Management chapter 13

  1. What is a group
    • A collection of people performing as individuals
    • -two or more freely interacting individuals who share norms, goals, and have a common identity
  2. What is a team?
    • A collection of people with common commitment
    • -Small group of people with complementary skills who are committed to a common purposed, performance and approach for which they hold themselves mutually accountable
  3. Formal groups
    • Created to accomplish specific goals
    • -a group assigned by organizations or its managers to accomplish specific goals
  4. Informal groups
    • Created for friendship
    • A group formed by people whose overriding purpose is getting together for friendship or common interest
  5. Continuous improvement team
    volunteers of workers and supervisors who meet intermittently to discuss workplace and quality-related problems; formally called quality circles
  6. Cross functional team
    Members composed of people from different departments, such as sales and production pursuing a common objective
  7. Problem-solving team
    Knowledgeable workers who meet as a temporary team to solve specific problem and then disband
  8. Self-managemed team
    workers are trained to do all or most of the jobs in work unit, have no direct supervisor , and do their own day-to-day supervision
  9. Top-management team
    Members consist of CEO, president, and top department heads and work to help the organization achieve its mission and goals
  10. Virtual team
    Members interact by computer net work to collaborate on projects
  11. Work team
    members engage in collective work requiring coordinated effort; purpose of team is advice, production, project, or action
  12. Stages of group & team development
    • Forming - getting oriented & acquainted
    • Storming - individual personalities & roles emerge
    • Norming - conflicts resolved, relationship developing, unity emerges
    • Performing - solving problems & completing the assigned task
    • Adjourning - preparing for disbandment
  13. Pros and Cons of small teams
    • Pros: Better interaction and moral
    • Cons: fewer resources, less innovation, unfair work distribution
  14. pro and cons of big teams
    • Pros: More resources, division of labor
    • Cons: Less interaction and moral and social loafing
  15. Task roles
    behavior that concentrates of getting the team's task done
  16. Maintenance role
    Behavior that fosters constructive relationships among team members
  17. Group think
    a cohesive group's blind unwillingness to consider alternatives
  18. Dysfunctional conflict
    • bad for organizations
    • Conflict that hinders the organization's performance or threatens its interests
  19. Functional conflict
    • Good for organizations
    • Benefits the main purpose of the organization and serves it interests
  20. Intergroup conflicts
    • Inconsistent goals or reward systems - when people pursue different objectives
    • ambiguous jurisdictions - when boundaries are unclear
    • Status differences - when there are inconsistencies in power and influence
  21. devil's advocacy
    • role-playing criticism to test whether a proposal is workable
    • -the process of assigning someone to play the role of critic
Card Set
Management chapter 13