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What are Standard Operating Procedure Sheets used for and why?
show detailed necessary activities and provide a uniform training method for employee qualifications
- benefits:
- - training document
- - captures key qualifications which are necessary to process standard operating steps
- - identifies special tools, quality, safety aspects
- - leads to collective understanding of processes
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name the seven steps to create a standardized work chart
- 1) record sequence of job
- 2) determine material, tools, equipment/machines to do the job
- 3) diagram work movement
- 4) identify waste
- 5) determine improving actions to achieve desired results (eg takt time)
- 6) create flow, define standard inventory
- 7) document method
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explain the work element combination chart
- first row: manual work
- second row: automatic work
- third row: transportation/walking
- together with Standard Work Chart:
- - shows combination of automatic and manual work
- - allows analysis of man machine relationship
it is not acceptable to make operator wait for machine
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What do standards mean for Associates and Leaders?
- Workers must be:
- - capable of keeping defined standards
- - willing to keep them
- Leaders must:
- - support people to deliver right results
- - train and qualify people
- - be present on shop floor/Gemba
- - implement simple controls (visualisation, KPIs, ANDON, Takt time...)
- - check controls, understand abnormalities and react
- - support problem solving process, improve and standardize again
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explain the "degree of maturity of standards"
- diagram: x: right behaviour, y: maturity
- down left: no standard defined
- -standard defined but not known&trained
- -standard defined, visualized&known but no called for
- - standard defined, known, called for, followed
- up right: standard continuously challenged&improved = KAIZEN, standard work
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what do you have to look at when auditing standardized work?
- - does a standard exist?
- - is the standard up to date?
- - do employees know the standard?
- - is work performed according to the standard?
--> only if all questions are answered with yes, it very likely is standard work
For KAIZEN there must be system to highlight abnormalities and learn form them
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name the five indicators of stability
- variability (product families, exotics are isolated)
- work task repeatability (work not defined/only few if..then rules)
- equipment reliability (line and equipment must be reliable, downtime should be minimal)
- technical process stability (quality issues must be minimal, right process parameters deliver stable result)
- material availability (no interruption, searching)
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what is the objective of 5S?
- long term creation of corporate culture, in which order and cleanliness are matter of courses
- stability of all processes, esp. in areas with many employees and little space av.
- safety and health at work
- toll to prepare flow
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Name the steps of 5S and explain them
- Sort:
- get rid of everything that avoids better process, create space for better arrangement
- Shine:
- cleaning is inspecting!cleaning/inspection plans
- Straighten:
- reduce waste, improve ergonomics, create flow
- Standardize:
- clear and simple instructions
- Sustain:
- Observation, Challenge and continuous improvement of standards (review by audits and checklists)
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Name the japanese words of 5S
- Seiri
- Seiso
- Seiton
- Seiketsu
- Shitsuke
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what are the goals of visual management?
- immediate identification of deviations without further tools
- realize just by walking through an area whether standards are kept and the process is in order
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explain how standards support adherence to correct methods
- standard -> make standard visible -> able to verify adherence to standard -> discover deviation -> report deviation -> correct deviation -> standard
- => clear and understandable
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what are visual controls?
- every kind of signals, displays or sounds, which deliver...
- .. what we need to know
- ... when we need to know it
- ... where we need to know it
- in a form that is CLEARLY UNDERSTOOD
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What is visual management?
improvement process addressing abnormalities highlighted by visual controls
Abnormality -> visualisation ->process improvement
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What are the three major rules of visulisation?
- only visualize, if
- 1) there is a standard
- 2) the standard is controlled
- 3) deviation leads to defined reaction
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In which five categories can visual information system be devided?
- identity and location (keep basic order&flow)
- work documents(ensure standard work practices)
- process state (detect normal from abnormal)
- performance(adequately react to performance gaps on all levels)
- improvement processes (support teams&install a self propelled process)
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what is the goal of performance management? name 3 tools
- support target deployment process, give teams opportunity to monitor and improve their own processes
- - team charts with current vs. target performance, supplemented by other KPI's (quality, cost time)
- - control charts for process stability (in target area with minimal deviation)
- - safety information (nr. of accidents and their causes)
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name four examples for the improvement processes (part of visual information system)
- Problem solving workflow
- Action Plan (PDCA)
- Pareto diagram
- cause and effect diagram (fishbone)
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which three problems arise, when we build to order?
- muda - waste
- mura - unevenness
- muri - overburden
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what are the three edges of the standard work triangle?
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how do you calculate the customer takt?
- total available time (min/day)
- /
- total customer demand (products/day)
- = customer takt (min/product)
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what are the consequences for "build to levelled schedule and ship to order"?
