a software program that houses and serves business logic for use by multiple applications.

13) As an element of an enterprise resource planning (ERP) solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities.TRUE or FALSE
True False

17) An example of a stored procedure would be never to sell certain items at a discount.TRUE or FALSE
True False

18) Process blueprints are the inherent processes in an enterprise resource planning (ERP) solution that implement standard business processes.TRUE or FALSE
True False

19) Enterprise resource planning (ERP) training includes topics such as obtaining top-level management support.TRUE or FALSE
True False

23) For implementing enterprise resource planning (ERP) systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.TRUE or FALSE
True False

29) Which of the following statements is true of the impact of enterprise resource planning (ERP) on the IT staff of small organizations?
A) IT specialists in small organizations are dedicated to managing only the ERP system.
B) The chief information officer obtains the backing of the entire executive group for ERP implementation.
C) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.
D) The IT staff in small organizations is isolated from senior management.

30) Which of the following statements is true of the effect of enterprise resource planning (ERP) on the IT staff of midsized organizations?
A) Midsized organizations employ only one or two IT specialists.
B) IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
C) In midsized organizations, the IT staff is often isolated from senior management.
D) ERP implementation in midsized companies will be part of a strategic process and, once begun, will have the full backing of the entire executive group.

33) Small organizations tend to employ only one or two IT specialists who not only manage the enterprise resource planning (ERP) system, but the entire IS department as well.TRUE or FALSE
True False

34) In midsized organizations, the first step in moving toward enterprise resource planning (ERP) is to obtain deep senior-level management commitment to the project.TRUE or FALSE
True False

45) SAP's enterprise resource planning (ERP) products are relatively economical compared to other companies' products.TRUE or FALSE
True False