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What do you need to use to communicate effectively?
Your third EAR.
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What are the three components that make up the EAR?
- 1. Empathy.
- 2. Assertiveness.
- 3. Respect.
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How do you use Empathy?
Acknowledge the other person's feelings and point of view.
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What does "A" stand for?
"A" = Assertiveness.
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How is Assertiveness used?
Express your feelings openly and directly, but in a tactful way.
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What is non-assertive communicating?
Failing to express your feelings, or expressing them aggressively.
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What does "R" stand for?
"R" = Respect.
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How do you show Respect?
- Having an attitude that conveys:
- caring
- respect,
- or admiration for the other person.
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What indicates a lack of respect?
A hostile, sarcastic, or competitive attitude.
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What is the diagnostic form used to analyze a communication problem?
"Revise Your Communication Style"
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How many questions are needed to do a diagnostic?
Only two.
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What is the first question in the diagnostic?
Step 1: Write down exactly what the other person said.
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What is the second question in the diagnostic?
Step 2: Write down exactly what you said next.
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What is the 3rd step in the diagnostic?
- Step 3: Ask yourself:
- Was your response an example of good or bad communication?
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What is the fourth step in the diagnostic?
- Step 4: Ask yourself:
- Did your response work to make the problem better or worse? Why?
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What is the fifth and final step in the diagnostic?
- Step 5: Revise.
- Revise what you wrote down in Step 2, what you said next to the person. Use the 5 secrets of effective communication. If your response is still ineffective, try again.
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What does "E" stand for?
"E" = Empathy.
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What are the Five Secrets of Effective Communication?
- 1: Disarming Technique (DT)
- 2: Put yourself in the other person's shoes and try to see the world through their eyes.
- TE = thought empathy.
- FE = feeling empathy.
- 3. Inquiry (IN). Ask gentle, probing questions to learn more about what the other person is thinking and feeling.
- Assertiveness:
- 4. I feel statements (IF). Express your own ideas and feelings in a direct, tactful manner. Use "I feel" statements such as, I feel upset, rather than "you" statements, such as "You're wrong." Or "you're making me furious."
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How do you practice the Disarming Technique?
(DT) Find some truth in what the other person is saying, even if it seems totally unreasonable or unfair.
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What is the second secret?
- Put yourself in the other person's shoes and try to see the world through their eyes.
- TE stands for thought empathy. Paraphrase the other persons words.
- FE stands for feeling empathy. Acknowledge how the other person is probably feeling, based on what she or he said.
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