- finished goods inventory held (expensive)
- low WIP inventory
- smoothened capacity utilisation
- high degree of stability
- foundation to process improvement
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Explain the revolving production schedule
a revolving production schedule distributes work evenly among the process steps of the production sequence at all times
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what are the four planning steps you have to run through to reach leveled production?
- 1) stabilisation
- 2) leveling by volume
- 3) leveling by type
- 4) sequencing
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What does the first step to leveled production "stabilisation" include?
- stable processes and plant availability,
- stable suppliers,
- clear understanding of capacity available
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What does the second step to leveled production "leveling by volume" include?
- leveling by volume:
- clear understanding of customer demand, stable
- production volume over planning period, understanding customer takt
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What does the third step to leveled production "leveling by type" include?
- leveling by type:
- understanding changeover,
- adjusting customer takt,
- definition of runners&exotics,
- definition of pitch size,
- building a daily leveled schedule,
- operating at heijunka box
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What does the fourth step to leveled production "sequencing" include?
- sequencing :
- stabilise planning process,
- improve availability of material and
- equipment,
- reduce and stabilise changeover,
- reduce pitch size,
- reduce EPEI
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explain the importance of changeover times for planning perspective
if changeover times are irrelevant --> basis for planning is customer takt
if changeover times are >>0 --> production must index faster than customer takt to fulfill customer demand
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how do you calculate the adjusted customer takt? (adjusted to changeover times)
- planned production time - changeover timeloss /
- customer demand = adjusted customer takt
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what are the definitions for runners and exotics?
- runners: will be produced every day following a constant volume and cyclic schedule
- exotics: will be produced once a week at free time slots
number of runners depends on largest number of possible changeovers per week
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calculate the largest number of changeovers
= changeover time provision (min/week) / changeover time (min/changeover)
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calculate the planned changeovers and name the rule how to fix number for runners and exotics
- nplanning days x nrunners + nexotics
- with nrunners + nexotics = ntypes
- rule: choose split between runners and exotics so that
- 1. planned <= largest no. of changeovers
- 2. planned changeovers --> max
- example:
- 3 runners/day x 5 days + 8 ex = 23
- 4 runners/day x 5 days + 7 ex = 27
- 5 runners/day x 5 days + 6 ex = 31
largest no of changeovers = 28 --> choose 27 combination
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what does "pitch" mean?
- standardised planning increment
- pitch = n x box size x customer takt
- - is multiple of customer takt
- - is the time increment of work released at the pacemaker process
- - equals or is a multiple of standardised material quantity moved between processes
- the higher leveling maturity, the smaller the pitch
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what is heijunka box?
- heijunka box is a tool to level mix and volume of production using kanban within a facility at fixed intervals (also called: leveling box)
- - each horizontal row is for one type of product
- - each vertical column represents identical time intervals for paced withdrawal of kanban
- - slots represent material and information flow timing
- - kanban in the slots each represents one pitch of production for one product type
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why is the pacemaker process streamlined?
- because...
- it synchronizes the whole production process with the customer takt
- it controls processes which are located upstream via pull
- it receives production plan as the only process
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what is the functionality of the pacemaker process?
- 1) customer sends orders to company
- 2) orders are translated in kanban-cards and sorted into heijunka board
- 3) material supplier picks up removal-kanban of every pitch and takes it to pacemaker
- 4) upstream processes are initiated via removal-kanban
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name the three meanings of heijunka
- idealistic: tool to level production by volume and type with ideal of producing every part every day
- stability: leveling for internal benefit of standardised and stabilised value stream with aligned resources (equipment, materials, people, methods)
- improvement: improvement approach to push process to higher degrees of flexibility and responsiveness to changing customer demand
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what does EPEI stand for?
- Every Part Every Interval = No. of types/largest no. of changeovers
- shortest possible time interval to produce a product program whilst achieving required quantity
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explain the approach on heijunka production planning
- understanding customer demand
- understanding customer takt
- understanding changeover
- largest number of changeovers
- definition of runners and exotics
- definition of pitch size
- definition of leveled weekly schedue
- definition of pitch cycles for replenishment
- implementation of daily heijunka schedule
- stabilisation and reduction of EPEI
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Expalin Just in Time
- Definition:
- to produce and transport within the entire value stream
- - what is needed
- - when it is needed
- - where it is needed
- - in the quantity and quality, which is needed
- also know as 5R (right product, quality, time, quantity and place)
goal: reduce production costs, increase flexibility
approach: provides steady, stable processes in order to achieve continuous flow production with minimal stocks
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which parts does Just in Time include?
- takttime planning
- continuous flow
- pull system
- quick changeover
- integrated logistics
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what does Just in Time Production and delivery mean?
- - product is delivered form finished goods supermarket
- - production process is synchronized with customer demand and procedures only with presence of production order
- - system efficiency has priority - not machine load factor
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why do you need a production flow?
