Chapter 1 Management foundations and applications

Intellectual Capital is the collective brain power or shared knowledge of a workforce.

A Knowledge worker is someone whose knowledge is important asset to an employer.

is the Worldwide interdependence of resource flows, product markets and business competition.

describes the differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation and sexual orientation.

is the display of negative, irrational attitudes towards members of diverse population.

Occurs when someone is denied a job or a job assignment for reasons not job-relevant.

is an invisible barrier limiting the advancement of women and minority groups.

An organisation is a collection of people working together with a division of labour to achieve a common purpose.

transform resource inputs from the environment into product or service outputs.

is the quantity and quality of work performance, with resource use considered.

is an output measure of task or goal accomplishment.

is a measure of resource cost associated with goal accomplishment.

is managing with commitment to continuous improvement, product quality and customer satisfaction.

responsible for and support the work of others.

guide the performance of the organisation as a whole, or of one of its major parts.

oversee the work of large departments or divisions.

coordinate complex projects with task deadlines and people with many areas of expertise.

report to middle managers and directly supervise non-managerial workers.

Top, middle, project, and team leaders or supervisors.

Line, Staff, Functional, General managers and Administrators

use special technical expertise to advise and support line workers.

directly contribute to the production of the organization's basic goods or services.

are responsible for one area of activity, such as finance, marketing, production, human resources, accounting or sales.

are responsible for complex organisational units that include many areas of functional activity.

are managers who work in public or not-for-profit organizations.

is the requirement to show performance results to a supervisor.

is the overall quality of human experiences in the workplace.

is the process of planning, organizing, leading and controlling the use of resources to accomplish performance goals.

is continuous learning from daily experiences and opportunities.

is the ability to translate knowledge into action that results in desired performance.

is a skill-based capability for high performance in a management job.