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the science of human behavior is called
 
psychology
the modern definition of psychology is that it is the study of
 
behavior
crying is
 
an external response to an emotion
" emovere," the Latin root of the word "emotion" means
 
to move out or stir up
the common name for a strong irrational fear that is difficult to eliminate is
 
phobia
which of the following forms of behavior illustrates "regression" by an adult
 saying that he did not want the job anyway
 throwing a  temper tantrum
 blaming the other person
 "turning the other cheek"
 
throwing a temper tantrum
usually the best way to meet our problems is to
 
attack them directly
which of the following are objectives of psychology
 to help ppl learn more effectively
 to make better adjustments to life situations
 to understand why ppl do the things they do
 all of these
 
all of these
grief is best relieved by
 
expressing it outwardly by crying
During grief a person may experience
 fear and depression
 anger and resentment
 weakness and resentment
 all of the above
 
all of the above
a realistic attitude toward death
 
can best be developed in early childhood
the study of death is called
 
thanatology
John, age five, began using "baby talk" and bed-wetting after the birth of a baby brother. He was using the defense mechanism of
 
regression
which of the following self concept factors would not affect the ability of the funeral director to effectively communicate with his clientele 
 persuasion
 attitudes
 thoughts
 physical appearance
 
persuasion
in his service to the public, the funeral director must always be conscious of the basic ___ which communicate with community
 
trust
the two most common forms of communication may be referred to as
 
verbal and non-verbal
which of the following is the least likely reaction following a SIDS death
 guilt
 fear
 acceptance
 anger
 
acceptance
anticipatory grief allows
 
the grief work to be shortened
which of the following is NOT one of the normal reactions in Lindemann's symptomatology of normal grief
 no interruptions in patterns of conduct
 sensations of somatic distress
 preoccupations with images of the deceased
 feelings of guilt
 
no interruptions in patterns of conduct
which of the following is NOT a distinct role of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems
 the funeral director is a primary source of information
 the funeral director may suggest alternatives to the bereaved party
 the funeral director is the ceremonial institutional tender of the funeral
 the ultimate decisions of the funeral should be influenced by the funeral director
 
the ultimate decisions of the funeral should be influenced by the funeral director
which of the following would NOT be a desired interview technique during the funeral service arrangement conference
 verbal communication
 feedback
 non-verbal communication
 none of these
 
none of these
which of the following is NOT an advantage of the directive counseling approach
 it encourages dependence by the bereaved
 it takes less time
 it is fairly easy to learn and conduct
 it allows the funeral director to provide necessary information and guidelines
 
it encourages dependence by the bereaved
carl Rogers is most frequently associated with
 
non-directive counseling
which of the following would NOT be an acceptable counseling principle applicable to funeral service
 establish rapport
 encourage conversational flow
 do not assume the bereaved's first statement to be either true or correct
 insist the client gain a new perspective
 
insist the client gain a new perspective
which of the following would argue that counseling is associated with good communication 
 Sigmund Freud
 Carl Rogers
 Elisabeth Kubler-Ross
 Edgar Jackson
 
Carl Rogers
which of the following is a document signed by persons who want to be allowed to die
 the right to euthanasia
 the living will
 the freedom of information consent
 the pre-arrangement
 the living will
 
the living will
that type of self destruction in which a person has little or no group identification and is seen as a loner is referred to as a
 
egoistic suicide
___ in its broadest sense includes the patient and family prior to the time of death, at the time of death of the patient and care of the family during the bereavement period
 
hospice
the third of Kubler-ross' stages of dying is identified as
 
bargaining
a common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is know as
 
grief syndrome
a normal somatic disturbance in grief is
 
weakness
an event producing acute deprivation and loss due to death of one in whom emotional capital has been invested is
 
bereavement
the psychological needs of the bereaved family
 
need emotional support
the purpose of the funeral rite is
 
to face confrontation with death
another common name for SIDS would be
 
crib death
overactivity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are part of what theory
 
delayed grief
to assist in the understanding of the circumstances or situations the individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary is known as
 
facilitating
which of the following is not considered to be a characteristic of SIDS
 age
 victims appear healthy
 usually occurs during sleep
 it is based on heredity
 
it is based on heredity
the act of causing death painlessly so as to end pain and suffering for an individual is called
 
euthanasia
the fourth stage of dying according Kubler-Ross is
 
depression
the state of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable is known as
 
