MGMT Test 1 (Ch. 1)

  1. _______ are what keep companies growing, changing, and thriving.
  2. Peter Drucker, often credited with creating the modern study of mgmt, summed up the job of the manager by specifying 5 tasks:
    • setting goals
    • organizing activities
    • motivating and communicating
    • measuring performance
    • developing people
  3. _______ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
  4. a/an ________ is a social entity that is goal directed and deliberately structured.
  5. Organizational _________ is the degree to which the org. achieves a stated goal, or succeeds  in accomplishing what it tries to do.
  6. Organizational _______ refers to the amount of resources used to achieve an organizational goal.
  7. _______ is the attainment of organizational goals by using resources in an efficient and effective manner.
  8. The 2 major reasons that managers fail are poor _______ and poor _______ skills.
    • communication
    • interpersonal
  9. A/an _______ is a set of expectations for a manager's behavior.
  10. A manager's roles are divided into 3 categories:
    • Informational (managing by information)
    • Interpersonal (managing through people)
    • Decisional (managing through action)
  11. Today's effective manager is probably a/an ______ who helps people do and be their best, rather than being a/an _______ that uses more organizational hierarchies.
    • enabler
    • controller
  12. The early study of mgmt as we know it today began with what is now called the ________.
    Classical Perspective
  13. ________ emphasizes scientifically determined jobs and mgmt practices as the way to improve efficiency and labor productivity. It was fronted by Frederick Taylor.
    Scientific Magament
  14. A systematic approach that looked at the org. as a whole is the _________ approach.  It is a subfield within the classical perspective that was fronted by Max Weber.
    Bureaucratic Organizations
  15. The __________ approach focuses on the total organization rather than the productivity of the individual worker. It is a subfield within the classical approach that was fronted by Henri Fayol.
    Administrative Principles
  16. The ________ perspective on mgmt emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.
  17. The ________ movement was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control.
    Human relations
  18. The ________ studies were important in shaping ideas concerning how managers should treat workers.
  19. ________ in research methodology is a phenomenon resulting from researchers having too much active participation in the experiment and, in turn, influencing the participants.
    The Hawthorne Effect
  20. The _________ perspective suggests that jobs should be designed to meet people's higher-level needs by allowing employees to use their full potential.
    Human Resources
  21. The ________ approach uses scientific methods and draws from sociology, psychology, and other social sciences to develop theories about human behavior and interaction in an organizational setting.
    Behavioral Sciences
  22. ________, also referred to as quantitative perspective, uses mathematics, statistical techniques, and computer technology to facilitate management decision making.
    Management Science
  23. 3 subsets of mgmt science are:
    • Operations Research
    • Operations Management
    • Information Technology
  24. _______ is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.
    Systems Thinknig
  25. True or false: 
    An organization is a system.

    A system is a set of interrelated parts that function as a whole to achieve a common purpose.
  26. The concept of _______ says that the whole is greater than the sum of its parts. The org. must be maintained as a whole.
  27. The _______ tells managers that what works in one organizational situation might not work in others.
    Contingency View
  28. _________ focuses on managing the total organization to deliver quality to customers.
    Total Quality Management
  29. 4 siginificant elements of Total Quality Mgmt are:
    • Employee involvement
    • Focus on the customer
    • Benchmarking
    • Continuous improvement
  30. ____________ systems use information technology to keep in close touch with customers, collect and manage large amounts of customer data, and provide superior customer value.
    Customer Relationship Management (CRM)
Card Set
MGMT Test 1 (Ch. 1)
MGMT test 1 -pt. 1 (chapter 1) Innovative Management for a Changing World