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The following apply to managerial accounting
- emphasizes the future
- not mandatory
- reports to managers inside the organization
- emphasizes segment reports
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the leadership component of ______ includes specifying how to achieve established goals.
planning
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____ includes gathering feedback needed to ensure that expectations are being met
controlling
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what are the three activities vital to the role of managerial accounting?
Planning, controlling and decision making
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management's detailed plans for the future are often expressed formally in ____
budgets
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planning involves
establishing a strategic plan and selecting a course of action
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controlling involves
utilizing information to ensure that company plans are being followed
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A value chain adds value by focusing on the major functions of the business such as
- manufacturing
- customer service
- research and development
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the lean production management approach
- is sometimes called just-in-time production
- tends to result in fewer defects
- organizes resources around the flow of business process
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companies have a social responsibility to serve
- suppliers
- employees
- communities
- customers
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the categories of customer value propositions include
- product leadership
- customer intimacy
- operational excellence
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the _____ ______ model organizes resources, such as people and machines, around the flow of business process and pulls units through these processes in response to customer orders
lean thinking
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what is a likely result of abandoning ethical standards?
a less efficient economy
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an area in which a management accountant has ethical responsibility is ____
maintaining a high level of professional competence
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Value chain:
consists of major business functions that add value to a company's products and services
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customers, employees, suppliers, communities, and environmental and human rights advocates are all stakeholders which a company might have a corporate ___ ____ to serve
social responsibility
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____ ____ propositions are the essence of strategy
customer value
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Lean production model is
A five-step approach that organizes resources, such as people and machines, around the flow of business process and pulls units through these processes in response to customer orders.
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companies should provide ____ with reasonable times to prepare orders and hassle free acceptance of timely and complete deliveries
suppliers
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What managerial accounting functions are relevant to business majors, such as marketing and human resource management?
- controlling
- planning
- decision making
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a ___ ____ consists of major business functions that add value to a company's products and services
value chain
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a performance report
- is one example of feedback
- suggests areas of the organization that may need improvement
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a customer chooses one company over another because of
customer value propositions
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management accounts are responsible for
- maintaining a high level of professional competence
- treating sensitive matters with confidentiality
- maintaining personal integrity
- disclosing information in a credible fashion
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a benefit of the lean thinking model is
fewer defects
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what ethical code did the institute of management accountants adopt?
statement of ethical professional practice
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a ____ is a game plan that enables a company to attract customers by distinguishing itself from competitors
strategy
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a ____ report compares actual results to budgeted amounts
performance
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the most important things companies should provide to customers in terms of social responsibility is:
full disclosure of product-related risks
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Companies should provide ___ and human rights advocates with greenhouse gas emissions data, child labor transparency, and recycling and resource conservation data
environmental
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companies have a corporate social responsibility to provide____ with competent management and easy access to complete and accurate financial information
stockholders
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giving employees a bonus for meeting a specific goal is an example of a(n) ____ incentive
extrinsic
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if investors were reluctant to invest in companies with untrustworthy financial statements, what would happen to the prices of goods and services?
They would go up
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a part of an organization that managers want to gather cost, revenue or profit data about is known as a
segment
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what is the process used by a company to proactively identify and manage risks?
enterprise risk management
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to become a(n) ____, a test is required that focuses on financial planning, and decision-making skils
CMA
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when a company says to its targeted customers, " you should choose us because we understand and respond to your individual needs better than our competitors," the company is following the customer value proposition called ____ ____ strategy
customer intimacy
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distorted thought processes, that can adversely affect planning, controlling, and decision making are referred to as ____ ____
cognitive biases
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companies should provide ____ with nondiscriminatory treatment, the right to organize and file grievances, and fair compensation
employees
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____ incentives can produce dysfunctional behavior in employees
extrinsic
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____ motivation comes from within
intrinsic
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The basic questions asked during the decision making process are:
- who should we be serving?
- what should we be selling?
- how should we execute?
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to meet the goal of corporate social responsibility, companies should provide communities with:
resources that support charities, schools, and civic activities
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which strategy is a company employing when it says to customers, " you should choose us because we offer higher quality than our competitors"?
product leadership
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a series of steps followed to carry out a business task that can span departmental boundaries
Business process
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what are some positions within a company that do not require the employee to use management accounting?
None
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what is personal management accounting?
using numbers to help live life better
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a plan with numbers is called a____
budget
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comparing actual to budgets and seeing whether you're positive or negative is called_____
controlling
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when we ask ourselves if our plans are working like we thought it would, we are____
controlling
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an example of a company that uses customer intimacy strategy is :
starbucks
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an example of a company that uses operational excellence strategy is___
walmart
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an example of companies that use product leadership strategy are ___
apple and tesla
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what is leadership?
working within a shared mission, shared purpose and working as a team exhibiting the six skills of an effective leader.
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what are the six skills of an effective leader?
- technical competence
- high integrity-shared norms
- strong communication skills
- capable of motivating and mentoring other people
- effectively manage team-based decision process
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benefiting from doing the wrong thing like breaking the law are ___ violations
ethics
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