alienation
grieving that occurs prior to the actual loss is called
 
anticipatory grief
a state, condition, or event produced when we lose someone or something of value best describes the term
 
bereavement
which of the following is a need of the bereaved
 confirm reality
 repress emotions
 eliminate security
 deny emotional support
 
confirm reality
which of the following is a purpose of the funeral
 deny that a life has been lived
 repress grief
 establish a socially accepted climate for mourning
 show disrespect for the deceased
 
establish a socially accepted climate for mouning
the final component of Attachment Theory states that
 
the greater the potential for loss, the more intense the reation
which of the following is a "task of mourning" according to worden
 reflect the reality of the loss
 experience the pain of grief and repress the emotion
 adjust to an environment in which the deceased is missing
 to withdraw emotional energy and keep to oneself
 
adjust to an environment in which the deceased is missing
which of the following is a somatic disturbance in grief
 anger
 sadness
 tightness of chest
 confusion
 
tightness of chest
a protective coping mechanism characterized by an inability to perceive external reality is called
 
denial
a conscious postponement of addressing anxieties and concerns defines
 
suppression
the second stage of death and dying according to Kubler-Ross is
 
anger
a formal or symbolic act or observance is called a
 
ceremony
a non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health is called ___ counseling
 
client-centered
grief extending over a long period of time w/o resolution is called
 
complicated grief
anything someone helps someone else with a problem is one definition of
 
counseling
in grief the inability of the individual to adjust to life w/o the presence of the deceased, or a feeling of loss significance in the world is called
 
alienation
a relationship of harmony, conformity, accord or affinity established in any human interaction is called
 
rapport
the assumption of blame directed toward one's self by other is called
 
shame
an unsuccessful attempt made by a person to end his own life is called
 
suicidal gesture
a more or less conscious postponement of addressing anxieties and concerns is called
 
suppression
the type of counseling which takes place when the family is selecting the services and items of merchandise after a death has occurred is called
 
at-need counseling
blame directed toward one's self based on real or unreal conditions is called
 
guilt
which of the following is a style of counseling rather than a type of counseling
 informational
 psychotherapy
 person-centered
 situational
 
person-centered
which of the following examples explain how funeral service facilitates grief
 denies a face to face confrontation with death
 it provides the experience of pain in grief
 it provides an opportunity to repress thoughts and feeling about the deceased
 it denies a face to face confrontation with death
 
it provides the experience of pain in repress
which of the following is NOT an example of a type of after-care follow-up
 phone contact
 literature
 education programs
 discussing an impending death at a pre-need conference
 
discussing an impending death at a pre-need conference
which of the following is Worden's second "task of Mourning"
 
to experience the pain of grief
which of the following is NOT a manifestation of normal grief
 anger
 somatic disturbances
 confusion
 extreme withdrawal
 
extreme withdrawal
which of the following is NOT a determinant of grief
 who the person was
 nature of the attachment
 income of the deceased
 concurrent stresses
 
income of the deceased
a type of complicated grief which is prolonged and is excessive in duration is
 
chronic grief
a type of grief which is suppressed and or postponed is
 
delayed grief
the age at which a child understands death as being both final and inevitable is
 
9 yrs and above
a type of grief reaction when the person experiences symptoms and behavior which causes them difficulty, but they do not see or recognize the fact that these are related to  the loss
 
masked grief
which type of counseling involves sharing a body of special information with a counselee
 
informational
person-centered counseling is also referred to as
 
client-centered counseling
which style of counseling focuses on the counseling taking a live speaking role
 
directive
establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings are factors specifically associated with which style of counseling
 
non directive
all of the following are referred to as characteristics of the helping funeral director except 
 empathy
 respect
 warmth and caring
 judgmental attitude
 
judgmental attitude
according to client-centered counseling, the necessary quality of a counselor being in touch with reality and other's perception of one-self is termed
 
congruence
According to Worden, what are some Tasks of Mourning
 
*Accepting reality of loss and withdraw emotional energy from deceased*Adjust to new environment and invest energy in new relationships
with regard to the American funeral rite, what does the funeral accomplish, at least in part
 
emphasizes the finality of death and memorializes the loved onegives family closure and positive memoriesgives the opportunity to express emotion and receive comfort
what are components of "Uniqueness of Grief"
 
How the bereaved perceives the loss and the bereaved' s ageBereaved' s preparation for loss and the bereaved' s inner strengths and outer resources
in "Tasks of Mourning", what are two of the main components
 
Accept the reality of the lossExperience the pain of grief
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