Comm 218 Chapter 10

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  1. Communication climate
    refers to the social tone of a relationship.
  2. confirming v. disagreeing v. disconfirming
    • Confirming: 1. recognition, 2. acknowledgement, 3. Endorsement. 
    • Disagreeing: Argumentativeness, Complaining, Aggressiveness. 
    • Disconfirming: Verbal abuse, complaining, impervious response, irrelevant response, tangential response, impersonal response, ambiguous response, incongruous response.
  3. defensiveness
    suggests protecting our presenting self and face.
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Comm 218 Chapter 10
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