- flowing reduces throughput time and shortens cost to cash cycle
- surfaces any problem immediately that would inhibit that flow
- creation of flow forces correction of problems and creates need for quality improvements
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when is flow processing not (yet) possible?
- high changeover times
- shared assets are used by different value streams
- process times are much higher than customer takt
- great distance between processes
- processes are unsteady
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explain the three steps of flow creation
- disconnected stability (of single operation)
- multiprocess connected stability (multiple operations)
- value stream connected stability
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flow is a waste elimination tool - explain
- Waste Elimination (Philosophy)
- Create Continuous Flow(Principle) -> Reduced Lead Times (Performance Measures)
- Create independent connected processes (Strategy)
- Pull System(Method)->Kanban, Supermarkets, Defined FiFo Lanes(Tools)
- Problems are surfaced quickly&critical(reason)
- problems must be corrected quickly (effect)-->management reviews reports,adjusts standards(control method)
- Waste is reduced!(result)
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what are the advantages of flow production?
- creates revolving stock of constant amount
- reduces transport,movements,space by moving processes closer together
- reduction of scrap
- illustrates waste within process(waiting time,stock)and supports continuous improvement
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What are the advantages of CHAKU CHAKU(load, load) lines? (flow assembly environments)
- minimal lead times
- small stocks without intermediate buffer
- minimal land requirements
- high quality
- low investment
- requirement: high availability of plants
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which three characteristics have to be in place to distinguish pull from push?
- 1) defined agreement between supplier and customer
- 2) shared items between parties clearly dedicated
- 3) simple controls in place to support adherence of above
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what are the main characteristics of a pull-system?
- low coordination effort
- stocks in line with demand
- short lead times
- but:higher suscetibility to failure due to less stocks
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What are the definition, goal and approach of pull systems?
- def: in pull-system production processes are controlled by their direct customer,ie what and when to produce is defined by the customer
- goal: produce exactly the quantity demanded by customer, not more!
- approach: integrate information flow and material flow between each stage of production and its direct customer
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name the three types of pull systems and give a short definition
- FIFO: system in which components are handled in same order(up and downstream)
- Supermarket: characterized by defined stock between processes that include all types
- Mix-Pull:uses a FIFO system or supermarket depending on variant
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explain the simplified decision matrix for pull systems
- demand:
- high Supermarket Mix-Pull
- low FIFO/Supermarket FIFO
- low high
- Number of variants
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supermarkets bring transparency into existing stocks - explain
- predefined spot for each variant
- labeling of storage location
- defined max and min stock
- visual control of upstream process according to principle "if one thing leaves, sth new has to come in"
- removal of parts according to principle "fist in-first out"
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explain the continuum of flow
- traditional: batch&queue
- Push/Scheduled (schedule each process and push to next)
- supermarket pull (kanban)(upstream process replenishes what downstream customer took away)
- sequenced pull(broadcast)(Pull from a feeder in sequence)
- FIFO sequenced flow (defined lane with defined standard WIP between unlinked processes in FIFO sequence)
- Continuous flow(1pc flow)(physically link process steps with no inventory between)
- Ideal state of Lean
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how do you calculate kanban?
no of kanbans = response time/consumption time per container
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what does SMED stand for?
- Single Minute Exchange of Dies
- Def: scientific approach to set up time reduction that can be applied in any factory at any machine
- procedure:
- separates between internal and external procedures
- converts internal into external set up
- streamlines all aspects of set up operation
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define changeover time
time between the last part of the old product manufactured at normal speed until first part of new product manufactured at normal speed
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name the six phases of SMED
- analysis of changeover process
- evaluation:internal, external or waste
- convert internal to external steps
- reduce internal steps
- optimize external steps
- standardize process
- internal: during standstill
- external: before/after standstill
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explain the correlation of batch size and inventory
- with short changeover times small batch production is cost effective.
- Rule of Thumb: doubled changeover frequency -> 50% less inventories
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name the two basic rules of externalization
- materials, tools, fixtures, gauges need to be made available before machine stops!
- cleaning, removal of tools,equipment, filling out of forms etc is to be organized after the start of next type
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name the three methods to reduce internal activities
- parallelization of steps
- additional capacity
reduce effort needed for adjustments(self aligning fixtures)
adjusted fixtures quick clamps
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name four examples for quick clamping
- pear-shaped holes
- u-shaped washers
- split thread
- u-slot
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explain the optimization of external activities
- reduction of all walking and transportation distances
- - position all tools, materials, equipment in shortest possible distance from machine
- - modify machine: switches, buttons, handles should be in one central position
- define shortest possible route for operator
- double equipment that is needed in different workplaces to eliminate loss of time caused by transportation and waiting
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