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Chapter 7

  1. Conflict of Feelings
    When people's ideas come into conflict, the participants often begin to have negative feelings toward one another. These conflict of feelings can damage the group's functioning.
  2. Conflict Grid
    A model of conflict management developed by Robert Blake and Jane Srygley Mouton. It is a framework for developing conflict management skills.
  3. Conflict of Ideas
    Many ideas are generated in group discussions. Sometimes different people's ideas may conflict. It is important to remember that a variety and diversity of ideas is usually desirable in the process of problem solving.
  4. Conflict Management
    The ability to manage conflict so that there is a healthy conflict of ideas without the unhealthy conflict of feelings.
  5. Which of the following represents a likely source from which conflict may originate?
    • - differences in information or desires
    • - a scarcity of resources, like time
    • - competitive rivalries between people
  6. Based on the general research findings that Tubbs cites in this chapter, what cultural observation about conflict is accurate?
    People avoid conflict because much of society tells us that conflict is undesirable and is a sign of relationship problems or personal weakness.
  7. The term co-opetition refers to:
    simultaneously competing and cooperating
  8. The hands-off approach to conflict describes which style of conflict management?
    avoidance
  9. Which conflict management style maintains that harmony be preserved at all cost?
    accommodation
  10. In which style of conflict management do both parties normally settle for less than a fully satisfying agreement?
    competing
  11. Which style of conflict management is considered to be the most effective in most situations?
    collaboration
  12. What are examples of unilateral negotiation strategies?
    open subordination, firm competition, and active avoidance
  13. What unilateral strategy is similar to the accommodation style?
    open subordination
  14. What are some points on Tubbs' discussion of conflict and interactive strategies?
    (1) Interactive strategies take into account the substantive needs of both parties. (2) Interactive strategies take into account the relationship needs of both parties. (3) Interactive strategies are better than other approaches because they consider priorities.
  15. Why is the idea of separating the people from the problem so important in principled negotiation?
    People have a natural tendency to get angry with the other party.
  16. If one manager wants to hire person A because he has a reputable degree and the other manager wants to hire person B because she has a lot of experience, they are likely focusing on which aspect of principled negotiation?
    Focus on interests, not positions.
  17. When various minority members within a group form a coalition to help each other achieve mutually advantageous goals, it is referred to as:
    teaming up
  18. The technique that is most likely to produce resentment in a group situation is:
    railroading
  19. Which strategy is generally considered to yield the best results in terms of the conflict surrounding a group decision?
    consensus
Author
Anonymous
ID
28703
Card Set
Chapter 7
Description
Small Group Communication
Updated

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