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what is operations
part of the business that is responsible for producing goods and services
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define operation management
involves all the planning and control activities associated with transformation process of both good and services
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Goods?
are physical items that include raw materials, parts assemblies, and final products
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services?
- are activities that provide some combination of time, location, form or psychological value
- -education
- -Haircut
- -Air Travel
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supply chain
a sequence of events and organizations involved in producing and delivering a good or service
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Process
one or more actions that transform inputs into outputs
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variation
can be disruptive to operations and supply chain process. they may result in additional cost, delays and shortages, and inefficient work system
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the primary function of the operations manager is to guide the system by
decision making
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system
a set of interrelated parts that must work together
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the system approach emphasizes ______ among subsystems
interrelationships
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