Mgmt 425 E2 Chapter 2

  1. ______ pertains to all aspects of life and living in a society; collective mental programming of people in a society
  2. visible/surface culture ____%; invisible/deep culture ____%
    • 15%
    • 85%
  3. What are the three characteristics of culture?
    • learned
    • shared
    • transmitted
  4. Successful international business management hinges on the ability to _______________________.
    know, understand, and be able to work effectively under cultural differences
  5. ____ has the most pervasive impact on all aspects of doing business in a foreign market
  6. What is the essence of successful international business management?
    the ability to manage across cultural differences
  7. What two things must you do in order to be successful in international business that goes beyond training?
    • suppress ethnocentricity
    • practice the 3 Rs (recognize, respect, refit)
  8. What are the elements/structure of culture?
    • aesthetics
    • values, attitudes, beliefs
    • manner, customs
    • religion
    • personal communication
    • social structure
    • education
    • material culture
  9. What are the two methods to classify culture?
    • Kluckhohn-Strodtbeck Framework
    • Hofstede Framework
  10. What are the 6 questions that compare a cultures attitudes, values, and social structure that the K-S Method uses?
    • 1. Do people believe that their environment controls them, that they control the environment, or that they are part of nature?
    • 2. Do people focus on past events, on the present, or on the future implications of their actions?
    • 3. Are people easily controlled and not to be trusted, or can they be trusted to act freely and responsibly?
    • 4. Do people desire accomplishments in life, carefree lives, or spiritual and contemplative lives?
    • 5. Do people believe that individuals or groups are responsible for each person's welfare?
    • 6. Do people prefer to conduct most activities in private or public?
  11. What are the five dimensions of Hofstede's Framework and what do they mean?
    • 1. individualism vs collectivism
    • 2. power distance (degree that culture accepts social inequality)
    • 3. uncertainty avoidance (takes risks or avoids them)
    • 4. masculine vs feminine (material vs caring, relaxed lifestyle)
    • 5. long-term oriented (perspective on time)
  12. good taste in arts; what is pleasing, beautiful
  13. ideas, beliefs, and customs to which people are emotionally attached
  14. preconceived tendencies of an individual toward a concept or object (influence behavior)
  15. ways of behaving, speaking, and dressing in culture
  16. habits or ways of behaving in specific circumstances that are passed down through generations
  17. ____ are influenced by religion
    human values
  18. What are the two types of personal communication?
    • verbal
    • nonverbal
  19. spoken/written
    verbal communication
  20. What are the forms of nonverbal communication?
    • facial expressions
    • voice tone
    • physical posture
    • overall appearance (clothing, hair, makeup)
  21. all the technology used in a culture to manufacture goods and provide services
    material culture
  22. departure of highly educated people from one profession, geographic region, or nation to another
    brain drain
  23. The quality of a nation's education system is related to its level of ________.
    economic development
  24. ______ is crucial for passing on traditions, customs, and values
  25. third or "link" language understood by two parties who speak different native languages
    lingua franca
  26. system of social stratification in which personal ability and actions determine social status and mobility
    class system
  27. system of social stratification in which people are born into a social ranking, or caste, with no opportunity for social mobility
    caste system
  28. ease with which individuals can move up or down a culture's "social ladder"
    social mobility
  29. process of ranking people into social layers or classes
    social stratification
  30. a culture's fundamental organization, including its groups and institutions, its system of social positions and their relationships, and the process by which its resources are distributed
    social structure
  31. anything that represents a culture's way of life, including gestures, material objects, traditions, and concepts
    cultural trait
Card Set
Mgmt 425 E2 Chapter 2
Mgmt 425 E2 Ch 2