Comm 218 Chapter 10

Communication climate

refers to the social tone of a relationship.
confirming v. disagreeing v. disconfirming
- Confirming: 1. recognition, 2. acknowledgement, 3. Endorsement.
- Disagreeing: Argumentativeness, Complaining, Aggressiveness.
- Disconfirming: Verbal abuse, complaining, impervious response, irrelevant response, tangential response, impersonal response, ambiguous response, incongruous response.
defensiveness

suggests protecting our presenting self and face.

Author

mccabkas

290992

Card Set

Comm 218 Chapter 10

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final

Updated

2014-12-08T07:04:04Z

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