405 exam 2 personal effectiveness

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pitch & emotional overtones are called:

tone
variance of the tone while speaking is called:

inflections
the speed of speech is called:

describe speech that is too fast:
too slow:

pace
a nonverbal technique the shows the listener is listening is:

eye contact

you may write down what is being said but always return to eye contact
nonverbal techniques in which you face the person & listen with ur whole self is calle:

attentiveness
nonverbal techniques in which allows for people to process what has been said & formulate a response is called:

silence

often people are too impatient & conditioned not to allow slience
a nonverbal technique that typically a habit you are not aware of is called:

distracting habits
verbal techniques taht help to minimize communication barriers are: (4)
- paraphrasing
- perception checking
- asking questions
- probing
the act of restating, in your own words, what a person has said is called:

parapharsing
to be effective, your restatement (of paraphrasing) must have which (2) thigns:
the message sender asks for clarification from the listener is called:
perception checking
- opposite of paraphrasing
- problem: communicators do not want to embarrass listeners if they were not listening
problem: communicators do not want to embarrass listeners if they were not listening
the verbal technique to focus & steer a conversation is called:

asking questions
list (2) types of questions:
- open-ended questions
- closed-ended questions
the verbal technique of asking a person to expound on a subject is called:
open-ended question

example:
- how can this process be improved
- what alterneitives do we have
the verbal technique of asking for simple answers such as "yes" or "no" is called:
close-ended questions
- example:
- are you willing to support this 100%?
a verbal technique to find out more information and to keep someone talking is calle:

probing

often confused with asking questions
list 7 reasons why probing may help:

find the root of the issue or problem
an situation where your concerns or desires differ from another person is called:
conflict
- can be either destructive or conducive depending on how it is managed
- conflict acceptance & resolution are typically not formally taught
list 10 common sources of conflict
- perception
- aggressive & competitive nature of humans
- competition for limited resources
- clashes of values &interests
- role-based conflict
- drives for power
- poorly defined responsibilities
- the habits of response
- I want vs I need
list 5 conflict management styles:
- competing
- collaborating
- compromising
- avoiding
- accomodating
asserting your position without discretion of other position is called:

competing
what is the conflict technique of competing useful for:
- quick action
- unpopular decisions
- vital issues
- protection
the conflict management technique of not fulfilling concerns of self or others; stalling is called:

avoiding
conflict management technique of finding a middle ground/forgoing some of your concerns to have others concerns met is called:

compromising
uses of conflict mangagement of comprimising are:
conflict management of foregoing your own concerns to satisfy another persons concerns is called:

accommodating
conflict management of satisfying both sides of an issue; working with others to find an optimal solution is called:

collaborating
the uses of collaborating are:

Author

itzlinds

285981

Card Set

405 exam 2 personal effectiveness

Description

communication

Updated

2014-10-16T14:40:03Z