MGT100 - Topic 4

  1. Affirmative Action
    Commits the organisation to hiring and advancing minority groups and women.
  2. Competitive Advantage
    Allows an organisation to deal with market and environmental forces better than its competitors.
  3. Continuous Improvement
    Involves always searching for new ways to improve operations quality and performance.
  4. Core Values
    Underlying beliefs shared by members of the organisation that influence their behaviour.
  5. Customer Relationship Management
    Strategically tries to build lasting relationships with and to add value to customers.
  6. Diversity
    Describes race, gender, age and other individual differences.
  7. Dynamic Capabilities
    Enable an organisation to quickly reconfigure its resources in the face of environmental economic shocks.

    • - Physical
    • - Organisational
    • - Human
  8. Environmental Uncertainty
    Is a lack of complete information about the environment.
  9. General Environment
    Consists of all the background conditions in the external environment of an organisation. 

    • - Economic
    • - Sociocultural
    • - Political–legal
    • - Technological
    • - Natural environment
  10. ISO Certification
    Indicates conformance with a rigorous set of international quality standards.
  11. Managing Diversity
    Building an inclusive work environment that allows everyone to reach their full potential.
  12. Multicultural Organisation
    Based on pluralism and operates with respect for diversity.

    • - Pluralism
    • - Structural Integration
    • - Informal Network Integration
    • - Absence of Prejudice and Discrimination
    • - Minimum Intergroup Conflict
  13. Pluralism
    Members of both minority cultures and majority cultures are influential in setting key values and policies.
  14. Multiculturism
    Involves pluralism and respect for diversity.
  15. Organisational Culture
    The system of shared beliefs and values that develops within an organisation and guides the behaviour of its members.

    • - Stories
    • - Heroes
    • - Symbols
    • - Rites and Rituals
  16. Quality Circle
    A group of employees who periodically meet to discuss ways of improving work quality.
  17. Specific Environment
    Consists of the actual organisations, groups and people with whom an organisation interacts and conducts business.
  18. Stakeholders
    Individuals, groups and institutions directly affected by an organisation’s performance.

    • - Customers
    • - Suppliers
    • - Competitors
    • - Regulators
  19. Strategic Capabilities
    Are difficult to imitate, of value to customers and better than those possessed by the majority of competitors.
  20. Subcultures
    Are common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics.
  21. Supply Chain Management
    Strategically links all operations dealing with resource supplies.
  22. Symbolic Leader
    Uses symbols to establish and maintain a desired organisational culture.
  23. Total Quality Management (TQM)
    Managing with commitment to continuous improvement, product quality and customer satisfaction.
Card Set
MGT100 - Topic 4
MGT100 - Topic 4 (3)