Windows Server 2008 Ch4

  1. What is does ITIL stand for and what is it?
    Information Technology Infrastructure Library

    A set of concepts and practices for managing Information Technology (IT) systems, IT Service Management (ITSM), IT development, and IT operations.  ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks, and procedures that any IT organization can tailor to its needs.
  2. What steps would you use to troubleshoot a problem?
    • 1.  Discover the problem
    • 2.  Evaluate system configuration
    • 3.  List or track possible solutions and try to isolate the problem by removing or disabling hardware or software components
    • 4.  Execute a plan
    • 5.  Check results
    • 6.  Take a proactive approach
  3. How do you see the errors and warnings in the Windows logs?
    Use Event Viewer
  4. What are the sections of the boot.ini file?
    • 1.  [boot loader]
    • 2.  [operating system]
  5. When a system is slow, what would you do to see why it is slow?
    • - Task Manager
    • - Performance Monitor
    • - Resource Monitor
  6. How do you get to System Information and what does it show?
    • msinfo32.exe
    • - System Summary
    • - Hardware Resources
    • - Components
    • - Software Environment
  7. What happens during POST?
    • 1.  The computer does a quick power check to make sure it has enough power to supply the system.
    • 2.  When the processor receives a power good signal, the processor initializes and tests essential PC components as specified in the System ROM BIOS.
    • 3.  If a problem is found, the computer identifies the problem with a series of beeps based on the system ROM BIOS.
    • 4.  The processor then initializes the video card and starts sending information to the monitor.  Next, the system initializes additional components.  If a problem is discovered, it displays a message to indicate the problem.
    • 5.  The system will search for a boot device (such as a hard drive, optical disk, etc) from which to boot.
    • 6.  The system will read the master boot record on a boot device to determine operating system boot files.
  8. What is the master boot record?
    • It is the first 512 bytes of a partition and is a small program that is executed when a
    • computer boots up.
  9. What does %SystemRoot% point to?
  10. What is BCDEdit?
    It is used to modify the Windows code which runs in the pre- operating system environment by adding, deleting, editing, and appending entries in the BCD store database.
  11. How do you get to the System Configuration Tool?
  12. What is virtual memory?
    Virtual memory combines your computer's RAM with temporary space on your hard disk.  When RAM runs low, virtual memory moves data from RAM to a space called a paging file.  When there is ample RAM, you do not need as much virtual memory.
  13. The _____ is the first 512-byte boot sector of a partitioned data storage device such as a hard disk.
    Master boot record
  14. The _____ is a simple text file that defines which operating system to load on Windows XP and Windows Server 2003 systems.
  15. The _____ starts Windows with a minimal set of drivers and services.
    Safe Mode
  16. The _____ tool can be used to easily disable individual startup programs.
    System Configuration
  17. In Windows, virtual memory uses a _____ file.
  18. _____ is the combining of network cards to provide fault tolerance.
  19. A _____ is a group of computers that work together as one virtual computer to provide fault tolerance or increased performance.
  20. The most common failover cluster is the _____ cluster in which only one server is active at a time.
  21. In a cluster, an individual computers is known as a _____.
  22. A _____ is an electrical device to provide temporary power during power outages.
    Uninterruptible Power Supply (UPS)
  23. What publications include a set of concepts and practices for managing IT services, development, and operations?

    A.  ITIL core books
  24. What tool is used to view the hardware and software loaded on a Windows server?

    C.  System Information
  25. Where woul you fine NTLDR or BOOTMGR on a hard drive?

    C.  WINNT folder
  26. What determines which operating system should be loaded when running Windows Vista, Windows 7, or Windows Server 2008?

    B.  boot.ini
  27. You loaded a program and rebooted Windows.  Unfortunately, Windows no longer boots.  What should you try first?

    B.  Load last known good configuration.
  28. What program gives you a quick look at system performance and the processes that are running?

    B.  Performance Monitor
  29. _____ is multiple computers configured as one virtual server to share the workload.

    A.  SAN cluster
  30. _____ is making copies of data so that these additional copies may be used to restore the original after a data-loss event.

    B.  Backup
  31. Which type of backup backs up all designated files and turns off the archive attribute?

    D.  Full
  32. Which type of backup takes the longest to restore?

    C.  Copy
  33. What is a set of concepts and practices for managing information technology (IT) systems, IT services, IT development, and IT operations?

    A) ITIL
  34. In server management, which approach tries to prevent problems before they occur?

    A) proactive
  35. Which step in the troubleshooting methodology would you use to identify and document all symptoms of a problem?

    A) discover the problem
  36. Which step do you need to check if any changes have been made to your system?

    C) evaluate system configuration
  37. What program is used to get a quick view of what hardware and software is loaded on a computer?

    A) msinfo32.exe
  38. What program do you use to view the Windows logs?

    D) Event Viewer
  39. What part of the boot-up process initializes hardware and finds an operating system to load?

    A) MBR boot
  40. In Windows Server, what main part of Windows is responsible for various system services and process and memory management?

  41. What is the first Windows file loaded during boot-up?

    D) NTLDR
  42. Which part of the disk contains NTLDR or BOOTMGR?

    D) MBR
  43. Which file displays a boot menu displaying which operating system to boot on a server running Windows XP or Windows Server 2003?

    B) boot.ini
  44. What stores the boot-time configuration data for Windows 7 and Windows Server 2008?

    C) boot.ini
  45. What boot option starts Windows with a minimal set of drivers and services?

    B) Safe mode
  46. What mode starts Windows with the last registry and driver configuration that worked successfully?

    B) Debugging Mode
  47. What tool do you use to help isolate a program that is giving you problems during boot-up?

    A) msconfig
  48. What program allows you to view processor and memory utilization quickly?

    D) Performance Monitor
  49. What should be the maximum consistent processor utilization?

    C) 60%
  50. To protect against power fluctuations, every server should be protected by _______.

    D) UPS
  51. The best method to data recovery is __________.

    A) backup
  52. Which type of backup backs up only new and recently changed files since the last backup?

    B) incremental backup
  53. What program is used to fix a system that no longer boots running Windows Server 2003 R2?

    D) Recovery console
  54. In Windows Server 2008, what would you use instead of Recovery console?

    D) Windows Fix tool
  55. __________ is the overall effectiveness of how data moves through the system.
  56. ______________ allows users to retrieve previous versions of files and folders on their own.
    Shadow Copies
  57. 25. What are the steps to implement a new server, service, or application for your organization?
    • - Collecting requirements
    • - Designing and planning
    • - Implementing
    • - Managing and monitoring
  58. Why use a troubleshooting methodology?
    To efficiently resolve the problem.
  59. What six steps in Microsoft’s Troubleshooting Methodology are used by Product Support?
    • 1.  Discover the problem
    • 2.  Evaluate system configuration
    • 3.  List or track possible solutions and try to isolate the problem by removing or disabling hardware or software components
    • 4.  Execute a plan
    • 5.  Check results
    • 6.  Take a proactive approach
  60. What program gives you a detailed look at a system’s performance?
    Resource Monitor
Card Set
Windows Server 2008 Ch4
Windows Server 2008 Ch4