behavior interview questions

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  1. So, why don't you
    tell me about yourself?
    • I work well in challenging, high stress, & fast pace environments
    • both individually and as part as a team. 
    • I’m passionate about learning new skills, and I am very effective at
    • solving complex problems.
  2. Tell me about an objective
    in your last job that you failed to meet and why.
    • As a TSE, I have metrics such as customer satisfaction & case
    • resolution time that I must meet.  We are
    • expected to close our cases within a set amount of time, which is 15 days on
    • average.  I tend to keep my cases open a
    • bit longer than the set amount of time (17 days vs 15).  I do this to ensure that my customers are
    • satisfied before I close a case.  Because
    • of this my csat is higher than the company expected csat score (93% vs 91%).
  3. How has work at your last
    company changed you as a person?
    • My current employer taught me how to become Flexible, Confident, as well
    • as how to think from a business perspective, while obtaining technical skills
    • which definitely made a difference.
  4. How long would you expect to
    work for us if hired?
    • If I have a learning curve and career growth I will never think of
    • leaving a company.
  5. What has been your
    most significant accomplishment in your career?
    • Got AS degree in electronics & got certified as Symantec certified
    • professional in SFHA unix
  6. Think back to your
    last review. What did your supervisor say needed improvement?
    • I am too detailed, sometimes I may spend too much time on one task.  Need to spend more time assisting other TSEs
    • & answering questions.
  7. Why are you seeking a
    position with our company?
    to gain experience in Saas & Enterprise IT Cloud Solutions
  8. Why do you want to leave
    your current job? (Why did you leave your last job?)
    • Lack of career growth (been there for
    • over 2 years & still has current position. 



    • Laid off 100s of
    • skilled employees in an attempt to “save money”.
  9. Where do you see
    yourself five (ten or fifteen) years from now?
    Becoming an inventor & designing electronics.
  10. What do you like the
    most/least about your current (previous) job?
    What I like the most:  working from home



    • What I like the
    • least:  lack of recognition.  No career growth.
  11. What do you know
    about us (review investor relations & press room.  Also get up to speed about products)?
    • Servicenow offers Enterprise IT cloud solutions in areas such as
    • application development, operations & management, & service automation
    • that feature high availability & data replication to geographically
    • separated data centers.  Simple & accessible
    • user interface & experience.
  12. How do you deal with
    an irate customer
    • “I am a firm believer in the customer comes first. I’ve learned to not
    • take the things that customers say about their experience personally, which
    • really helps when it comes to diffusing the situation. I always try to really
    • understand the complaint and do the best I can to solve the issue. If they are
    • really upset I would then get the manager. Sometimes they just want to talk to
    • a manager to know that their complaints are being heard.”
  13. Troubleshooting
    questions:
    • Here’s the secret (yes, there’s a secret): Your interviewer
    • isn’t necessarily looking for a right answer. He wants to determine how
    • quickly you can think on your feet, how you’ll approach a difficult
    • situation, and, most importantly, whether you can remain positive and
    • proactive and make progress in the face of a challenge.


    • So, if one of these
    • “problem-solving” questions gets thrown your way—relax, be yourself, and tackle
    • it calmly. Talk the interviewer through your internal thought process, so he
    • can gain insight into the way you think and analyze information. Below are some
    • of the toughest types of questions employers are known to ask—and your guide
    • for how to ace them.
  14. How do you define
    success?
    achieving your goals
Author
ID
288999
Card Set
behavior interview questions
Description
general interview questions all jobs often ask
Updated
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